DELLA Honda of Plattsburgh

Went to the dealership to check out vehicles and left with a 2020 Sienna leftover. Chris was the salesman he was courteous and professional. Was very helpful throughout the process. I also want to thank with a 2020 Sienna leftover. Chris was the salesman he was courteous and professional. Was very helpful throughout the process. I also want to thank Todd the service manager for having the add ons installed in a timely manner before we left with the vehicle. Our experience was great! More

Della is dollar driven GREEDY MONOPOLY IN PLATTSBURGH. I have tried to buy from this Della Honda dealer; the car I test drove involved an accident when I asked salesman did not know anything about it so h I have tried to buy from this Della Honda dealer; the car I test drove involved an accident when I asked salesman did not know anything about it so he went asked the guy who took the car in, he said the car involved rear end accident in park inland but auto check clearly indicate that it was front end collusion with another car and had police report.They knowingly lied about it! Della owns every car dealership in the town their cars way overpriced even if you think you are getting a good deal you still end up screwed,most of the time they don’t bother the negotiate any way! If you want to buy a new or used car go downstate or other dealers in the area,That’s what I did, you get way better deal and save not hundreds, thousands of dollars.Della People nice to your face cause they after your money.Do not give them your hard earn money, do your research, don’t trust them blindly.Plattsburgh and North Country deserves better business practices, not greedy monopolies.Tell your friends, neighbors ,coworkers we want honesty and integrity NOT GREED AND MONOPOLY.... More

"Dollar Driven Della" Della Plattsburgh charged me $99. for a diagnostic (took them an hour). I was told the part I needed was a speed sensor ($110 in house part) and anoth Della Plattsburgh charged me $99. for a diagnostic (took them an hour). I was told the part I needed was a speed sensor ($110 in house part) and another $79. to install it -total $289. I went to a local parts store and bought a part that Honda recommended I get ($21.89). Returned to Della and it took them nearly 2 hours to install. The part wasn't right apparently and I still was charged $192. for their time. I wasn't given any cautionary advice as to the nature of the exact part that I needed (it's a rare part from an older model) nor did they check to see if it was the correct part before they installed it. Service technician didn't seem to be knowledgeable about parts in house or out of house (they had to call Queensbury, NY to ask for assistance) or, what may happen in the event of a model specific error. They casually gave me the bill and showed little remorse for their poor judgement and costly error. I will not return to Della Plattsburgh, albeit it's where I bought my car to begin with. More

Excellent Salesmanship and Service! I was amazed at how hard Noelle and Steve worked to get me into my very first new 2019 Civic! Emails and phone calls were answered promptly, and answe I was amazed at how hard Noelle and Steve worked to get me into my very first new 2019 Civic! Emails and phone calls were answered promptly, and answers to all my many questions were answered so I could understand! Thank you Della Honda Plattsburgh! Awesome experience! More

New car Steven and Wayne help me get approved with bad credit I walk out with 2019 these people Go out of their way to help you Steven and Wayne help me get approved with bad credit I walk out with 2019 these people Go out of their way to help you More

2018 4runner i bought a new 4runner today jon peacock made it very easy to purchase my new suv,he made the process easy and made me feel like I knew him forever so i bought a new 4runner today jon peacock made it very easy to purchase my new suv,he made the process easy and made me feel like I knew him forever so thank you More

Regretful buyer I have recently purchased a vehicle from Della Honda and I would never do business with them again and I urge anyone who is considering going to this I have recently purchased a vehicle from Della Honda and I would never do business with them again and I urge anyone who is considering going to this dealership to look away before you end up regretting it as much as I do. I traveled hours to their dealership based on what I was told by there sales rep on the phone and was told the car was never driven in the snow and was a garaged kept vehicle. The vehicle I regretfully purchased has less then 30,000 miles on it. Everything looked great on paper until the lies started shedding light. In the owners manual in the vehicle it showed the car was indeed driven in the snow something there maintenance people should have seen or at least been honest about. Not only that but there are numerous of spots on the vehicle that was hidden under all that shine and gloss they do that shows rust spots bubbling under the paint. This car is not in the shape they stated it was in. So what did they do about it, nothing but insult any attempts I tried to make the situation a win/win for both parties including paying for every mile I put on the car to drive it home and back to there dealership since I hadn't driven it since I got it home and brought into the garage and seen the "proof in the pudding" as one would say. I also offered to pay all the processing fees to return this vehicle back to them. They said NO but I could bring it back and they would use the trade in value of the car towards another car on their lot! Trade in value!! Are you kidding me! Fool me once, shame on you, fool me twice, shame on me. So needless to say I am stuck paying for a vehicle thats going to cost me thousands of dollars to repair and thats just the body work thats not including whats going on with the noises I hear every time I steer the car to the left and right! Stay away from Della Honda and save yourself money and aggravation. If anyone from Della Honda tries to discredit this review, keep in mind that I have proof of every email correspondence and lots of pictures to back this up. More

Horrible Experience DO NOT BUY FROM DELLA! Let me explain... I went to Della on a Monday with a vehicle picked out. I showed up to the dealership, checkbook and title DO NOT BUY FROM DELLA! Let me explain... I went to Della on a Monday with a vehicle picked out. I showed up to the dealership, checkbook and title for trade-in in hand. I was the eager buyer you're not supposed to be. For a trade-in which Kelly Blue Book valued at $10,000, I was offered $7200. I fully understand that rarely, if ever, are you going to get what KBB rates your vehicle. I attempted to negotiate but the manager, Terry, refused to budge, only upping is offer to $7500, which was insulting. I caught Terry in a couple lies: (1) He said they wouldn't be able to sell my vehicle because of the high mileage (85,000), when in fact he has similar vehicles on the lot with significantly higher mileage (100,000+), and (2) He said my car would not go for much more than $7500 at auction but could not produce one single piece of evidence to support that claim. Because the salesman Mike was actually kind and helpful, I phoned back the next day and worked out a tentative deal for a different vehicle. I showed up to inspect the vehicle and was surprised to find it had what I considered flaws: (1) Dents and scratches to front bumper and rear bumper (2) interior upholstery stairs (3) Corroded / rusted sliding door (4) Interior defects to cup holder , and (5) and significant tire wear (6/32) in rear tires. This vehicle was price higher than the KBB average and I asked for some play in the price. Mark and Terry bother refused to budge on the sales price by a single penny, but magically were able to offer $8500 for my trade. They refused to throw in all weather matts instead or even rear ties. Nothing. No negotiating in good faith. Only no's. I am a foster parent and because my family is expecting another baby in our family from foster care, we needed a van immediately; Terry and Mark knew this and exploited my situation, no doubt. Della Honda is the only Honda dealership within hours, and because of the lack of competition, they're able to squeeze their customers and not negotiate in good faith. I have purchased multiple cars, mainly Subaru's, and have never left with a new vehicle feeling so disgusted If there was any way I could have waited I would have but again, desperate for van to hold my growing family, I was forced to make a preposterously bad deal. I will never return to this dealership for anything. Not only will I not recommend it to anyone, I am going it make an effort to post this negative review on as many sites as possible and spread the word about their shady business practices. Mark and Terry should be ashamed of themselves and the dealership they represent. More

I have confidence in this dealership My most recent visit was for a couple of glitches in my Pilot.. My car was taken at the scheduled time. There is no real pattern to the sequence, b My most recent visit was for a couple of glitches in my Pilot.. My car was taken at the scheduled time. There is no real pattern to the sequence, but my tail gate sometimes goes up (when asked to) and then immediately beeps and comes down. Of course it never does this when I'm there! Nor does it always do so. In addition, I seem to have lost full connection with my iPhone. They tried everything in their arsenal to correct this and after a call to Honda HQ they learned that Honda is working on an update for this. It seems that the frequency of the iPhone updates is hard to keep up with! I can understand that. The waiting area is comfortable and based on the questions they came out to ask me, it was obvious they were doing everything possible to correct the issues above. It should be noted that I don't like the question below which forces me to choose between my salesperson and service technician. The salesman I dealt with in buying this car was excellent!!! (Kent) More