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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 26, 2024

He was polite and efficient. A good listener and care about my concerns. He show me vehicles that I might be interested in. More

by Ronald.vandorn
Recommend Dealer
Yes
Employees Worked With
ANGEL Mejia
Jan 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We really appreciate your five-star rating for Angel Mejia.

January 26, 2024

They are always courteous and take the time to answer any questions you ask. Always keep you updated on the work being done More

by hross729
Recommend Dealer
Yes
Jan 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 26, 2024

Positive. Only real issue was length of time but getting the loaner was very helpful and much appreciated. More

by plittle0
Recommend Dealer
Yes
Employees Worked With
Mathew
Jan 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We are glad to hear that our team was helpful with your needs.

January 26, 2024

Extremely nice and helpful She is always helpful everytime I need to get my car serviced More

by t3913
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
Jan 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Lauren was able to take care of your vehicle in a timely manner!

January 25, 2024

I trust DCH to care for my car. Their reminders ,etc, are a big help. More

by BRISA35US
Recommend Dealer
Yes
Employees Worked With
Matthew Mafucci
Jan 26, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

January 25, 2024

Matt was very helpful and described the whole process well. The waiting area was comfortable. More

by P915603
Recommend Dealer
Yes
Employees Worked With
Matt was very helpful.
Jan 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Matt was so helpful during your visit!

January 24, 2024

Judy greeted me as soon as I arrived at the service center. She went over what would be done to my vehicle during the service and notified me promptly when my vehicle was done. More

by WATZUP2003
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Jan 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was able to take care of your vehicle in a timely manner!

January 24, 2024

The issue I came in for seems to be resolved. Was given a ride to and from the dealership. But kinda felt that I was being 'scared' into spending more through the 'recommended' repairs because I More

by jo2gyf
Recommend Dealer
Yes
Jan 25, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 24, 2024

I was happy with the enclosed area in the Service area and I'm happy that Judy got me checked in for my appointment quickly and in a friendly manner. I was at the Service area to get my 2nd key fob and am More

by My1stToyota
Recommend Dealer
Yes
Employees Worked With
Judy
Jan 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your kind remarks for Judy and thanks for your business!

January 24, 2024

Very eficiente Every body there is very polite good attention to customers , excelente car service More

by ALVAREZSWIM
Recommend Dealer
Yes
Jan 25, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words for our service team.

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