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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,324 Reviews
Call Service Center (845) 288-1303

4,324 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 22, 2025

Very helpful, honest, and communicative. On this day, they were also had me in and out VERY fast. Excellent dealing with them, for years, for my service needs! More

by gtflygirl
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Feb 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for the wonderful feedback! We're glad to hear you've had such a positive experience with us over the years. We always strive to provide fast, honest, and efficient service. Looking forward to continuing to assist with all your future needs!

February 21, 2025

Very professional and helpful. I would use them again and again. The atmosphere is very positive and conducive to customers. This is my second time buying from them More

by AEBIGBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hemlich and Keith Halstead.
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Feb 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that your experience was professional and positive, and that you’ve chosen us for your second purchase. We truly appreciate your continued trust and look forward to assisting you again in the future!

February 21, 2025

Very pleasant service writer they sent us a video of what they were doing and they car was ready pretty quickly. More

by pmd600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that the service was pleasant and that the video update was helpful. We're glad your car was ready quickly, and we appreciate your feedback! We look forward to assisting you again in the future.

February 20, 2025

Mathew was very attentive in listening to my concerns and addressing them accordingly. I am very appreciative of assistance received. More

by SEION_402
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Maffucci
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Feb 21, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that Mathew was attentive to your concerns and provided the assistance you needed. We truly appreciate your feedback and look forward to serving you again!

February 18, 2025

Extremely polite, thorough and quick customer service. Matthew Maffucci was very kind and answered all my questions. More

by MLANDJMASOPUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci
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Feb 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear that Matthew provided you with kind, thorough, and quick service. We truly appreciate your kind words and look forward to helping you again in the future!

February 15, 2025

Always do a good job Love that they are experienced working in Toyotas . Speaks volumes More

by Djesser720
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Feb 15, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad to hear that you appreciate our team's experience with Toyotas. It means a lot to us that you trust us to take care of your vehicle. We look forward to continuing to serve you!

February 13, 2025

Not a fan of the tactics they use to take advantage of customers. Telling me I need new brakes, tires, and filters for my car, when mechanics in family have confirmed that they are perfectly fine for now. More

by MARISAP092801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 12, 2025

Courteous competent and valued my business . Lauren the service advisor is the best. Highly recommend. More

by heloflight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Lauren provided such great service. We truly appreciate your business and recommendation. We look forward to serving you again soon!

February 11, 2025

Helpful and friendly staff, patient explanations, easy to schedule and change service appointments, answered all my questions. More

by pcolapinoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
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Feb 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're glad to hear that our team was helpful, friendly, and patient in answering all your questions. We strive to make scheduling as easy as possible and appreciate your feedback!

February 11, 2025

Great service prompt and transparent, Judy is very helpful and communicative. Definitely recommend for anyone who needs their Lexus or Toyota serviced. More

by Will S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Judy provided excellent service and communication. We appreciate your recommendation and look forward to assisting you again in the future!

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