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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,230 Reviews
Call Service Center (845) 288-1303

4,230 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 08, 2024

Service dept programmed the second key fob for RAV4 BB purchased in sept 2023. The appointment went smoothly. We were just disappointed that Toyota did not contact us as we expected. We called customer se More

by NEWVMG
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Feb 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 08, 2024

Good service and the advisor is very helpful and knowledgeable The waiting area is clean More

by GELRON2365
Recommend Dealer
Yes
Employees Worked With
Judy deems
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Feb 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

February 08, 2024

I have always had a good experience at Toyota and received excellent service on my car with both service reps and mechanics. More

by JMMFORTHDAN
Recommend Dealer
Yes
Employees Worked With
Dan
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Feb 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback. It is great to hear that your service experiences have been worthy of five stars. We appreciate your business and hope to see you during your next visit!

February 07, 2024

Am regular customer Mathew explained things fairly well. Am happy the were accommodating of a walk-in More

by mv2h
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
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Feb 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Mathew was able to take care of your vehicle in a timely manner!

February 07, 2024

was my first time everything went as expected my only concern is that, i believe in clearing/ resetting screen my back up camera was turned off i can see but it no longer beeps and i can not figure out h More

by MARTHA7065
Recommend Dealer
Yes
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Feb 07, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better. We invite you back in any day that works for you so we can see if it's just a setting that we can turn on that’s affecting the beeping noise.

February 07, 2024

Professional, polite and friendly Everything was excellent ?? Everything was explained in detail. I was put at ease. More

by Gadgetman612
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
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Feb 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

February 07, 2024

Easy and convenient It is always a pleasure dealing with this dealership. Will always return. More

by RYANOSCOTT82
Recommend Dealer
Yes
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Feb 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

February 07, 2024

Quick, listened to my concerns. Correcting issues. Waiting for parts Friendly and courteous. Thank you More

by Highlander
Recommend Dealer
Yes
Employees Worked With
Lauren
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Feb 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We really appreciate your business.

February 07, 2024

Mike was friendly, knowledgeable, polite and pleasant. He went beyond what I expected. The cashier was not helpful. More

by FWLOMBARDI78
Recommend Dealer
Yes
Employees Worked With
I worked with Mike or Michael. He was great. The reason I gave a 4 is because I wasn't happy with the young lady at the cashiers desk. She did not represent your dealership as well as most people I've encountered.
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Feb 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Mike was able to assist you throughout your visit. We hope to see you again!

February 06, 2024

They are great to deal with and very thorough! Technicians keep you car clean at all times More

by Kmkeller43
Recommend Dealer
Yes
Employees Worked With
Jason Keller
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Feb 06, 2024 -

Kmkeller43 responded

Will recommend to all

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