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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,446 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,446 Reviews of DCH Wappingers Falls Toyota - Service Center
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February 15, 2011
The customer service I received at DCH Wappingers Falls Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive w Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive work was performed on my truck and I am very pleased with how I was treated from beginning to end. Any concerns I had were handled quickly and professionally. Jeff Walsh and everyone in the service department that I met went above and beyond in their effort to take care of my vehicle and me. The experience was incredible. I was more than just satisfied when I left the dealership- I was happy and proud that I own a Toyota. More
by mike25258
Employees Worked With
Jeff Walsh and Artie Peters and Taryn Bellino
February 15, 2011
Yes, I will recommend this dealership. They are warm, Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make ex Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make excellent recommendations for your vehicle's maintenance. They go out of their way to completely satisy your requests. I look forward to my next visit. More
by Eddie J
Employees Worked With
Marcos, Crystal & Jeff
January 31, 2011
DCH means Courtesy and Hospitality. From the moment you are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your ser are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your service and care about your satisfaction. I highly recommended DCH Wappingers Falls Toyota Service Department. Simply the best. More
by sunger
Employees Worked With
Dave Church & Matt
January 31, 2011
Service advisors Taryn and Crystal provide great customer Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the Service advisors Taryn and Crystal provide great customer care service as well as take great pride in providing knowledge about the vehicle to the customer. They also have great flexibility when it comes to scheduling appointments when most convenient to the customers schedule. As for Dan who has worked on my 4 toyota vehicles for the past 5+ years has provided me with nothing less then the best mechanical and accurate service. With this kind of service I leave with a confident feeling that the job was done right. In a nutshell Dan, Crystal, and Taryn set the example that many should fallow- With that being said, all of the above are the reasons why I would continue to go to Wappingers Central Toyota for service. Excellent Work! More
by SantiagoP
Employees Worked With
Crystal Costa, Taryn Bellino, Dan Venezula
January 30, 2011
Jeff worked constantly, and without stoping untill he found a VERY tiny, electric wire that had caused us to have no heat, he kept in constant touch, telling us he was still at it, he loaned us a loaner found a VERY tiny, electric wire that had caused us to have no heat, he kept in constant touch, telling us he was still at it, he loaned us a loaner car, and when a death in the family suddenly happened in Maine, DURRING a blizzard, Jeff located a 4 wheel drive vehicle for us so we could go to the funeral..he went ABOVE and BEHOND, trying to locate a very difficult and hard too find short in our 2011 sequoia. we found all the folks at DCH service dept GREAT. Chrystal, at the service desk also went out of her way in being helpfull as well..we love our Toyota, and the folks at DCH, made a difficult situation, much less stressfull, as they realy cared obut us !! jimmy dietrich More
by daleandjimmy
Employees Worked With
jeff walsh
January 29, 2011
It is always a pleasure to have my vehicle serviced at this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when this location. The excellent service, knowledge the service advisers and technicians have, regarding the vehicles and always being on time as to when they tell you when the service will be complete. This dealership is not only the place to purchase a vehicle, but to have serviced and maintained as well. Wappingers Falls Toyota, they do it right all of the time!!!!!!!!!!! More
by bw2145
Employees Worked With
service department
January 29, 2011
Recently I took my Avalon in for a recall & inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee al inspection. Usually Taryan is my rep, She was out and Crystal took care of me. Both young ladies are wonderful people to be wotking for you. Dee also entered the picture to explain a couple of issues regarding my inspection. Being I had another appointment she assured me I would be done In time. I was... with 15 minutes to spare. After all work was completed Dee took the time to go over little detail on my bill, which I really appreciated. My Avalon has never been serviced by anyone else other than DCH. I trust DHC to tke care of my Avalon. One other person I would like to give mention to.. is Art. A little over a year ago I was having a vibrating problem with my car. He so patiently worked with me and actually found and corrected the problem for me. I am sure there are others that are also good mechanics. Dan worked on my car this past time, he was very pleasant and informative. Needless to say, three weeks ago my son-in-law ( Martin Brogan) was looking for a car for my daughter, Being that I always commented on the service, and the fact he has driven our car at times while we were in Fl, he decided to go to DCH to see what you had to offer. Not only did he buy an Avalon He bought one with ALL the whistles. It is a beautiful car! Last BUT not least your service manager Jeff Walsh is one of the most exceptional people representing Toyota. Thank you so much for being there for an eldery senior citzen!!! (Your bagels and coffee are a plus). June Hodgeman ps: Just want to mention I developed a great friendship with a senior lady nearly seven years ago while getting my car serviced at DCH. She also has an Avalon. More
by June Hodgeman
Employees Worked With
Crystal & Dee
January 29, 2011
Knowing that I had to make it to work in the morning, Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning afte Jeff went out of his way to resolve a problem I had with my door quickly, which made me a happy customer, even though it was a very busy morning after a snow storm... I would definetely be happy to call DCH in the future for my service needs. More
by Rob C
Employees Worked With
Jeff
January 25, 2011
This is my second time going to get work done on my car. Mr. Jefferey has made the time really enjoyable there by helping me through the process, his friendliness and professional manner. I would highly rec Mr. Jefferey has made the time really enjoyable there by helping me through the process, his friendliness and professional manner. I would highly recommend visiting this dealership for it's friendly and very helpful staff. More
by surriya63
Employees Worked With
Jeffrey M. Walsh
January 15, 2011
To whom it may concern: On 01/12/11, I brought my 2007 To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it wa To whom it may concern: On 01/12/11, I brought my 2007 Rav 4 to DCH for routine service. A Service employee heard me ask a representative if it was possible to re-program my remote so all doors would open with one button. ( As opposed to multiple buttons which to me was "maddning") Although I purchased the vehicle new from this dealership, my remote starter was installed by a vendor that was contracted by Toyota. Jeff Walsh intervened and advised me that they may need to contact this vendor to re-program my remote. He further stated that he would attempt to address my request by hooking it up to his laptop to reprogram it. His efforts were successful and I made his supervisor (Lee) aware of how satisfied with his dedication and perseverance. What made this occurrence more impressive was that it was the end of his shift (my appt. was at 3:50 PM) and there was heavy snowfall on this day. I'm sure that his shift was challenging due to the weather conditions but his focus remained on customer service. If Toyota has a recognition program for their employees, Jeff Walsh is most deserving of any such reward. Respectfully: Joseph Finnigan More
by jfinnig
Employees Worked With
Jeff Walsh
