DCH Wappingers Falls Toyota - Service Center

I am the proud owner of a 2004 Toyota 4 Runner and have owned nothing but a Toyota vehicle since 2000. I turned to Toyota to fix my vehicle after having priced the job at a number of other places in the ar owned nothing but a Toyota vehicle since 2000. I turned to Toyota to fix my vehicle after having priced the job at a number of other places in the area and was informed i was looking at over $3100 in repairs and at least 14 hours of in shop labor with which I would be without a means of transport. I had always assumed that dealerships were more expensive than private mechanics and was pleasantly surprised my preconceptions were wrong. Not only was Toyota's estimate $700 less than the competition but from the first phone call I was greeted with a friendly manor, courtesy and respect by everyone I dealt with. The majority of my dealings were with Matthew Gaynor who went above and beyond to provide me with excellent service. Mr Gaynor provided me with a more than satisfactory quote and took the time and patience to arrange for not only the repair of my vehicle but for me to be accommodated with a loaner vehicle for the duration of my repairs. Mr Gaynor updated me during the week regarding my repair status and took the time to answer any questions I had. Mr Gaynor informed me he was going out of town for a short while during the repair of my vehicle and that he wanted to make sure I was well taken care of despite his absence. Mr Gaynor provided me with the name of a co-worker whom he fully informed of my situation and to whom I could turn while he was away. Upon the completion of my repairs Mr Gaynor informed me that the total cost was slightly higher than the estimate. He was more than happy to answer my questions as to why that was, and I was more than satisfied with the explanation. On the day of pick-up I arrived at the dealership and am surprised to say that every single employee I encountered was smiling, courteous, and pleasant. Let me take a moment to interject by telling you that I deal in "customer service" on a daily basis working as an RN in a busy emergency room. Just like people coming in with cars that are "sick" which makes them unhappy, I too deal with people who are in need of "repairs" and are unhappy. To have walked into a busy "car ER" and be taken care of so swiftly and courteously was a breath of fresh air, I am sure it is not always easy to do and so it was extremely appreciated. I finally had the pleasure of meeting Mr Gaynor for the first time that day after weeks of phone messages and conversation. As Mr Gaynor handed me my bill and thanked my for my patronage he told me that he was able to take care of the extra cost above that which he had quoted me for the repairs and kept the price to the original estimate. I was speechless. He insisted that I had spent a good deal of money on my repairs and that this was just a small token of Toyota's appreciation of my business. I left there that day knowing for certain I had not made a mistake in choosing Toyota of Wappingers Falls for my repairs and that they had gained a customer for life. I have trusted Toyota as my vehicle of choice for over 11 years now, and hope to be an owner for life. Thank you Mr Gaynor and thank you Toyota. Keep up the great work! P.S. I bet it would be a pretty funny to use the "car ER" as an idea for a Toyota service commercial... "car CPR stat!" ... saving lives one car at a time...lol... anyway... have a great day : ) More

Just got amazed, and pleasantly so. I'm a Dutchess County weekender who lives in Manhattan, and when my battery gave out in the middle of this heavy snow season, got a jump and took the car to a local Toyota weekender who lives in Manhattan, and when my battery gave out in the middle of this heavy snow season, got a jump and took the car to a local Toyota dealer who shall remain nameless. Got an estimate on some $4,000 worth of "needed" maintenance work, and paid for what was described as immediately necessary, holding back on the other half based on well-develop;ed cynicism. Lot of very shifty guys in auto repair, in shops big and small. When schedule permitted took car to DCH Wappingers where I've had good service in the past. Assistant Service Manager Crystal Costa had the car test driven, inspected, and came into customer service area to tell me nothing whatsoever was needed and there would be no charge. Don't know about you, but that's astonishing to me. Think I can actually trust this dealer to do good work at fair prices, and only the work that's needed. Wouldn't take my car anywhere else if at all possible. The place is clean, efficient, coffee is good and can't beat the pleasant, reliable, trustworty service. Thank you Crystal, please pass the thanks to the service guys, you have at least one customer who thinks you are all pretty special. More

Crystal was extremely helpful and friendly, took care of us quickly so we could get in and out extremely fast. The service manager Rich is extremely polite, and nice. All of the people we came in contact us quickly so we could get in and out extremely fast. The service manager Rich is extremely polite, and nice. All of the people we came in contact with were genuinely friendly and helpful. Dealership is easy to get to, clean, friendly, and helpful More

In December of 2010 an unforseeable accident occurred when the dealership's garage door met my back window. The staff was tremedously courteous and professional from the mechanics to customer service to when the dealership's garage door met my back window. The staff was tremedously courteous and professional from the mechanics to customer service to the service manager. Specifically, Crystal Costa, assistant service manager, quickly jumped into action and helped calm an unpleasant situation. The repair took several days, and she was in contact with me every step from beginning to end. Her professionalism and kind demeanor made this situation easier to deal with and actually lifted an exteme amount of stress off my shoulders. I raved to my friends and family about Crystal and the staff at DCH Wappingers Toyota. They made good of a bad situation. They definately look out for their customers. DCH Wappingers Toyota has been servicing my car for the past 3 years and I will continue to go to them. More

Although I only needed some keys made I was treated like royalty by everyone in the service department. Bob was courteous and professional, and I had my new keys in under 5 minutes! and the cost was right! royalty by everyone in the service department. Bob was courteous and professional, and I had my new keys in under 5 minutes! and the cost was right! my previous visit was for some scheduled maintenance and the treatment i received then as professional and pleasant as my last visit. I highly recommend DCH. More

Yes, I will recommend this dealership. They are warm, Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make ex Yes, I will recommend this dealership. They are warm, friendly and considerate of your time and needs. They go over all of your options and make excellent recommendations for your vehicle's maintenance. They go out of their way to completely satisy your requests. I look forward to my next visit. More

The customer service I received at DCH Wappingers Falls Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive w Toyota was simply first class. I have never rated a product or service on the internet before, but this dealership earned a great review. Extensive work was performed on my truck and I am very pleased with how I was treated from beginning to end. Any concerns I had were handled quickly and professionally. Jeff Walsh and everyone in the service department that I met went above and beyond in their effort to take care of my vehicle and me. The experience was incredible. I was more than just satisfied when I left the dealership- I was happy and proud that I own a Toyota. More

DCH means Courtesy and Hospitality. From the moment you are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your ser are greeted to the time you pay your bill, the folks try to please and service your vehicle to exceptional level: taking the time to go over your service and care about your satisfaction. I highly recommended DCH Wappingers Falls Toyota Service Department. Simply the best. More