DCH Wappingers Falls Toyota - Service Center

I brought my car in for service on May 29, 2012 to have an oil change, inspection and have the battery checked. I asked the Service Advisor to see if they could check the car over thoroughly while there. H an oil change, inspection and have the battery checked. I asked the Service Advisor to see if they could check the car over thoroughly while there. He followed through and, is it turned out, the Axle Boot and power steering rack had to be replaced. I am a teacher and have to drive to the Bronx every day. The roads I take are windy, narrow, and there is often no place to safely pull off the roadway. Matthew Gaynor's excellent and professional service, along with an outstanding team of mechanics, may well have saved me from having an accident. In addition, they arranged for me to have a rental car (that was virtually new) and my extended warantee covered all the major repairs! I was so impressed with their ability to follow through, care they took in examining the car, and support of Toyota's Warantee for these critical repairs, that I would not hesitate to buy another Toyota. In fact, I started looking into that before leaving the DCH Wappingers Falls Toyota. I would highly recommend this dealership to anyone considering the purchase of a new or used vehicle. Way to go, Toyota!! Donna McCusker More

I just wanted to take this time to thank the service department. They are, by far, the best service department I have ever delt with. What impressed me the most was not only how I was treated, but seein department. They are, by far, the best service department I have ever delt with. What impressed me the most was not only how I was treated, but seeing their interactions with the other customers while I was there. This service department definitely deserves to be acknowledged in a big way. Thank you! More

DCH Wappingers Falls Toyota is an exemplary dealership, and I've never received anything less than excellent service. The reason I wanted to rate this dealership is to give praise to the two employees I ha and I've never received anything less than excellent service. The reason I wanted to rate this dealership is to give praise to the two employees I had contact with last week: Joseph DiStefano and Taryn Bellino. Mr. DiStefano was a breath of fresh air when he drove me to drop off and pick up my car. It's nice to see that customer service still holds high value at DCH Toyota. Ms. Bellino was professional, courteous, and knowledgeable while she explained to me what service was needed for my 2011 Corolla. Thank you DCH Toyota for the excellent service all around. Keep up the great work! More

I'm thankful to Matt and the service crew for identifying and repairing an unexpected problem with my pre-certified car during a routine oil change. Not only did they identify the problem but they got to wo and repairing an unexpected problem with my pre-certified car during a routine oil change. Not only did they identify the problem but they got to work fixing it in the same day and Matt offered me a loaner car so I could get back to work instead of waiting around. Aside from this, Matt checked in to see if something might be covered under the pre-certification package even though he knew that it normally wasn't and the end result was that it turned out to be covered. I felt that Matt really wanted to make sure that our car was properly taken care of and that he and the service professionals took pride in getting things right. It left me with a great deal of confidence in their ability and in the dealership, in general. More

I am a handicapped individual who uses a walker to get around. Everytime I come to the dealership to get my Rav4 serviced it is a completely pleasurable experience. Everyone is so courteous and friendly around. Everytime I come to the dealership to get my Rav4 serviced it is a completely pleasurable experience. Everyone is so courteous and friendly and when they see me walking toward the door with my walker, they always come out and hold the door open for me. The service area's waiting room is up two stairs that I cannot climb so instead I sit on my walker in the little hallway. The service advisors and mechanics are all super super nice, but Matthew Gaynor in particular always goes above and beyond. He always asks me if I'd like coffee or a magazine from the waiting room, he always makes sure my car is brought around to the door so I don't have to walk very far. I have never felt so valued as a customer at any other dealership I've dealt with in my lifetime. Even though I bought my car almost two years ago, the salesman that I dealt with, Michael, still calls to see if I'm enjoying my purchase to which my answer is always a resounding YES!!!! I cannot recommend this dealership enough! More

Taryn Bellino has the best customer service skills i have ever seen. She knows how to put you at ease when going over the necessary repairs for your vehicle. And assures the quality of work performed will be ever seen. She knows how to put you at ease when going over the necessary repairs for your vehicle. And assures the quality of work performed will be excellent. We will always purchase our toyota's from Wappingers because Taryn and employees make you feel at home. Thanks More

Once again another pleasant service trip to dch. Crystal as always is a pleasure to deal with and making sure all of the things needed for my 4 runner are taken care of. as always is a pleasure to deal with and making sure all of the things needed for my 4 runner are taken care of. More

When going on a road trip I decided to take my minivan in to have an oil change and get a “once over”. While the van was in the garage I received a call from Crystal Costa who was very professional and patie to have an oil change and get a “once over”. While the van was in the garage I received a call from Crystal Costa who was very professional and patient with me. She informed me that some minor repairs needed to be done but assured me the van would be ready by the weekend for my trip. Thank you for your quick service which got me and my family safely to South Carolina. Crystal is friendly and provided very attentive customer service. She worked within my schedule and my budget. After dealing with Mrs. Costa I wouldn’t bring my van to anyone else. More

when i call to get an appointment for service taryn always gets me in when i need and never has any problem with what my schedule is. She does a great job and would recommend her to anyone!! always gets me in when i need and never has any problem with what my schedule is. She does a great job and would recommend her to anyone!! More

I leased my Toyota Sienna Minivan 3 years ago and have just recently bought it outright. Crystal is the only service representive that I have dealt with in my 15 years of car ownership that has taken the just recently bought it outright. Crystal is the only service representive that I have dealt with in my 15 years of car ownership that has taken the time to explain in details that I can understand what service my car needs to keep it running safely and smoothly. I am a mom of 4 children and keep my minivan serviced, as required to ensure my family is safe. Crystal has always been curtious, friendly and professional. She really cares about her customers and goes the extra mile to make sure every service appointment at DCH is a pleasurable one. I look forward to being a life long customer of DCH Toyota because of the quality of their cars, professional and friendly staff, and a service department that truly has its customers best interest at heart. More