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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,182 Reviews

4,182 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 12, 2014

I would like to thank Tommy Jordan (Service advisor) very much for his help in getting my 2009 Toyota corolla fixed for the water pump issue, and the unexpected issues that came up during regular inspection More

by ajayan12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Jordan
Mar 14, 2014 -

DCH Wappingers Falls Toyota responded

Ajay Anand, I appreciate you taking the time to leave such a positive review of our dealership. I am glad that Tommy was able to fix your water pump issue and other issues with your 2009 Corolla. I am happy to hear that he explained things well and treated you respectfully and kindly throughout the process. I am glad that you found Jeff helpful in working with you on your warranty. He’s a very important member of our team and it’s great to hear that he was an asset to you. Jeff really does a great job, working for our customers and assisting them with their Toyota repairs, I am glad you experienced this first-hand! On behalf of Tommy, Jeff and all of us here at DCH Wappingers Falls Toyota, thank you for the great review. We look forward to working with you again, and please contact us if you have any questions. -Lee Burns, General Manager

February 08, 2014

i went to this dealership because they have a high rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wa More

by robanddeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2014 -

DCH Wappingers Falls Toyota responded

Rob and Deb, I would first like to thank you for choosing DCH Wappinger Falls as your dealer of choice. I am thrilled to hear you had a wonderful experience with our dealership and staff. It brings me great pleasure to hear Matthew Gaynor in our service department was able to have your car fixed quickly. I am pleased to hear he went above and beyond his call of duty. We will be sure to pass along your praise to him, as well as our service department. On behalf of Matthew, and all of us here at DCH Wappinger Falls Toyota, thank you for sharing your experience with our service team. Please do not hesitate to contact us with any questions or concerns. -Lee Burns, General Manager

January 28, 2014

I have had an ongoing relationship with DCH Wappingers Falls Toyota since March of 2009 when I purchased my 2009 Toyota Sienna LE. My minivan has only been serviced by this dealership and I must say thei More

by aertel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Jordan
Jan 29, 2014 -

DCH Wappingers Falls Toyota responded

Aertel, Thank you so much for your helpful and kind feedback! DCH Wappingers Falls Toyota prides itself in excellent customer service. I am pleased to hear that our goals are being met! Tommy Jordan is a very knowledgeable and courteous team member who always works hard to ensure customers are treated well. I appreciate you sharing your experiences with our service department, and sharing your kind words. On behalf of Tommy, and all of us here at DCH Wappingers Falls Toyota, thank you! We look forward to seeing you again. -Lee Burns, General Manager

January 03, 2014

We're from out of town, and when we broke down and had to be towed in I worried about what customer service would be like in the north. But these folks are extremely friendly! Then I had a dispute ab More

by JonathanEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walsh
Jan 16, 2014 -

DCH Wappingers Falls Toyota responded

JonathanEM, I am thrilled to hear that our service department was able to assist you while you were visiting up north. Jeff Walsh, our service manager really goes above and beyond to assist customers. Service can be a frightening experience, especially in an unfamiliar area, but I am glad that we were able to provide you with a new perspective of the north! On behalf of Jeff, and all of us here at DCH Wappingers Falls Toyota, thank you for sharing your experience. -Lee Burns, General Manager

May 20, 2013

I'm not one to write product reviews but I felt I needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not kno More

by acannale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2013 -

DCH Wappingers Falls Toyota responded

acannale: We appreciate this awesome review! It's gratifying to hear that we were able to provide you with a service experience that went above and beyond what you'd expected. We understand that most people do not wish to take the time to register and then leave a review...but that's exactly what makes the reviews we receive so special. We realize the time and effort it takes to leave your feedback and we, as well as many future service customers, do appreciate it. We're glad we were able to resolve any issues you'd had and we look forward to serving you in the future- On behalf of Matthew Gaynor and all of us at DCH Wappingers Falls Toyota, drive safe- Lee Burns, General Manager

January 14, 2013

I bought my 2007 Avalon from a dealer in New Jersey, but driving back and forth to that dealership for service was a hardship. I went to DCH to see if I could get my regular and warranty service done there More

by nynick2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2013 -

DCH Wappingers Falls Toyota responded

nynick2013: We appreciate this awesome 5-star review! Your testimonial is a wonderful description of a well-oiled (pun intended) team who knows how to get the job done. From the service consultants to the service technicians and not omitting our wonderful team in parts, we will continue to strive for the very best customer experience. We're glad you've contributed such a wonderful review for our service team! On behalf of Taryn Bellino, Crystal Costa, Matthew Gaynor and all the hard-working teams at DCH Wappingers Falls Toyota, we appreciate your continued business and look forward to seeing you in the future- Lee Burns, General Manager

November 02, 2012

I had to get something very simple fixed on my Rav4. Taryn was very nice and extremely helpful. I got a call back when my part came into the dealership. I would recommend DCH Toyota in Wappingers and es More

by KevinOBrien1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2012 -

DCH Wappingers Falls Toyota responded

KevinOBrien1987: Thank you for this terrific review! We're glad that you found your service experience to be comfortable and efficient. Taryn is a valuable member of our team and she absolutely represents the dedication and integrity that best defines DCH. We appreciate your business and we look forward to serving you in the future. On behalf of Taryn Bellino and all of us at DCH Wappingers Falls Toyota, happy driving- Lee Burns, General Manager

September 16, 2012

This is much-delayed thanks and praise for Taryn and her co-workers who have consistently delivered the best service I have ever received in several decades of visiting auto dealerships. Everyone here is co More

by Jerry Weiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2012 -

DCH Wappingers Falls Toyota responded

Jerry Weiss, Thank you so much for this fantastic review. We appreciate how important it is to trust someone with your vehicle...to do the job right the first time and at a fair price. Taryn and the staff in our service department are the best in the industry...and they absolutely deserve the shout-out for their dedication to providing excellent customer service. We appreciate your loyalty and look forward to serving you in the future. On behalf of Taryn Bellino and all of us at DCH Wappingers Falls Toyota, drive safe- Lee Burns, General Manager

September 02, 2012

Matthew was incredibly helpful and knowledgeable. He gave unsolicited advice on options that could save me money and never tried to push for an expensive repair. Additionally he accomodated my very limited s More

by pvarunok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 05, 2012 -

DCH Wappingers Falls Toyota responded

pvarunok: Thank you for providing this wonderful review. Although our service team may not receive the same number of reviews as our sales team, they are nonetheless a vital part of DCH Wappingers Falls Toyota. It's so important to find a service professional who's input you trust, right? Matthew's commitment to excellence is to be commended. Thanks for this great comment! On behalf of Matthew Gaynor and everyone at DCH Wappingers Falls Toyota, we appreciate your patronage and look forward to seeing you soon- Lee Burns, General Manager

August 10, 2012

I had routine service work performed on my Tacoma a couple weeks ago. That night when the lights were on, I noticed one of the dash bulbs were out in the heater/fan/AC panel. While part of the service More

by kzibjj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2012 -

DCH Wappingers Falls Toyota responded

kzibjj: Thank you for this wonderful review! We're happy that Taryn was able to accommodate you and that in the end, you felt you'd been clearly heard and understood. The way this was handled was the *right* way to handle it and we appreciate you sharing it here. Our service team is excellent and they deserve serious kudos for all their hard work! On behalf of Taryn Bellino and all of us here at DCH Wappingers Falls Toyota, we appreciate your patronage and look forward to seeing you in the future- Lee Burns, General Manager

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