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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,182 Reviews

4,182 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 20, 2017

Helpful Service Representative Allison Crosier Allison was very helpful in listening and understanding our concern about the speedometer. She quickly got a shuttle to take us home. She called us la More

by larry316
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allison Crosier
May 23, 2017 -

DCH Wappingers Falls Toyota responded

Larry, thank you so much for sharing your 5-star experience with Allison! I will be sure to let her know about your positive review.

March 09, 2017

Dch Wappinger sales & finance Courtesy and through I am great full for their assistance. I love my new Toyota with it new feature. I only had it a 1/2 day but it's great car. More

by Eleanor Freyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Palmas
Mar 10, 2017 -

DCH Wappingers Falls Toyota responded

Thanks for the great review!

March 06, 2017

Horrible service Purchased my Toyota Highlander in Sept of 2015 and have had a horrible experience with DCH Toyota service center. They once had my car for an entire d More

by ValleyLumpLump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben , Evan Coe
Mar 07, 2017 -

DCH Wappingers Falls Toyota responded

Dear ValleyLumpLump, Thank you for taking the time to voice your concerns. Needless to say, it’s somewhat disappointing to hear that your experience at our dealership was not a positive one. Please be assured that we value your business, and want to ensure that all of our customers receive an exceptional sales and service experience when visiting our dealership. I would welcome the opportunity to speak with you personally, and hopefully restore your faith in us. I can be reached by email at lburns@dchusa.com. Alternatively, please feel free to call my cell phone at (845) 214-4750. Sincerely, Lee Burns, General Manager

April 11, 2016

Excellent service experience I recently brought my new Avalon in for an intermittent rattle that was really annoying me. The service team (first Phil Sileo and then Evin Calderon) More

by poughkmn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Sileo, Evin Calderon and service manager (Ben).
September 06, 2015

"Not happy with the service team" I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received More

by chemkidd86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
(initially) Jeannette, (later) Tom
Sep 09, 2015 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. I am sorry to hear about your recent experience with our service department. We make every effort to keep our customers informed during their service visit so that they can make an informed decision about their repairs. Based on your review, it appears there was a breakdown in communication. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore your faith in our dealership. Please contact me at (888) 785-3542 or email me at lburns@dchusa.com at your earliest convenience. I hope to hear from you soon. Sincerely, Lee Burns General Manager DCH Wappingers Falls Toyota

July 22, 2015

Unsatisfied Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but w More

by Jacklynx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evan
May 28, 2015

Smooth experience all around How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and p More

by R&N V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon; D. Church
May 28, 2015 -

DCH Wappingers Falls Toyota responded

Thanks for the great, five-star review! We're thrilled to hear that both Evin and D. Church provided you with such a positive service experience and we'll be sure to pass along your kind words. Thank you for your business and we look forward to seeing you at your next scheduled maintenance!

January 28, 2015

HORRIBLE SERVICE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE More

by job1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SERVICE
Feb 17, 2015 -

DCH Wappingers Falls Toyota responded

Dear Job1066 - My name is Lee Burns and I'm the general manager at DCH Wappingers Falls Toyota. Thank you for taking the time to address your concern. I have looked into this matter and find the following; The caliper that we replaced on your FJ Cruiser was not purchased through Auto Zone. However, a replacement caliper from Auto Zone sells for $159.58 and comes with a limited warranty that does not cover all the replacement labor cost in the event of a part failure. The caliper (non OEM) that we installed on your vehicle for $126.00, $140.00, less a 10% discount, comes with a limited lifetime warranty, and includes the entire labor cost. The Toyota OEM caliper, part number 47750-35411 sells for over $300.00. Please be assured that we make every effort to provide our customers with the best possible value customer service. I would be happy to personally discuss your concern with you further. I can be reached at (845) 296-4200. Regards, Lee Burns

August 13, 2014

Beyond Exceptional After Sales Service! My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service t More

by Poh
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leroy Porter
Aug 19, 2014 -

DCH Wappingers Falls Toyota responded

We are so thrilled that you enjoyed working with Leroy and found him to be helpful and kind. He is truly a valuable member of our team who cares about people personally. We’re glad to hear that you’ll be returning to us in the future. Thanks for your business and your kind words! We will pass them along to Leroy.

August 08, 2014

Not a good experience I brought my 6-day old Highlander for some "we owe" items to be installed. Service advisors fought over who had to deal with me, just to tell me to g More

by brtownse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert was fine, it was service, Robert Schaeffer
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