DCH Wappingers Falls Toyota - Service Center

I have dealt with John Stinson on a few occasions and each time has been a pleasure. He is always helpful and understands my needs and has gone out of his way to make my experience with my Toyota a pleas each time has been a pleasure. He is always helpful and understands my needs and has gone out of his way to make my experience with my Toyota a pleasurable one. I would just like to say Thank you to John for all his help and getting me back on the road as soon as possible. More

I have used this dealership several times and recommend it highly. Jeff Walsh's intelligent, proactive and responsive service management is consistently and positively evident. Service, both getting to s it highly. Jeff Walsh's intelligent, proactive and responsive service management is consistently and positively evident. Service, both getting to speak to someone and the repair itself, is always prompt. Work done is what was agreed on. Cheerful, neat, courteous staff know me, among hundreds of other customers, by name. Waiting room and restroom facilities are clean and well lit. Waiting room provides fresh coffee and neat rows of current magazines, a more subtle way of showing customer consideration and pride in the facility's presentation. Labor costs seem competitive. Toyota parts are pricey but I would rather have the assurance of Toyota quality than the uncertainty of other manufacturers. Similar to dental visits, no one likes even routine car maintenance, but Jeff, Crystal, Karen and the dealership's team of mechanics make this necessity actually enjoyable. More

The employess are very experienced and were very polite...I will recommend this dealership to my family and friends. We will return to them whenever we have a problem or to purchase a new car. polite...I will recommend this dealership to my family and friends. We will return to them whenever we have a problem or to purchase a new car. More

Excellent service department matches my experience with the sale department. Taryn Bellino was fantastic! one of the best customer service reps I have ever encountered. the sale department. Taryn Bellino was fantastic! one of the best customer service reps I have ever encountered. More

My 2007 Rav4 Sport had a defective drive shaft and R/P with only ~45,000 miles on it. I had to call Corporate Service a few times with no results. John Stinson worked extremely hard, above and beyond, in with only ~45,000 miles on it. I had to call Corporate Service a few times with no results. John Stinson worked extremely hard, above and beyond, in getting the work done so I would not get in an accident and possibly kill myself or someone else. There are no words to express the amount of appreciation I feel. John Stinson is friendly, knowledgeable, and compassionate. He deserves recognition. This is the best dealership I've had the pleasure of working with in over 40 years. Had all my maintenance done here only. Marietta Carbone 117 Thorn Berry Branch Lane Daytona Beach, Fl.. 32124 More

I purchased a used Honda Pilot from DCH Toyota in 2008 from LEE BURNS. Along with the car, I also purchased the Toyota Extended Care warrantee which could be used at my private mechanic or any dealer inc from LEE BURNS. Along with the car, I also purchased the Toyota Extended Care warrantee which could be used at my private mechanic or any dealer including Honda and Toyota. Recently, I was looking to get warrantee work completed through Honda. When I went to the 2 closest Honda dealerships to Fishkill, they gave me a run around about servicing the car with Toyota Extended care and made my life extremely difficult. I remember when I bought it, Mr Burns told me if I have any problems, with ANYTHING, to come back to him. So I did just that. Mr BURNS personally set me up with the Service Manager JOHN STINSON to have my car checked out. What a pleasure it was to deal with JOHN STINSON. He set me up with a loaner car for my family while he diagnosed the issue. JOHN called every couple days to update me on the progress of the repairs. The service was performed quickly, unfortunately , no fault to JOHN, the Parts from Honda is was took a long time to get, but it was definely worth the wait. When the service was completed, they found and fixed over $1000 of additional problems with the vehicle that were all covered by the extended warrantee and the Pilot runs Perfect. After purchasing a Honda and being treated at the Honda Dealership like they were doing me a favor by fixing my car, my next car will definitely be from LEE BURNS at Wappinger Toyota and it will definitely be serviced by JOHN STINSON. They are A+ for PUTTING THE CUSTOMER 1ST. They treat you with so much respect and courtesy. THANKS AGAIN JOHN AND LEE! More

I would like to say that Assistant Service Manager, Crystal Costa, was very helpful in making sure that my service experience went smoothly. When I talked to Crystal about what my concerns were, she gu Crystal Costa, was very helpful in making sure that my service experience went smoothly. When I talked to Crystal about what my concerns were, she guaranteed me that my car would be serviced properly. She also kept me up to date on what was needed for my car. Since my car needed parts that had to be ordered, I was given a loaner so that I would not be inconvenienced in any way. I truly appreciate the way Crystal kept me informed on everything that was going on and I would definitely go back to DCH Wappingers Falls Toyota for service any day. More

Jay was very courteous and had our car done in half the time we had expected,It was a pleasure to do business w/hom. time we had expected,It was a pleasure to do business w/hom. More

I had a "noise" with the brakes and needed a quick assesment for safety, since I was getting ready to leave for a 500 mile (plus) trip to the Canadian boarder and time was short...Tarryn arrange quick assesment for safety, since I was getting ready to leave for a 500 mile (plus) trip to the Canadian boarder and time was short...Tarryn arranged to quickly get my '10 Camry checked...The technician (unfortunately, I didn't get his name)pulled a front and rear tire to assure brake pads and rotors were fine...He requested a moment to take the car on the road for a safety check... Thanks for helping when time was short...and being so professional about it... Mike Pesacov More

Pinkel Patel sold me new Toyota Carolla and was an excellent salesman as well as friendly he made my purchasing a new vehicle very easy and pleasant. Taryn Bellino was great when it was time for a ser excellent salesman as well as friendly he made my purchasing a new vehicle very easy and pleasant. Taryn Bellino was great when it was time for a service problem I had she went above and beyond to make sure my repairs were made as they should have been under the cars warranty she answered all questions and was very friendly she made the service that I thought would be a nightmare very positive it showed me that your service department cared about my cars problem. Thanks Toyota, Especially Taryn and Pinkel. More