DCH Wappingers Falls Toyota - Service Center

We're from out of town, and when we broke down and had to be towed in I worried about what customer service would be like in the north. But these folks are extremely friendly! Then I had a dispute ab had to be towed in I worried about what customer service would be like in the north. But these folks are extremely friendly! Then I had a dispute about the repair, but they went out of their way to give satisfaction. They really do put the customer first! More

I'm not one to write product reviews but I felt I needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not kno needed to write a review about my experience at DCH Toyota. My wife was visiting the Fishkill area when her 2002 Toyota Sequoia broke down. Not knowing any mechanics in the area, we opted to go to DCH. I worked with Matthew Gaynor, the Assistant Service Manager, who was very knowledgeable and gave us confidence that he would take care of us. The initial reason for going in was to replace the drive belt which had snapped. While there, I decided to have a few extra things done (ie: broken door handle, broken rear hatch handle and the timing belt replacement which was due). I don't look forward to spending money but, in this case, it was well worth it. All the work was completed professionally and my wife and I are extremely happy with the way things turned out. I called Matthew to personally give him my thanks. He displayed excellent customer service and I look forward to continue bringing my vehicles there when I move into the area shortly. Thanks again! - Al C More

I bought my 2007 Avalon from a dealer in New Jersey, but driving back and forth to that dealership for service was a hardship. I went to DCH to see if I could get my regular and warranty service done there driving back and forth to that dealership for service was a hardship. I went to DCH to see if I could get my regular and warranty service done there and have not been sorry. Their Service personnel have been the most knowledgeable, personal and caring group that I have ever met in a Dealership Service Dept. They have always greeted me with a warm hello and have always given me their personal attention in taking care of my needs. I know the cliche "They bend over backwards" seems trite, but they have done just about that. Although I don't know all their names (other than Sal), their mechanics never minded coming out and explaining something to me to make me assured that my car was in the best running order. The total service group, including the parts guys, have always been professional and went the extra mile. A pleasure to deal with!! More

I had to get something very simple fixed on my Rav4. Taryn was very nice and extremely helpful. I got a call back when my part came into the dealership. I would recommend DCH Toyota in Wappingers and es Taryn was very nice and extremely helpful. I got a call back when my part came into the dealership. I would recommend DCH Toyota in Wappingers and especially Taryn!!! Thanks! More

This is much-delayed thanks and praise for Taryn and her co-workers who have consistently delivered the best service I have ever received in several decades of visiting auto dealerships. Everyone here is co co-workers who have consistently delivered the best service I have ever received in several decades of visiting auto dealerships. Everyone here is consistently friendly, attentive and absolutely competent. Having been annoyed, in fact infuriated repeatedly by sloppy, inattentive and greedy people in this business throughout the New York metropolitan area, it's more than a pleasure to be able to bring my car to a place where I can trust the work to b done well by pleasant pople. Minimum wait times, and the costs - well they are the costs. But I get what I pay for,I trust these guys, and I can't ask for much more Thanks to Taryn and the rest of the crew, and congratulations to whomever it is who runs this show. More

Matthew was incredibly helpful and knowledgeable. He gave unsolicited advice on options that could save me money and never tried to push for an expensive repair. Additionally he accomodated my very limited s unsolicited advice on options that could save me money and never tried to push for an expensive repair. Additionally he accomodated my very limited schedule at a moments notice. A true professional. More

I had routine service work performed on my Tacoma a couple weeks ago. That night when the lights were on, I noticed one of the dash bulbs were out in the heater/fan/AC panel. While part of the service couple weeks ago. That night when the lights were on, I noticed one of the dash bulbs were out in the heater/fan/AC panel. While part of the service included working in that area, it may have been a coincidence that the bulb burned out. Several days later, the other one failed. I went to the dealership to get two bulbs as I was able to replace them myself. Matt, in parts, who was very accomodating, told me they were about $15 each. I originally planned on buying two as I couldn't really connect the work they originally did with the bulb failure. When he told me the price, I said I would like to explain the situation to service as maybe they will make a price adjustment due to the fact the bulbs failed after service was performed. I talked to Taryn and told her the situation and could they possibly discount the price. She looked up the service record and to my surprise and delight offered to give me the bulbs at no charge since the failure was so close to the service, even though it was probably coincidental. That single act to me has cemented my relationship with DCH Toyota in Wappinger Falls. Taryn is an excellent example of how to give great customer service! More

Would just like to thank Matthew Gaynor at Wappingers Falls Service department. Additionally, all the mechanical team but especially Matthew Gaynor for his attention and his well mannered skills. Definit Falls Service department. Additionally, all the mechanical team but especially Matthew Gaynor for his attention and his well mannered skills. Definitely a good asset to this dealer. Knew how to greet on the way in, was well informed on how to answer my questions, and very confident that situation was going to be resolved. I rate him as a number one service representative. Second to none. Thank you very much. - Jose Nieves Jr. More

I brought my car in for service on May 29, 2012 to have an oil change, inspection and have the battery checked. I asked the Service Advisor to see if they could check the car over thoroughly while there. H an oil change, inspection and have the battery checked. I asked the Service Advisor to see if they could check the car over thoroughly while there. He followed through and, is it turned out, the Axle Boot and power steering rack had to be replaced. I am a teacher and have to drive to the Bronx every day. The roads I take are windy, narrow, and there is often no place to safely pull off the roadway. Matthew Gaynor's excellent and professional service, along with an outstanding team of mechanics, may well have saved me from having an accident. In addition, they arranged for me to have a rental car (that was virtually new) and my extended warantee covered all the major repairs! I was so impressed with their ability to follow through, care they took in examining the car, and support of Toyota's Warantee for these critical repairs, that I would not hesitate to buy another Toyota. In fact, I started looking into that before leaving the DCH Wappingers Falls Toyota. I would highly recommend this dealership to anyone considering the purchase of a new or used vehicle. Way to go, Toyota!! Donna McCusker More

I just wanted to take this time to thank the service department. They are, by far, the best service department I have ever delt with. What impressed me the most was not only how I was treated, but seein department. They are, by far, the best service department I have ever delt with. What impressed me the most was not only how I was treated, but seeing their interactions with the other customers while I was there. This service department definitely deserves to be acknowledged in a big way. Thank you! More