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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
3,989 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,989 Reviews of DCH Wappingers Falls Toyota - Service Center
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April 11, 2016
Excellent service experience I recently brought my new Avalon in for an intermittent rattle that was really annoying me. The service team (first Phil Sileo and then Evin Calderon) I recently brought my new Avalon in for an intermittent rattle that was really annoying me. The service team (first Phil Sileo and then Evin Calderon) went to great lengths to help locate and fix the source of the problem. The problem turned out to be tricky and required some hard work by the DCH team to locate, but they finally nailed the problem and I'm quite a happy customer as a result. I'd like to say a good word for the service manager (Ben) as well, who was very courteous. All in all, I think this team is first rate all the way and would recommend them to anyone. More
by poughkmn
Employees Worked With
Phil Sileo, Evin Calderon and service manager (Ben).
September 06, 2015
"Not happy with the service team" I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received better service in terms of tone and accomodations, I wasn't kept in the loop toward the end of the repairs that were done to my vehicle. Initially I received constant updates on my car once it arrived at the dealership, they let me know what was needed and how much everything would cost, but for some reason once the repairs were "finished" and I was waiting to get back in-state to pick up the car (almost a month later), I received a call saying that the car needed more work. At this point I had already spent $4,200 in repairs and made it clear that if anything major needed to be done to just let me know so that I could have the car junked. The car is over 10 years old and it's only worth about $7,000 and now it still needs (according to DCH) about another $2,000 in repairs. I'm not blaming them for how much work needed to be done but I wish I would have been told what the car needed in the beginning so that I didn't need to waste my hard earned money; for all this I could've just purchased a new car, which is why I brought it to them in the first place to see if it was even worth fixing. Come to find out the individual that misinformed me of my car being completed with repairs, had done this before and no longer works there. They probably should've caught this sooner so I didn't have to waste 4,200 dollars. Oh! I'm not sure which one of the mechanics worked on my car but the individual obviously didn't care about my car. I brought the car in with the spare tire on the back seat wrapped in a plastic bag to make sure that the dirt and grease from the tire didn't get on the leather. When I came to retrieve the car, the tire and rim were sitting on the bare seat (detached) leaving marks (that I can't get out) all over the seat and a bead of sealant for the tire on the seat as well (that I was able to remove with a little goo gone). On the upside they were very nice, but I expect a little more from a dealership that's been named the "new york toyota dealer of the year." I guess that's only if you buy a car there. More
by chemkidd86
Employees Worked With
(initially) Jeannette, (later) Tom
July 22, 2015
Unsatisfied Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but w Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but when I'm talking to someone who works there it would be nice if they knew what they were doing or better yet cared about there job. The service advisor Diana D has no clue about selling anything or acknowledging customers. If she's going to sit there and talk to every guy that walks past her maybe she should find a new job. I must have been to old because she could careless about helping me. More
by Jacklynx
Employees Worked With
Evan
May 28, 2015
Smooth experience all around How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and p How I appreciated the courteousness and professionalism of Evin Calderon and D. Church (technician) in handling a couple of safety recall issues and putting together a list of recommended services for my car. Thanks again! More
by R&N V
Employees Worked With
Evin Calderon; D. Church
January 28, 2015
HORRIBLE SERVICE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE I TOOK MY TOYOTA FJ CRUISER IN TO HAVE A CALIBER REPLACED. THEY DID THE JOB A DAY AFTER BEING PROMISED. THAT IS NOT THE HARD PART. THEY USED AUTOZONE PARTS AND CHARGED FULL TOYOTA PRICES. THE CALIPER IS $83.99 AT AUTO ZONE. DCH KINDLY CHARGED ME $140.00 FOR THE SAME PART. I REPLACED MY FRONT ROTORS AND PADS AS WELL. I'M SURE THEY WERE MARKED UP TO FULL TOYOTA RETAL JUST THE SAME. MY FJ CRUISER AND CAMRY HAVE SEEN THE LAST OF DCH. More
by job1066
Employees Worked With
SERVICE
August 13, 2014
Beyond Exceptional After Sales Service! My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service t My husband and I would like to express our deepest gratitude and appreciation to Mr Leroy Porter for his outstanding and beyond after sales service today. 7 months ago we bought our first CPO Toyota from My Porter and my husband totally in love with it. Today not only Mr Porter helped us with the service issue which does not belong to his department but also successfully made us felt important personally. We will never forget your kindness and definitely will not bring our business else where. Thank you again! More
by Poh
Employees Worked With
Leroy Porter
August 08, 2014
Not a good experience I brought my 6-day old Highlander for some "we owe" items to be installed. Service advisors fought over who had to deal with me, just to tell me to g I brought my 6-day old Highlander for some "we owe" items to be installed. Service advisors fought over who had to deal with me, just to tell me to go across the street to someone else. Shuttle driver could have been polite about where I was asking to be dropped off. We had to argue about whether he would drive me or not. Getting a return shuttle was way too much of a hassle. I'm only 10 minutes away. Only 2 of the 3 accessories from the "we owe" were actually done when I came back, after being told I was done. If I was within the 3 day return policy, I would return the vehicle and get the same from another dealer. More
by brtownse
Employees Worked With
Robert was fine, it was service, Robert Schaeffer
March 12, 2014
I would like to thank Tommy Jordan (Service advisor) very much for his help in getting my 2009 Toyota corolla fixed for the water pump issue, and the unexpected issues that came up during regular inspection much for his help in getting my 2009 Toyota corolla fixed for the water pump issue, and the unexpected issues that came up during regular inspection as well. He was kind and patient as he explained the various options and coordinated the entire repair in a professional and friendly manner. Also, greatly appreciate the assistance of Jeff Walsh who helped coordinate the warranty repair for the vehicle. Thank you, Ajay Anand More
by ajayan12
Employees Worked With
Tommy Jordan
February 08, 2014
i went to this dealership because they have a high rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wa rating. The service dept, matthew gaynor in particular, was very helpful and courteous. My car was fixed correctly and quickly. One of the parts wasn't available and he rushed to get it fixed quickly in the middle of a snow storm. That is going above and beyond in my opinion. thank you mattew. More
by robanddeb
January 28, 2014
I have had an ongoing relationship with DCH Wappingers Falls Toyota since March of 2009 when I purchased my 2009 Toyota Sienna LE. My minivan has only been serviced by this dealership and I must say thei Falls Toyota since March of 2009 when I purchased my 2009 Toyota Sienna LE. My minivan has only been serviced by this dealership and I must say their service department is superb. They are kind and very descriptive and do all they can to make your experience a positive one. I have dealt with Tommy Jordan and he has always gone above and beyond to make sure my van is running correctly and has always done right by my family of 6. He is very honest and has the customer's safety and best interest at heart. He treats his customers with respect and gives them as much time as they need even on his busiest of days. I look forward to purchasing many more vehicles from DCH Toyota and having Tommy Jordan take care of our car's maintenance/service needs. Keep up the fantastic work! More
by aertel
Employees Worked With
Tommy Jordan
