DCH Wappingers Falls Toyota - Service Center

Pleasant Service Advisor, poor work. Brought my Prius in for an oil change and NYS inspection. Was advised that the brake fluid needed to be changed and the front brake pads needed to be Brought my Prius in for an oil change and NYS inspection. Was advised that the brake fluid needed to be changed and the front brake pads needed to be replaced. I had the work done with a $500 plus bill. The next morning, the garage floor had a fluid stain on the floor. Thinking it was motor oil, I raised the Prius and checked for oil leaks. None was found. I looked at the brake fluid reservoir and noticed it was wet with brake fluid. I cleaned off as much brake fluid as I could. The next day I noticed it was still leaking. I brought the Prius back to service and was told that it was overfilled with brake fluid because the technician changed the brake fluid before replacing the brake pads. For $500 I would expect the technician to be properly trained on what service to perform first. Pleasant Service Advisor, poor technical training! More

Brake Service I brought 2015 Rav4 in for State Inspection and was informed that brake pads and rotors were needed on front wheels to pass inspection. Had been info I brought 2015 Rav4 in for State Inspection and was informed that brake pads and rotors were needed on front wheels to pass inspection. Had been informed on prior service visit that brake service would be needed as car was nearing almost 40, 000 miles. Gave green light for brake service to pass inspection and service was performed promptly. More

Surprised by lack of service The service rep I dealt with at this visit was very nice, no complaints at all about Allison. I do have something to say about the service however. The service rep I dealt with at this visit was very nice, no complaints at all about Allison. I do have something to say about the service however. I was informed that the cabin air filter was very dirty & had a mouse nest in it. I declined service because the price on the filter & labor is ridiculously marked up. I change the filter myself with a Toyota OEM filter. The next day when I went in to see the filter, I was amazed that instead of simply pulling out the nest, which took me less than 2 seconds, it was left there, shoved behind the filter. Would it have killed the tech to simply pluck it out of there when he saw it, regardless of whether or not I was paying to replace the filter?? With customer service like that, I am not sure I will return for further service here. Given the already inflated labor charges, I can’t believe the way this was handled. More

Overall It was Fine Previously I had a problem with the points system that DCH Wappingers peomotes but they worked with me to get the job done which I appreciate. The wor Previously I had a problem with the points system that DCH Wappingers peomotes but they worked with me to get the job done which I appreciate. The work appears to have been done well. No major complaints. More

Fob Battery replacement, audio system service Fob battery replaced, disc player not repairable, needs replacement. But for $1500, I decided not to replace it. Cassette player and radio still Fob battery replaced, disc player not repairable, needs replacement. But for $1500, I decided not to replace it. Cassette player and radio still work. I do regret the six CDs stuck in the player, though... Service was prompt and professional, as usual. More

I was very satisfied. We had a miscommunication on the price quote, otherwise the service was great. The employees were professional and knowledgeable and I was pleased wit We had a miscommunication on the price quote, otherwise the service was great. The employees were professional and knowledgeable and I was pleased with the whole experience. More

Get Service and Fair Price :) I purchased a Lexus out of state and needed the rig to get a full safety check and NY inspection. Tom Hackett and his team were very consultative on I purchased a Lexus out of state and needed the rig to get a full safety check and NY inspection. Tom Hackett and his team were very consultative on the some of the items that needed to be addressed. Greatly appreciated :) More

Dependable service, reasonable cost Took my RAV4 in after straddling a volleyball sized rock on the Taconic. They shopped for used replacement parts to lower the cost, supplied a loaner Took my RAV4 in after straddling a volleyball sized rock on the Taconic. They shopped for used replacement parts to lower the cost, supplied a loaner RAV4 at minimal rates, and replaced a tire that had a nail in it (instead of selling me 4 tires) while performing some way overdue maintenance. Staff is friendly and helpful, coffee is free. Waiting area very comfortable. More

11 year old Toyota Tundra continues under warranty Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under war Josephine Nikolla, assistant service manager, hand held me thru a difficult problem with a replaced frame for my truck. The frame was still under warranty (sic) therefore there was no charge for the replacement. In addition, Ms Nikolla suggested additional parts to be paid by me for a discount over normal cost. Since the replaced parts were 11 years old, it represented a substantial discount versus regular costs. Fine job for the others who worked on the truck. I am a satisfied customer since 1985 of Wappingers Falls, New York dealership. Again, thank you all for the employees who worked on the truck that i did not mention. More

Friendly staff The staff kept me updated on my wait. They were wonderful! I would highly recommend this dealership to my friends and family. Kathleen waa great! The staff kept me updated on my wait. They were wonderful! I would highly recommend this dealership to my friends and family. Kathleen waa great! More