DCH Wappingers Falls Toyota - Service Center

Great Experience-Frame Replacement-Tacoma The Service Department including Sammy, Dena, and Kathleen, went over and above to make sure that the recall work was completed expeditiously and made The Service Department including Sammy, Dena, and Kathleen, went over and above to make sure that the recall work was completed expeditiously and made sure that I had a loaner vehicle while the vehicle was being worked on. I especially want to thank Sammy from the Service Dept. who took the time to speak with me about the required work and made sure that all was taken care of. He went over and above to assist me in getting the work done. Based on my experience the service center is extremely courteous and consumer oriented. I was extremely satisfied. Great Job All!. . More

Very professional. Very competent. Kathleen Crosbie from service dept was quick to answer all my questions and get me through my service in the least amount of time. Fast is always good Kathleen Crosbie from service dept was quick to answer all my questions and get me through my service in the least amount of time. Fast is always good for me because time is valuable. More

Much better than last time We had very bad experiences (promised rental cars, none available, wait double estimated time, etc.) and after my husband called and complained adaman We had very bad experiences (promised rental cars, none available, wait double estimated time, etc.) and after my husband called and complained adamantly, we were promised a loaner and detailing on this last visit. All of that went very well and staff were very nice, they did an excellent job with the detailing and car looks great. I thought I had removed everything from the car but had left the wire for the charger and my flash drive with all my music downloaded on it. They did find my wire but never found the flash drive. They said they would replace it but still haven’t received one. Of course, that does not compensate for all the time spent downloading the music but that can’t be helped. More

Fast, efficient and considerate The service writer was efficient, caring and knowledgeable! The entire DcH staff is always friendly and professional every single time! I truly apprec The service writer was efficient, caring and knowledgeable! The entire DcH staff is always friendly and professional every single time! I truly appreciate their dedication to their work! More

Oil change nightmare Got home home oil all over my driveway & garage. Had a doctors appointment that I had to cancel to go back again to have them stop the oil from leaki Got home home oil all over my driveway & garage. Had a doctors appointment that I had to cancel to go back again to have them stop the oil from leaking the seal had broken off. Alison was very nice and reimbursed my oil change & gave me a few extras which I asked for she has opened up a case because of the issue i had just had with my brakes that I had to bring back four times until Dan finally corrected the problem. I am waiting for a follow up with Allison. More

Easy service very fast and efficient Easy service very fast and efficient. Price is good service is great. I’ve bought 5 cars and I think they do a good job with service Easy service very fast and efficient. Price is good service is great. I’ve bought 5 cars and I think they do a good job with service More

2012 Corolla I had an issue with my Corolla that was towed to the dealership. I worked with Michael Giordano in the service department. I can not say enough about I had an issue with my Corolla that was towed to the dealership. I worked with Michael Giordano in the service department. I can not say enough about how helpful Michael was. Michael was Very knowledgeable, friendly, and curtious. He kept in constant contact with about the repairs. I have never used DCH before for repairs on my car but I definitely will from now on! Joe A More

No customer service I wish you could trust that they really do care about making the customer happy. Just not feeling it with this dealership. Too big to care about the i I wish you could trust that they really do care about making the customer happy. Just not feeling it with this dealership. Too big to care about the individual customer. Will not be returning. More

Great service and great dealer overall. They got the truck that I wanted for the price I wanted. I am going to go back to DCH Toyota for my next vehicle. service and great dealer overall. They got the truck that I wanted for the price I wanted. I am going to go back to DCH Toyota for my next vehicle. More

Excellent Yes, very helpful yes will recommend to family n friends...staff are ver friendly n very outgoing. will keep going to visit Toyota will keep Toyota in Yes, very helpful yes will recommend to family n friends...staff are ver friendly n very outgoing. will keep going to visit Toyota will keep Toyota in mind for next service... More