DCH Wappingers Falls Toyota - Service Center

Dangerous Situation We brought our 2017 Toyota Sienna in to DCH Toyota for a “free inspection.” It ended up being far from free. They called us a couple of hours later sa We brought our 2017 Toyota Sienna in to DCH Toyota for a “free inspection.” It ended up being far from free. They called us a couple of hours later saying that we needed $960.00 worth of new tires. This car is only one year old with 25,000 miles on it. This sounded strange to us. We told them that we would wait on the tires but they said the car couldn’t pass inspection unless we changed at least two of the tires. So, basically they were holding our car hostage unless we purchased at least two of the tires. We purchased the tires which cost over $500.00. When we got home and looked at our new tires, we realized that they replaced the two tires on the right side of the car with brand new tires and left two bad tires on the left side. What they were supposed to do is place the two new tires on the front and the two worn tires on the back. Instead, the car had two brand new tires on the right side and two old tires on the left. We called Toyota on Sunday night and again on Monday. No one would get back to us. Finally, on Tuesday after leaving a slightly angry voice mail, someone finally returned my call and told me to come in ASAP to have the tires fixed. They admitted that the technician was new and didn’t know any better. What we wondered was, if he was that new to the job and didn’t have very basic knowledge about tire replacement, why wasn’t he being supervised? I couldn’t get to Toyota until 5:00 after work. So, by the time I arrived at the dealer, I had commuted to and from Westchester four times. My job requires me to do a great deal of driving throughout the day. I drove a tremendous amount of miles for two days before I was able to come to Toyota to get the tires fixed. Driving the car that way was not safe nor was it good for the car. When I arrived at Toyota, the woman I dealt with apologized several times for the mistake. However, all she would offer me for their error and my troubles was a free oil change. What I have learned from this experience is: Goodbye dealer and hello honest, competent, and local auto repair shop. I will never bring my car to the Toyota dealer for service again. It is very disappointing to receive this kind of treatment after all of the Toyotas that my family has purchased here over the years. I would recommend that Toyota customers find an honest mechanic that you trust for your car repair and maintenance needs. More

Friendly and on top of every detail Best experience I've ever had at a large service center, friendly , fun and helpful. Everyone had a way of making me feel like I was the most importan Best experience I've ever had at a large service center, friendly , fun and helpful. Everyone had a way of making me feel like I was the most important person they took care of. Thanks More

Great dealership Very honest and kind people who try their very best to help you no matter what the situation is. I highly recommend this dealership for anyone!! Very honest and kind people who try their very best to help you no matter what the situation is. I highly recommend this dealership for anyone!! More

5 star very knowledgeable and pleasant to work with. she came over to the waiting area a few times to inform of my cars status and how much longer it would b very knowledgeable and pleasant to work with. she came over to the waiting area a few times to inform of my cars status and how much longer it would be More

Great service The service dept worked hard to identify and explain issues with my car, and options available to me. The mechanic physically showed me issue with br The service dept worked hard to identify and explain issues with my car, and options available to me. The mechanic physically showed me issue with brakes, and took time to answer my other questions and concerns. I would definitely recommend them for regular service and evaluation of issues. More

Service I was here gor a service to my RA4 2016. Everything came out very smooth. Good service and good personel. I deffinately reconmend this place. I was here gor a service to my RA4 2016. Everything came out very smooth. Good service and good personel. I deffinately reconmend this place. More

Excellent, quick service We had put off having service done on recalls received on my Corolla. Was given an appointment very quickly. We did not have to wait when we arrived a We had put off having service done on recalls received on my Corolla. Was given an appointment very quickly. We did not have to wait when we arrived at dealership. Dena accommodated our wishes for early pick up. Work was done earlier than expected. First time at this dealership and would definitely go back again More

Nice a.m. morning If one has to sit and wait for one's car...this is the place to go. And the people there are very nice, and friendly also very helpful. If one has to sit and wait for one's car...this is the place to go. And the people there are very nice, and friendly also very helpful. More

excellent The service and efficiency is one of the things I like about Toyota. The waiting room is comfortable. Coffee, tea is available along with a snack. The service and efficiency is one of the things I like about Toyota. The waiting room is comfortable. Coffee, tea is available along with a snack. More

EASY PEEZY. Easy to get an appointment. Friendly professional staff & great results. We've bought 1 Highlander and 3 Ravs from DCH Toyota. Always a pleasure to do Easy to get an appointment. Friendly professional staff & great results. We've bought 1 Highlander and 3 Ravs from DCH Toyota. Always a pleasure to do business with them. More