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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,334 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,334 Reviews of DCH Wappingers Falls Toyota - Service Center
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September 02, 2019
They are the best! Evin was soooo helpful in explaining the issues with my car and was quick to help me resolve them! They took such good care of me! Love this place! Evin was soooo helpful in explaining the issues with my car and was quick to help me resolve them! They took such good care of me! Love this place! More
by LIFEBYTHEBEACH87
Verified CustomerEmployees Worked With
Evin Calderon
September 02, 2019
Effective but try to overcharge I like this dealership but have been consistently frustrated and disappointed by the attempts to overcharge me. Case in point - I had a quote for ne I like this dealership but have been consistently frustrated and disappointed by the attempts to overcharge me. Case in point - I had a quote for new tires and alignment. $638. Made an appointment. On arriving I was given a sheet to sign, only the amount was $860. I challenged this, and pointed out I had prior quote for $638. The service manager looked at it again and said he could do it for $680. I pointed to my quote again. Finally I got my tires and alignment for the agreed quote. But had this been a trusting elderly person or a naive college student, the DCH Wappingers would have happily overcharged by $222! That is simply unacceptable. Add to this the fact that I have experienced similar on previous occasions and it seems to be institutional malpractice. More
by JimmyCDE
Employees Worked With
Mike Giordano
August 29, 2019
Servicing I called about an issue with a tire I had purchased at DCH. I got an appointment same day and they fixed the tire (it had a nail in it!). Courteous se I called about an issue with a tire I had purchased at DCH. I got an appointment same day and they fixed the tire (it had a nail in it!). Courteous service!!! More
by APV
Employees Worked With
Allison Croshier
August 28, 2019
First service for new 4Runner This was the first service for my new 4 runner.... fast and friendly check in. Only took an hour and I was out the door. Thank you. This was the first service for my new 4 runner.... fast and friendly check in. Only took an hour and I was out the door. Thank you. More
by Jennifer
Employees Worked With
Michael Cimorelli
August 27, 2019
Excellent I was very happy with my experience in completing the recall. Everyone was very friendly and responsive to my requests. I appreciate their good work I was very happy with my experience in completing the recall. Everyone was very friendly and responsive to my requests. I appreciate their good work. More
by MKARPGUFS
Employees Worked With
Mike Giordano
August 27, 2019
oil change I had to come in for an oil change, we were there about 1 1/2 hours, with 2 kids. They are very nice and very informative when you have questions, I w I had to come in for an oil change, we were there about 1 1/2 hours, with 2 kids. They are very nice and very informative when you have questions, I would have liked to be there a bit less time, but They did find another issue with our car and went over that with us. More
by JODISHEEHAN
Employees Worked With
Kathleen Crosbie
August 27, 2019
service The service was done great, I received a call when the car was ready and went to pick it up with no problems. I will bring it there again for service The service was done great, I received a call when the car was ready and went to pick it up with no problems. I will bring it there again for service More
by patvitacco
Employees Worked With
Evin Calderon
August 26, 2019
Customer Service DCH Toyota ls is a great place to have your vehicle serviced. The staff is very friendly as well as professional. Wouldn't take it any where else. DCH Toyota ls is a great place to have your vehicle serviced. The staff is very friendly as well as professional. Wouldn't take it any where else. More
by SCDOG520
Employees Worked With
Allison Croshier, Mike Giordano
August 26, 2019
Latest service appointment The representative was arrogant, dismissive and disinterested. He couldn't be bothered to listen to me description of the car's problem. He repeated The representative was arrogant, dismissive and disinterested. He couldn't be bothered to listen to me description of the car's problem. He repeated my statement as Just the opposite of what I said. Apparently an older female wasn't worth his his attention My previous experiences were professional and helpful More
by luc51
August 23, 2019
70k Service The service was done in a timely manner and I was notified of recommendations and pricing but not pressured to do them all. I was informed of the pro The service was done in a timely manner and I was notified of recommendations and pricing but not pressured to do them all. I was informed of the progress every step of the way. More
by SCHULCL
Employees Worked With
