DCH Wappingers Falls Toyota - Service Center

Dissatisfied service. Extremely frustrated with the service at this dealership. The service manager neglected to put replace the key battery on the original service order w Extremely frustrated with the service at this dealership. The service manager neglected to put replace the key battery on the original service order when I brought the car in. Therefore when I picked up the car, the key battery was not replaced. I had to wait for another service employee to handle this. Then when I left the dealership, I noticed that the driverside light was out. I don't know why this wasn't checked before I picked up the car. Now I have to return to get this light replaced. What an inconvenience! Also, for the past three years, when I call to make an appointment, someone always asks me which car I need service for and I have responded with the fact that I no longer have one of those cars and if they would please remove it from the system. Three years later, they are still asking me which car I need service for. I would never buy another Toyota because of the poor service. More

service went smooth I only went for a recall but the service provided went as they said it would. Waiting area was comfortable and clean. Staff was responsive. I only went for a recall but the service provided went as they said it would. Waiting area was comfortable and clean. Staff was responsive. More

The service was very quick and the representative who handled the paperwork was polite efficient and professional. It was a pleasure . The area to wait was clean and quiet. handled the paperwork was polite efficient and professional. It was a pleasure . The area to wait was clean and quiet. More

review of latest service I am always pleased with the service from DCH Toyota. Michael my service rep is always helpful and suggests what service other then normal oil change I am always pleased with the service from DCH Toyota. Michael my service rep is always helpful and suggests what service other then normal oil change that I should have done. More

Juan Padilla is the definition of a great salesman and someone who loves what he does. Mr. Padilla worked hard on getting me a car and that same day I left with one. I would recommend him to all my friend someone who loves what he does. Mr. Padilla worked hard on getting me a car and that same day I left with one. I would recommend him to all my friends and family because of his personality, hard work, and customer service. More

Service Department My experience was excellent. I always book my service with Evan. He listens to my concerns and does his best to get the job done. My experience was excellent. I always book my service with Evan. He listens to my concerns and does his best to get the job done. More

Poor Service Was told wait should be only 45 minutes took over 2 hours The car needed something replaced and my car was given back without replacing that part. Was told wait should be only 45 minutes took over 2 hours The car needed something replaced and my car was given back without replacing that part. More

Overall check Wanted to check the car for anything needed, because we were taking a long trip. Nothing needed to be done and there was no charge. My mind is at ease Wanted to check the car for anything needed, because we were taking a long trip. Nothing needed to be done and there was no charge. My mind is at ease. More

Brought my truck in for Oil change, Inspection and Tire Rotation. I needed brakes so I said yes to do the brakes. It was then over 2 hrs that my brakes were done. They took care of the oil for me but to my Rotation. I needed brakes so I said yes to do the brakes. It was then over 2 hrs that my brakes were done. They took care of the oil for me but to my surprise when I got home the oil level was low and my skid plate was missing bolts. Not sure if I’ll go back. More

Got my 10k service appointment next day, and was in and out in an hour-nicely done! I appreciate early scheduling and thank you for your assistance! out in an hour-nicely done! I appreciate early scheduling and thank you for your assistance! More