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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,374 Reviews
Call Service Center (845) 288-1303

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 11, 2024

I am satisfied with service . Staff was efficient and respectful. The car was ready before promised time. More

by Tykhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're thrilled to hear that you were satisfied with our service. It's great to know that our staff was efficient and respectful, and that your car was ready ahead of time. We truly appreciate your business and look forward to serving you again in the future!

December 11, 2024

Thank you so much to Melissa Sinapi for all her help with purchasing my new RAV4. Melissa is a true professional and I cannot express my appreciation to her for having so much patience and taking so much tim More

by KARENSTROH1
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel, in Finance
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Dec 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your amazing experience! We’re thrilled to hear how Melissa Sinapi went above and beyond to make your RAV4 purchase smooth and stress-free. Her professionalism, patience, and attention to detail truly shine, and we’re so glad she was able to guide you through the process. A big shoutout to Daryl Callahan and Daniel Sweeney as well for their contributions to your positive experience. Your recommendation means the world to us, and we’re grateful for the opportunity to assist you. Enjoy your new RAV4!

December 11, 2024

They did a good job with us buying are car very happy with them a lot More

by Srmm7138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loosmane Dessources
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with our team and that we could help you find the perfect option for your family. Providing the best trade-in value and exceptional customer service is our priority, and it’s great to know we met your expectations.

December 11, 2024

Great service and took me rite in. Everything went smooth and was painless much appreciated More

by jbrown1879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that everything went smoothly and that you appreciated the great service. Your satisfaction is our priority, and we’re happy we could make the process easy and hassle-free for you.

December 10, 2024

Lauren was amazing. She kept me updated throughout the process. Service technician was very thorough. My car is running great. Will never go anywhere else for service. H More

by patrickreilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re so glad to hear that Lauren provided excellent service and kept you updated throughout the process. It’s great to know that your car is running great and that our service technician was thorough. We truly appreciate your recommendation and look forward to continuing to serve you in the future!

December 10, 2024

Great customer service! Matthew was excellent with us. Service like this keeps us coming back! More

by patrice.keesler914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Matthew provided you with excellent service. We truly appreciate your continued trust in us and are thrilled to know that our customer service keeps you coming back. We look forward to serving you again soon!

December 09, 2024

Liar I buy the gun for five years bumper to bumper $5000 and they no cover me cylinder guarantee a bumper to bumper that’s mean they cover everything but they don’t because you guys lie you are a liars More

by KOSTAFREDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

DCH Wappingers Falls Toyota responded

I am very sorry for your experience. Please understand that the warranty company makes the decision on any claim and not us at the dealership. After reviewing your particular situation, it appears that there was a gap in time of oil changes that went well outside of manufacturers requirements. Please let me know if we can be of any further assistance on this matter. Respectfully, Daryl Callahan"

December 08, 2024

Very helpful and respectful. Knowledgeable and professional. Pleasant. Follows up in timely manner. Explains the situation well. More

by Melanieethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive feedback! We're thrilled to hear about your experience and that our team member's professionalism, respectfulness, and timely follow-ups made a difference. Clear communication and thorough explanations are what we strive for, and it's great to know we met your expectations.

December 06, 2024

Great service. The service rep was very polite and helpful. Made my trip quick and easy. More

by ANTHONYPIZZURRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that our service rep made your visit quick and easy. We appreciate your kind words and look forward to assisting you again in the future!

December 04, 2024

Judy Deems is a good service advisor and is very customer focused and understanding and went above and beyond to make certain that the mechanics properly inspected and looked for any issues in a timely manne More

by GOODYGOESCAMPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We're so glad to hear that Judy went above and beyond to provide you with excellent service. We truly appreciate your loyalty and are grateful for your continued trust in us. We look forward to assisting you again in the future!

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