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DCH Wappingers Falls Toyota

Wappingers Falls, NY

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4.6
7,611 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,611 reviews

June 07, 2009

Went there to buy a pre own car. They wanted me to pay sticker price for the car and would not budge to negotiiate a lower price. Showing me they paid this much for the price etc etc and they can't go low More

by bevfreebee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey
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Jul 22, 2009 -

DCH Wappingers Falls Toyota responded

Hello, my name is Lee Burns and I’m the general manager at DCH Wappinger Falls Toyota. I received a copy of your review and sorry to hear about your experience. Please be assured that customer satisfaction is of the utmost importance at our dealership. We have received the J. D. Power & Associates Dealer of Excellence Award for 4 consecutive years for providing “An Outstanding Sales Experience.” Additionally, the dealership was recently honored by Toyota Motor Sales for earning the Toyota President’s Award. This award is for “demonstrating operational excellence and delivering a superior customer experience.” Only 30 out of 113 in the Toyota New York Region received the President’s Award in 2008. With regard to our used car pricing, we recently adopted a very unique pricing strategy at our dealership which we believe is fair for our customers. All of our used vehicles are compared to other similar vehicles within our market that are being offered for sale. The vehicles are then priced very aggressively, and in most cases substantially below what are competitors are asking. Through the use of sophisticated software, pricing is monitored daily and readjusted as necessary. Finally, with every used vehicle we offer for sale, we provide our customers with Carfax and Kelly Blue Book reports. The Carfax report provides a complete vehicle history and the Kelly Blue report serves to demonstrate the vehicle is priced fairly. All of this should have been provided and explained by Corey – I sincerely apologize if it was not. In closing, I thank you for your feedback as well as the opportunity to earn you business. I apologize if we failed to do a good job. Please be assured that your satisfaction is important to us. I truly welcome the opportunity to have you speak with one of our sales managers or with me personally. Kind regards, Lee Burns General Manager

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