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DCH Wappingers Falls Toyota
Wappingers Falls, NY
7,736 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley.
LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE.
Rest assured that the car you get is the car you'll love.
No games.
No gimmicks.
No second-guessing.
This is the way car-buying was meant to be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 7,736 reviews
November 24, 2015
Amazing staff and hassle free experience My client advisor, Michael Steinke was friendly, helpful and professional. I always believed buying a car had to be a huge hassle but at DCH nothing c My client advisor, Michael Steinke was friendly, helpful and professional. I always believed buying a car had to be a huge hassle but at DCH nothing could be further from the truth. Michael got me the car I wanted at a great price and had me driving home in no time. I would recommend Michael and DCH to anyone looking for a new or used car, they won't disappoint! More
by michaugt
Employees Worked With
Michael Steinke
November 17, 2015
Excellent sales and financing service I highly recommend DCH. I saw the car I wanted and they made it happen. Delighted with my purchase and the attention to detail to get me in the road. I highly recommend DCH. I saw the car I wanted and they made it happen. Delighted with my purchase and the attention to detail to get me in the road. Thank you DCH Patti Murphy More
by PattiM
Employees Worked With
Matt Hecht
November 04, 2015
great experience i strongly recommend anyone buying a new or used vehicle should go to dch toyota of wappingers a friendly staff that makes you feel like family this d i strongly recommend anyone buying a new or used vehicle should go to dch toyota of wappingers a friendly staff that makes you feel like family this dealer has great customer service and buyer friendly salespeople. More
by audigirl
Employees Worked With
nate pickitt
November 03, 2015
Positive Professional environment for leasing The sales person, April, that I was dealing with has one of the most positive personalities I have ever had the privilege to deal with. She and her ma The sales person, April, that I was dealing with has one of the most positive personalities I have ever had the privilege to deal with. She and her manager Rob make a fantastic team. Hats off to these two strong professionals. More
by jm663745
Employees Worked With
April, Rob
November 02, 2015
Pleasant experience I did my shopping on line. We were looking for a specific car. After we found one on line at this dealer, we negotiated the price over the phone, goin I did my shopping on line. We were looking for a specific car. After we found one on line at this dealer, we negotiated the price over the phone, going back and forth twice before we agreed upon a price. It was very easy. The car was ready for us when we arrived. They changed out the worn floor mat that I asked them to do. Within 1 hour we drove away in our certified pre-owned vehicle. Easy! More
by spooky
Employees Worked With
Tatiana Barao & Rob Schaffer
October 31, 2015
Friendly, efficient, professional, honest From beginning to end, my experience was amazing with both Chris and Terry. Chris listened to everything my husband and I wanted in a car. We needed a From beginning to end, my experience was amazing with both Chris and Terry. Chris listened to everything my husband and I wanted in a car. We needed an SUV for our growing family and wanted to keep our payments around the same amount we were already paying. He perfectly matched us up with car that fit all our needs and had everything we wanted in it. Terry made sure everything was taken care of on the financial end. Everything was hassle free. They were both honest and up front about everything from the trade in to the payments on a new car. I would recommend this Toyota dealership to everyone!! Thank you for the excellent experience! More
by Monica S
Employees Worked With
Chris Heimink, Terry
September 06, 2015
"Not happy with the service team" I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received I had an older camry towed to this dealership because I wasn't really happy with the service teams attitude at Newburgh Toyota. Even though I received better service in terms of tone and accomodations, I wasn't kept in the loop toward the end of the repairs that were done to my vehicle. Initially I received constant updates on my car once it arrived at the dealership, they let me know what was needed and how much everything would cost, but for some reason once the repairs were "finished" and I was waiting to get back in-state to pick up the car (almost a month later), I received a call saying that the car needed more work. At this point I had already spent $4,200 in repairs and made it clear that if anything major needed to be done to just let me know so that I could have the car junked. The car is over 10 years old and it's only worth about $7,000 and now it still needs (according to DCH) about another $2,000 in repairs. I'm not blaming them for how much work needed to be done but I wish I would have been told what the car needed in the beginning so that I didn't need to waste my hard earned money; for all this I could've just purchased a new car, which is why I brought it to them in the first place to see if it was even worth fixing. Come to find out the individual that misinformed me of my car being completed with repairs, had done this before and no longer works there. They probably should've caught this sooner so I didn't have to waste 4,200 dollars. Oh! I'm not sure which one of the mechanics worked on my car but the individual obviously didn't care about my car. I brought the car in with the spare tire on the back seat wrapped in a plastic bag to make sure that the dirt and grease from the tire didn't get on the leather. When I came to retrieve the car, the tire and rim were sitting on the bare seat (detached) leaving marks (that I can't get out) all over the seat and a bead of sealant for the tire on the seat as well (that I was able to remove with a little goo gone). On the upside they were very nice, but I expect a little more from a dealership that's been named the "new york toyota dealer of the year." I guess that's only if you buy a car there. More
by chemkidd86
Employees Worked With
(initially) Jeannette, (later) Tom
July 31, 2015
Love the new Camry we chose! Looking for a new car at DCH was a great experience. Chris was an excellent salesman. He was professional, friendly and a pleasure to deal with. Unl Looking for a new car at DCH was a great experience. Chris was an excellent salesman. He was professional, friendly and a pleasure to deal with. Unlike other dealerships, we didn't feel high pressure. We didn't see the vehicle we wanted in Wappingers Falls, so another vehicle was transferred so easily and quickly from another DCH location. We both agreed that we were glad Chris was the salesman who helped us. We would definitely recommend your dealership to anyone looking to purchase a vehicle and would tell them to ask for Chris because he was great! More
by J & M Pott
Employees Worked With
Chris Heimink
July 22, 2015
Unsatisfied Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but w Why is there service advisors working for a company like Toyota that have no idea what there doing? Generally speaking I have never had an issue but when I'm talking to someone who works there it would be nice if they knew what they were doing or better yet cared about there job. The service advisor Diana D has no clue about selling anything or acknowledging customers. If she's going to sit there and talk to every guy that walks past her maybe she should find a new job. I must have been to old because she could careless about helping me. More
by Jacklynx
Employees Worked With
Evan
July 16, 2015
Easy no hassle, friendly, fair Salesman Chris was excellent! friendly, fair, no hassle transaction. car was ready the next day. price was good, no waiting, excellent condition for u Salesman Chris was excellent! friendly, fair, no hassle transaction. car was ready the next day. price was good, no waiting, excellent condition for used car. More
by Razzle
Employees Worked With
Chris Heimink
