DCH Wappingers Falls Toyota

Chris Conte is a pleasure to deal with Chris was a courteous and friendly sales man to help me meet my wishes for purchasing a car. I was nervious about purchasing a new vehicle for I new Chris was a courteous and friendly sales man to help me meet my wishes for purchasing a car. I was nervious about purchasing a new vehicle for I new my budget and he listened to help me meet my price requirements. He was patient and took pride in making my purchase go smooth and non-stressful. Chris definitely goes above and beyond to make a customer feel at ease and put that smile on your face. He goes over every detail and listens to all your questions and concerns. Chris will go along way in the car dealership business "he has what it takes". I'm now a proud owner of a beautiful vehicle in which I enjoy. Thank you Chris and Terry {financial gentleman}. Highly recommended gentleman. More

Never felt like I was being lied to As soon as I stepped through the door , I was treated with respect. I was not barraged with the stereotypical banter of the desperate car salesman. My As soon as I stepped through the door , I was treated with respect. I was not barraged with the stereotypical banter of the desperate car salesman. My seller had taken as much time as I required to find the right vehicle at the right price. I was honestly told what I could and could not afford comfortably and was directed to what I needed. I would recommend this place in a heartbeat and will be giving repeat business to them. More

Great Experience Last year I purchased a 2012 Avalon from this dealership. I came back this year to see if I could trade it in for a new one. Mike Steinke was very c Last year I purchased a 2012 Avalon from this dealership. I came back this year to see if I could trade it in for a new one. Mike Steinke was very curteous and professional. He really went out of his way to seal the deal. Now I'm driving a 2017 Camry XLE in the colors and with the features that I wanted. This is the third Toyota that I've purchased from this dealership. I could have done business with another dealer much closer to me. But it was worth the extra drive to get satisfaction. I'm recommending this dealer to my son when he buys his next car. More

Excellent service and great deals Greeted at door and seated right away with a sales person. David listened to what we wanted and showed us exactly what we wanted. He helped us get exa Greeted at door and seated right away with a sales person. David listened to what we wanted and showed us exactly what we wanted. He helped us get exactly what we wanted and the deals were great. Everyone was very nice and helpful. Highly recommended sales person and dealer More

the best expirience I ever have Frank Pizzuro is one of the best sale rep I ever meet, I work for a company were customer services is our priority but frank is above and beyond, real Frank Pizzuro is one of the best sale rep I ever meet, I work for a company were customer services is our priority but frank is above and beyond, really nice person I will definitely recommend not only this dealership but Frank and Terry Morris also, you guys make everything easy and clear. Thank you very much for all your help More

No nonsense purchase Melissa was honest and helpful. She did not rush us and was very informed and knowledgeable about the products. We were actually able to pick up the Melissa was honest and helpful. She did not rush us and was very informed and knowledgeable about the products. We were actually able to pick up the car the same day as purchased due to the efficiency of the staff. More

Worthy of recognition I've been to a lot of dealerships over the years. I've written a few bad reviews, but I've never felt the need to write a good one until now. My exper I've been to a lot of dealerships over the years. I've written a few bad reviews, but I've never felt the need to write a good one until now. My experience here was great. Everyone I interacted with was pleasant and helpful. I stopped in to see a specific used car. I wasn't bombarded by sales people and within 5 minutes of walking in, I was introduced to Evan. He came right out with the keys and started the car. We talked briefly about how we couldn't purchase it at this moment(most sales people react poorly assuming youre wasting their time) due to insurance not paying off my totaled car yet. Evans demeanor didn't change and we continued to look over the car. He gave me the car fax and off we went. A week and a half later I contacted Evan to come back in for a test drive. I arrived and the car was ready to go. Drove it, discussed warranty information and let him know I'd be in touch. Today I purchased the car. I had my own financing, but I was in and out in 2 1/2 hours. Mark, Pinkal and Terry were all great. They had no prior knowledge that I wanted to buy it today. Never once did I feel pressured or bombarded throughout my 3 visits. This is the way car shopping is supposed to be! Their team did a great job as a whole, definitely worthy of recognition. More

New car purchase experience Ever since I bought my car I've always had this one issue on the trunk lid something with the paint. It seems like every time I brought this up it w Ever since I bought my car I've always had this one issue on the trunk lid something with the paint. It seems like every time I brought this up it was never addressed and no one ever looked at it I felt like some of my concerns you're never fully taken care of like they should have been the fact that the carpet on this car worn out in less than a year by the driver's side to only be told it's not a warranty item is considered normal wear and tear aggravated me now when you taken consider what I found out when I took the car to another dealership for an oil change and had them look at the paint issue they have informed me that the car has been repainted and they showed me the area in the back of a car where it's been repaired if it was such good work I shouldn't have been able to notice it I have no clue of what exactly happened in a car so it leaves me very concerned for the fact that me and my kids right in this vehicle that we have no clue why it was repainted I have noticed that was pointed out from the dealer I went to where the tape lines are on the rear bumper also they noted a defect on the right rear quarter panel. My intentions were to buy a brand new vehicle not one that's been repair I was never informed or just closed on the vehicle being repaired under General business law this is a requirement I feel like once I was sold the car it seemed like they were kind of bothered they would never really return calls 4 simple things some people in the dealership have helped. Also for me to find reviews about DCH Auto Group being sued in New Jersey for this same procedure of not disclosing prior damage on new vehicles makes me believe that I am hundred percent accurate that this is what occurred my vehicle will take a financial hit in it's value even though it was repaired there are still diminished value because technically by law the vehicle has been repaired More

DCH = Dedicated, Committed, Helpful The salesmen listen to what model car and the amenities you are looking for. They are dedicated (D) to locate the car you want. Then they are committe The salesmen listen to what model car and the amenities you are looking for. They are dedicated (D) to locate the car you want. Then they are committed (C) to find a payment plan you desire. We prefer to purchase and finance. They are helpful (H) in making the purchase possible. Mark Long and Mark Visa are excellent. They are knowledgeable of options and vehicle equipment. Both Mark Long and Mark Viso are the utmost respectable, professional, calm, and pleasant to work with. The supervisor, Pinkal Patel, was personable and helpful. Terrycloth Morrison in finance was very pleasant to work with. He is also very knowledgeable in the finance area and helpful. DCH in Wappingers is definitely a 5 star dealership. We are repeat c u stomers, because of the dealership and expert service staff. More