DCH Wappingers Falls Toyota

Oil change Was seen in a timely manner all service completed. Was given an explanation of what was done. Facility is very clean and staff are very friendly. Was seen in a timely manner all service completed. Was given an explanation of what was done. Facility is very clean and staff are very friendly. More

A very pleasant experience! I Would like to say that Evin is extremely courteous, knowledgeable and professional. When making my appointments I typically ask if Evin is schedule I Would like to say that Evin is extremely courteous, knowledgeable and professional. When making my appointments I typically ask if Evin is scheduled that day and if not I take a different day. That is not a knock on the other service representatives, (I guess I am a bit spoiled by him) it is just that he makes my experience of needing to take valuable time to have work performed on your vehicle not seem like a hassle at all! Overall Evin is just a very helpful and nice person to deal with at your Toyota location! More

Knew exactly what we want with internet pricing This is the first time that I didn't have a problem when we went to pick up the new car. It was detailed as promised and the paperwork was complete a This is the first time that I didn't have a problem when we went to pick up the new car. It was detailed as promised and the paperwork was complete and accurate. Never had this experience with other Toyota dealerships (2) or other brands that I've purchased in the past. Finally, a positive new car buying experience! More

thank you! Everyone went out of their way to be helpful. On delivery day of my car Michael went over all the controls with me and was very patient when answering Everyone went out of their way to be helpful. On delivery day of my car Michael went over all the controls with me and was very patient when answering questions, I appreciate that. I was trading in a Camry I had purchased here 6 years ago and was pleased to see my old salesman Pinkal had been promoted to manager, well deserved. I was disappointed not to get what I wanted for trade in value but overall I am very pleased and will probably return for my next car. More

Pleasant Experience My visit to this dealership is always pleasant. The environment is clean and comfortable and the waiting time was acceptable. The staff is a pleasure My visit to this dealership is always pleasant. The environment is clean and comfortable and the waiting time was acceptable. The staff is a pleasure to deal with and very professional. More

Great experience with sales team Poor experience with servic I purchased a used car from DCH Wappingers Falls Toyota. The sales team that took care of me was great. Took the time to make me feel like a valued cu I purchased a used car from DCH Wappingers Falls Toyota. The sales team that took care of me was great. Took the time to make me feel like a valued customer. The service departs on the other part not so good. I drooped off the vehicle to get a DTRL bulb fixed and in the process the front fender was damaged, When I brought it up to the used car service writer she stated the damage was there. I explained to her that her detail dept had just repaired a chip on the same fender. She walked away to speak to her Manager and left me standing in the parking lot. The Manager brought the car in and kept it for another day to fix the issue. I brought the car back the following week for a shake in the steering wheel. The dealer kept the car for 2 days and could not find the issue with the car. i came back to the dealer took the mechanic with me and was able to demonstrate to him the shaking on the steering wheel. They kept the car for another day, I was called the next day being told they drove the car and could not find an issue. what was interesting is the gas gauge was on the same spot as the day before when I left the truck and it was only driven for 1 more mile. No paper work or service note from that stop. I would not recommend using the service department at this dealer. They may be good at fixing Toyota's but their experience with other brands is lacking. More

Great Everyone was knowledgeable and friendly. The work performed was as expected and professionally done. The product they applied to my frame looks even a Everyone was knowledgeable and friendly. The work performed was as expected and professionally done. The product they applied to my frame looks even and consistent. Overall great experience. More

New car Tiffany was awesome!!! I’m so in love with my new car. The overrall experience was fast and amazing! Naeem was great as well. Just excellent all the w Tiffany was awesome!!! I’m so in love with my new car. The overrall experience was fast and amazing! Naeem was great as well. Just excellent all the way through. More

Recent maintenance service went great! Thank you for making this maintenance service visit go so well. Learned that I needed new tires and brakes but felt no pressure to purchase at that ti Thank you for making this maintenance service visit go so well. Learned that I needed new tires and brakes but felt no pressure to purchase at that time. Mike Giordano was helpful, knowledgable and went the extra mile to evaluate our warranties to see if the services were covered, not all of the service representatives do that. Thank you Mike! More

Quick Service Despite the waiting room being quite crowded, my car was done in about an hour and I was on my way! Alicia was friendly and helpful with my internet a Despite the waiting room being quite crowded, my car was done in about an hour and I was on my way! Alicia was friendly and helpful with my internet access difficulties. More