DCH Wappingers Falls Toyota

I was so nervous about going to the dealership, what if my credit score wasn’t good enough? But as soon as I walked through the doors Dan and Dylan made me feel so welcome, I was treated like family! I lea my credit score wasn’t good enough? But as soon as I walked through the doors Dan and Dylan made me feel so welcome, I was treated like family! I leased a 2021 Toyota Highlander and I could not be happier with the customer service and attention I was shown. Even after leasing the vehicle, Dam reached out to me to check in and see if I had any questions about my vehicle. The service was above and beyond and made me feel like I was VIP. Thanks guys!! More

Pinkel and Chris gave us great service at DCH when we came there for buying a new vehicle. Highly appreciate their customer service. Trade in value was also fairly good. Overall it was a smooth sailing. came there for buying a new vehicle. Highly appreciate their customer service. Trade in value was also fairly good. Overall it was a smooth sailing. I recommend DCH for hassle free, no pressure car buying experience. More

Nothing but the best service. My service guy was Evan and mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as t mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as they could. More

Excellent experience. Great trade in value on my vehicle and a fairly competitive price on the vehicle I moved to. Painless experience, would recommend Dch Wappingers Toyota. and a fairly competitive price on the vehicle I moved to. Painless experience, would recommend Dch Wappingers Toyota. More

This is the 5th car I have purchased from DCH Wappingers Falls Toyota. I keep coming back because of the exceptional service and friendly staff. Falls Toyota. I keep coming back because of the exceptional service and friendly staff. More

Wonderful experience with DCH Toyota. My salesperson Nate was cordial and so knowledgable and guided me seamlessly through the entire process. Would highly recommend them! was cordial and so knowledgable and guided me seamlessly through the entire process. Would highly recommend them! More

I have been a long time toyota customer and have had a good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. On this visit I felt like the person was annoyed and abrupt with me. I purchased my care a year ago and was supposed to receive a free oil change and tire rotation. I had to fight for the free oil change and was told I would have to pay for the tire rotation because I can't get both free services at the same time. I guess this was in the small print somewhere but this was not told to me in advance. More

81 minutes for an oil change and tire rotation is ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half More

Prompt courteous service. Good instructions beforehand to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time More

I've been a customer of this dealership for 12 years and they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in f they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in for routine service --oil change, tire rotation and tune up. Picked it up at 5:30 and as we drove away the check engine and stability control lights came on. Immediately came back to dealership, but only sales was still there and we got a "we are not authorized to make decisions for service". They found (?) a service tech who scanned the computer and said no issues. Reset the lights. As we drove away the same warning lights came on! Drove home and said we would del with it tomorrow. Called the next day and was told to bring it in. When we got there the service rep said it could take 1.5 hr or more because "You did not have an appointment". I didn't know I needed an appointment to fix a problem you created! However, within a half hr he did come back and said it was a hose not connected that caused the issue. No explanation of how a hose caused a vehicle stability fault. But, in fairness, the car has been running for 4 days without any further incidents. So, while this ordeal was frustrating, in the end the car is running well. The asst. sales manager who helped us in the 1st evening gets a 5 star rating, the service rep gets 1 star for his attitude toward a customer. More