DCH Wappingers Falls Toyota

Whenever I have a question the service department explains everything veryclearly.and that is why I bought a Toyota Highlander! I love the car and I enjoy working with Toyota! explains everything veryclearly.and that is why I bought a Toyota Highlander! I love the car and I enjoy working with Toyota! More

Great experience. Salesman was informative, respectful, and patient. I would recommend this dealership to anyone who is looking for a vehicle. I felt I was well informed before making commitment. There and patient. I would recommend this dealership to anyone who is looking for a vehicle. I felt I was well informed before making commitment. There was no pressure. Very much appreciated. More

I have been with DCH Toyota for many years and several cars. Their service is prompt, efficient and reliable. Service is explained thoroughly and I am confident in the work they do. cars. Their service is prompt, efficient and reliable. Service is explained thoroughly and I am confident in the work they do. More

Bought wife a car there a little over a month ago.Powerwashed car using wide angle setting.Paint came off car .My friend who witnessed this couldn't believe it.Wife took car to dealership was gi ago.Powerwashed car using wide angle setting.Paint came off car .My friend who witnessed this couldn't believe it.Wife took car to dealership was given corporates number.Contacted corporate who told me the service manager stated it was caused by environmental factors and not a defect in the paint.Was told by corporate that there trained to be able to determine this.Stated if that's the case they should be able to prove that with a training certificate. Corporate then stated I dont know if they were trained.Was told they wouldn't cover damage..if not rectified by dealership I will be seeing them in small claims court ..Oh and dch if you see this you better present the training certificate showing you are actually trained in being able to make a determination when in actuality its impossible to do so.And my witness will be there..I have bought many very expensive Toyotas through the years there top of the line limited 4runners and in 2019 a platinum sequoia. Was it because my wife purchased a lower end corrola?And do you always insinuate customers are lying as you had done in this instance? Done with this dealership and now Toyotas in general as they don't stand behind there products.. We shall see you in small claims court soon.. More

DCH has made this a painless experience. Alexis was very efficient and personable. Your facility was clean which is important to me. I have been mostly homebound during the pandemic so it’s a big step for m efficient and personable. Your facility was clean which is important to me. I have been mostly homebound during the pandemic so it’s a big step for me to go out and interact in an enclosed area. Thanks for making this so doable. More

All in all, I am very pleased with the service at DCH WF Toyota. I do feel for this service (60,000 mi), I should have been advised to wait and see if more work needed to be done after the routine check. Toyota. I do feel for this service (60,000 mi), I should have been advised to wait and see if more work needed to be done after the routine check. The additional 2 hours after 2+ hours caused some inconvenience. Next service I will wait. More

Been a customer of this Toyota location for over 40 years. This visit with Alexis Dominick as our service rep was excellent. She went above and beyond our expectations. Very happy! years. This visit with Alexis Dominick as our service rep was excellent. She went above and beyond our expectations. Very happy! More

We have been customers of DCH for a number of years. We try to stick to one service rep Evin because he provides us with excellent service and accommodates us with the appointment schedules... try to stick to one service rep Evin because he provides us with excellent service and accommodates us with the appointment schedules... More

came in for oil change and was very pleased with the staff and the time in which it was completed. This is why I continue to shop at wappinger falls dch. staff and the time in which it was completed. This is why I continue to shop at wappinger falls dch. More

I would specifically recommend this dealership to others for purchasing a Toyota certified used vehicle. Every person at Wappingers Falls whom I spoke with or worked with in obtaining information, test driv for purchasing a Toyota certified used vehicle. Every person at Wappingers Falls whom I spoke with or worked with in obtaining information, test driving and ultimately purchasing the perfect used Highlander for me, was respectful, friendly, courteous, positive and upfront. I always felt like I could trust what was said and explained to me. I never felt pushed into a deal I didn't want or a sale that wasn't for me. Not all dealerships I've worked with have made me feel this way. In fact, I would say it's a rare find. More