DCH Tustin Acura
Tustin, CA
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My experience at Tustin Acura was like nothing I've had before. They were extremely patient with my inability to choose between the RDX and MDX. They treated me with respect, answered all my questions, and before. They were extremely patient with my inability to choose between the RDX and MDX. They treated me with respect, answered all my questions, and gave me an incredible deal, without any pressure, arm-twisting or any other normal "car dealer" tactic. I really appreciate how they gave me room to experience and decide on the vehicle of my choice. They were close enough to help when I needed them, but never hovered over me, or made me feel uncomfortable. The financing was simple and met my expectations, with no pressure to buy any add-on accessories or warranties. At time of delivery, they explained everything about my new car and answered all my questions. They even helped me set up all the "personal settings". I will highly recommend this dealership to anyone needing a new car. I think they would have even ordered me pizza had I asked! More
I leased my TL from these folks and it was a great experience. Every time I have come in they have been very good. I leased other Acuras from another dealership but Tustin Acura won my business t experience. Every time I have come in they have been very good. I leased other Acuras from another dealership but Tustin Acura won my business through their excellence. So I started using them for service and I have had nothing but excellent service. The car is available before the estimate, the costs are low, I can use my laptop with the high speed internet. It is nice to see folks who beleive in quality service. I totally recommend them without qualification. More
Watch out for sub par installations on any accessories especially the aftermarket DVDs. we have had nothing but problems from the get go, and to top it off we live a few hours from them, so every time the especially the aftermarket DVDs. we have had nothing but problems from the get go, and to top it off we live a few hours from them, so every time there is a issue we have to bring it back to them. We have not yet even got to enjoy the $2500.00 (choke) spent on sub par product installed which is infuriating. They fixed it once and now back again for round three. Get DVDS from someone else and do thourough research before you pick a product. Gavin T More
My 2002 Acura TL-Type S now has 120,000 miles. Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and se Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and see if the transmission is still under warranty." Freddy also gave me a car drive. Picked up my TL on Monday. Transmission was...Free!, Loan car...Free!,Wash Job...Free! Wow!! all for Free, Now That's "Quality Service" I will Be Back Thank you, Lynn in Huntington Beach, CA. More
Kalolo made this the smoothest, easiest, most friendly & hassle-free car-buying experience my husband & I have ever had. Kalolo was very accommodating & caring. We will be customers for life! Ask for Kalol hassle-free car-buying experience my husband & I have ever had. Kalolo was very accommodating & caring. We will be customers for life! Ask for Kalolo and you will be completely taken care of! I strongly recommend DCH Tustin Acura, and Kalolo Toafa to any interseted in buying a quality Acura! More
Dealer and staff went above and beyond to put my purchase together in a way that met my needs. No other dealer gave me the level of attention or quality of service that I received from DCH Tustin Acura. I hi together in a way that met my needs. No other dealer gave me the level of attention or quality of service that I received from DCH Tustin Acura. I highly recommend this dealership and their staff. This is the 3rd of 4 Acura Vehicles I have bought from DCH Tustin Acura -- the first Acura was purchased in another city. I keep going back to them because they offer a great product coupled with a fantastic service department and a friendly helpful staff. More
My experience at Tustin Acura has been great for the 7 years they have been servicing my car. Freddie is my service advisor, and he is fantastic. Professional, honest, and thorough. I cannot say enough go years they have been servicing my car. Freddie is my service advisor, and he is fantastic. Professional, honest, and thorough. I cannot say enough good things about him, and the quality of DCH Tustin Acura. More
I needed a new car and after dealing with Wolos, Miguel and Kathie-Lee I won't be shopping any place else. They treated me like family, gave me an excellent price, and make the entire buying process so so and Kathie-Lee I won't be shopping any place else. They treated me like family, gave me an excellent price, and make the entire buying process so so smooth. I highly recommend them to friends and family. This is what the car buying experience should be like....Competitors take notes!!! More
I knew this dealership was different from the rest as soon as I called in to set up an appointment. Unlike other dealerships they actually answer their phones and didn't leave me on hold forever. They we soon as I called in to set up an appointment. Unlike other dealerships they actually answer their phones and didn't leave me on hold forever. They were up front and honest with what needed to be done on my 2008 TL. I wasn't sure what to expect when I had gone in. I was nervous about being duped into doing things I didn't really need. Not only were the service advisors nice but so was the receptionist and the cashiers. I liked the coffee and they fact that I had a choice in having tea if I preferred. They did a great job answering questions and explaining everything to me I will be back for my next service. More
MY SALES CONSULTANT, TOM PITCHFORD, WAS VERY HELPFUL EXPLAINING MY ACURA'S FEATURES TO ME HE MADE SURE I KNEW THE MY NEW ACURA TL BEFORE I LEFT AND EVEN OFFERED FOR ME TO COME BACK IN IF I NEEDED IT. TH EXPLAINING MY ACURA'S FEATURES TO ME HE MADE SURE I KNEW THE MY NEW ACURA TL BEFORE I LEFT AND EVEN OFFERED FOR ME TO COME BACK IN IF I NEEDED IT. THE FINANCE MANAGER WAS VERY THOROUGH ALSO EXPLAINING WHAT I WAS PAYING, AND MY BANKING OPTIONS, CLEARLY GOING OVER THE FORMS AND WARRANTY OPTIONS TO ME IN A WAY "I" UNDERSTOOD WAS REALLY APPRECIATED. MY EXPERIENCE SHOPPING AND PURCHASING MY ACURA AT DCH TUSTIN ACURA WAS VERY PLEASANT AND I LOOK FORWARD TO RETURNING TO DCH SERVICES ON MY ACURA AS NEEDED, THANK YOU SO MUCH! More