DCH Tustin Acura

IN ALL MY YEARS OF OWNING CARS, GOING BACK TO A DEALERSHIP FOR SERVICE WAS A CHORE AND I HATED IT. NOT WITH DCH TUSTIN ACURA AND ESPECIALLY MATT STORM. NOW I LOVE TO BRING MY CAR IN FOR SERVICE. SU DEALERSHIP FOR SERVICE WAS A CHORE AND I HATED IT. NOT WITH DCH TUSTIN ACURA AND ESPECIALLY MATT STORM. NOW I LOVE TO BRING MY CAR IN FOR SERVICE. SUCH A FRIENDLY ENVIRONMENT AND A GREAT WORK STATION IF YOU HAVE A LAP TOP OR IPAD. ALWAYS HONEST AND UP FRONT WHICH IS WHAT I APPRECIATE THE MOST. I WILL ALWAYS BRING MY CAR BACK TO THEM FOR ANY SERVICE IT NEEDS. More

DCH Tustin Acura is truly a great dealership. If your are considering purchasing an Acura (and you should; it is a quality brand), you will not go wrong to purchase and have your vehicle serviced at the deal considering purchasing an Acura (and you should; it is a quality brand), you will not go wrong to purchase and have your vehicle serviced at the dealership. The service department is excellent! Matt Storm and Kyle Herron are extremely helpful. Matt's knowledge of the brand is extensive and that makes for good, comprehensive care of my vehicle. Robert, the mechanic, takes special care and does detailed work, always identifying any areas of concern. With over 202,000 miles on my MDX, I look forward to my 300,000 mile mark ... and I am confident that with the partnership of DCH Tustin Acura Service department I will make it with ease. Bobbie T. More

As always, I trust DCH Tustin for the service of my Acura. Kyle is always very helpful and great at letting me know what service was done to my car. I highly recommend DCH Tustin. Acura. Kyle is always very helpful and great at letting me know what service was done to my car. I highly recommend DCH Tustin. More

I WAS REFERRED TO STEVE BY A FORMER EMPLOYEE, WHO WORKS I WAS REFERRED TO STEVE BY A FORMER EMPLOYEE, WHO WORKS FOR HONDA NOW. I WAS LOOKING FOR A SPECIAL COLOR IN THE TSX THAT I SAW AT ANOTHER DEALER. I WAS REFERRED TO STEVE BY A FORMER EMPLOYEE, WHO WORKS FOR HONDA NOW. I WAS LOOKING FOR A SPECIAL COLOR IN THE TSX THAT I SAW AT ANOTHER DEALER. STEVE STATED THE 2013 WAS NOT AVA. YET, BUT OFFERED A 2012 THAT WAS USED AS A SERVICE CAR. TONY SHOWED ME THE CAR AND I LIKED THE COLOR, ALTHO IT HAD 9,000+ MILES, I AM NOT SURE THE PRICE THAT WAS OFFERED WAS ABSOLUTELY FAIR. THE GUARANTEE AND SERVICE THAT WAS OFFERED WAS GREAT. WHEN I CAME TO PICK UP THE CAR TONY SHOWED ME HOW TO WORK EVERYTHING,BUT I DON'T REMEMBER EVERYTHING. I REFER TO THE BOOKLET. HE WAS VERY NICE AND PATIENT. WENERVER I DROP BY, STEVE COMES RIGHT OUT TO HELP ME. MY SON HAS AN ACURA, THAT BELONGED TO MY COUSIN. I WILL TELL HIM TO BRING HIS CAR IN FOR SERVICE AS HE WORKS NEARBY. THANK YOU VERY MUCH. MIOKO OKUDA More

Once again Kyle went above and beyond. Even under the not so pleasant visits, he makes it enjoyable. Thank you once again! See you soon. so pleasant visits, he makes it enjoyable. Thank you once again! See you soon. More

Brought in my car for scheduled maintenance. The service rep was professional, fixed my door rubber seals, and delivered the car 30 min before promised time. Another outstanding service experience from Tus rep was professional, fixed my door rubber seals, and delivered the car 30 min before promised time. Another outstanding service experience from Tustin Acura! Glad to be one of their customers for the past 10 years. More

We have been taking our 12 year old Acura to this dealer for the past 10 years. Initially, we brought the car to them because of convience as we lived in Tustin but now we live 15 miles away in Mission Vie for the past 10 years. Initially, we brought the car to them because of convience as we lived in Tustin but now we live 15 miles away in Mission Viejo. Over the years we have developed a trust in this dealer. They don't try to push you into work that is not needed and when a problem or recommended service item is discovered, they give an assessment of the urgency of having the repair or service done allowing the customer to make a more informed decision as to when to schedule the repair or service. DCH Tustin Acura is a company of integrity; something, it seems, you don't find too often these days. More

The service department is there for just that; complete service. The Techs are friendly and never try to sell anything. Also, they help eachother so the customer does not have to wait for an answer to a qu service. The Techs are friendly and never try to sell anything. Also, they help eachother so the customer does not have to wait for an answer to a questions. The waiting room is inviting, comfortable and a quiet place to get work done. The car gets done when your told it will be done. Everyone involved in the process makes it as pleasant as they can. There is great communication between the service department and the customer, so there are no surprises. Also, there is great follow up after the car is returned to the customer if you have any questions even th e next day. Youwhoel serice history is quickly available on their data base. All in all it makes taking your car in and waiting to get your car back serviced and washed an efficient, professional and rewarding morning. More

Omar was excellent. Gregg the finance manager was fantastic as well . over all I'm going to recommend this dealer to everyone. The experience was fantastic and will be coming back : ). fantastic as well . over all I'm going to recommend this dealer to everyone. The experience was fantastic and will be coming back : ). More

I have come to expect the same service every time I visit DCH - Tustin for routine maintenance of my Acura. That same service is what keeps me returning, as I bought my car at another dealership. The servic DCH - Tustin for routine maintenance of my Acura. That same service is what keeps me returning, as I bought my car at another dealership. The service that I refer to is always professional and interested in my concerns about my vehicle. Your employees have a way of making me feel special for the short time that I am in your facility. Kyle Herron lives and offered me that same type of attention on my recent visit. No one looks forward to spending money on their car, maintenance or otherwise, but somehow your dealership makes it a good experience. I also love the car wash and chocolate bar. Keep up the excellent customer service and if I decide to buy another Acura, I would definitely choose you. Until next time, Nancy Ingram A Very Satisfied Customer More