DCH Tustin Acura

DCH Tustin Acura is the only place that I have had my 2005 RL serviced since I purchased it. They also straightened out an issue with my wife's RL that another dealer had fumbled pretty badly. I can sc 2005 RL serviced since I purchased it. They also straightened out an issue with my wife's RL that another dealer had fumbled pretty badly. I can schedule service appointments either online or by phone. There is wireless and a nice waiting room so I can work if I need to wait with the car. George Rodriguez is now back and I am pleased. He always takes the extra step and lets me know what and why work is performed, results of any scheduled inspections and also makes sure that any safety recalls are performed. In general, the feeling I get in dealing with George is that he genuinely cares about me as a customer and that my car will be well cared for. More

I took my 2007 Acura TL to Tustin Acura because of a battery problem I had been having for a couple of years. If I let the car sit for more than a couple of days, the battery would die. I had already re battery problem I had been having for a couple of years. If I let the car sit for more than a couple of days, the battery would die. I had already replaced a faulty hands-free module a few months previously--but I was still having the same battery problem. Tustin Acura's diagnostic test revealed an intermittent problem that seemed to be related to the radio--which was going to cost $600 to fix. I had a conversation with Eric LiFoSjoe, the service manager, telling him I was reluctant to pay for the radio repair unless he could guarantee that it would fix the problem. He patiently explained that he couldn't really guarantee that--but he asked if he could keep the car a couple more days so they could investigate more thoroughly. I already had one of their loaner cars--so it wasn't a huge inconvenience--so I said fine. To cut a long story short, they did more investigation and determined that the problem was actually still the hands-free module--so they replaced it, free of charge. During this entire week-long process, Eric called me every day, keeping me in the loop. And while they had the car, I asked them to check the front brakes because I'd been having a bit of judder when braking at high speeds. They adjusted the brakes--did not try to talk me into buying new brakes--and didn't even charge me. In short, they were diligent, honest, friendly and competent throughout the process--and their primary motivation seemed to be making sure my care was safe to drive--and making sure I was inconvenienced as little as possible. That level of service is rare anywhere these days--but especially at a car dealer. More

I always be happy with the service. Always call Kyle before I come and he always take care of us and if the care will take long time he gets me a loner. before I come and he always take care of us and if the care will take long time he gets me a loner. More

I worked with Tony and Miguel. Miguel was so helpful and made it easier for us to choose the car. without him i would not have bought the car. thank you Miguel. tony was also very helpful with showing us th made it easier for us to choose the car. without him i would not have bought the car. thank you Miguel. tony was also very helpful with showing us the car and all the options that came with it. More

GREAT SERVICE I would reccomend this dealer to everyone. Thanks Matt :) I love my Acura and the service I receive with it. I will be an Acura owner for life. Thanks Matt :) I love my Acura and the service I receive with it. I will be an Acura owner for life. More

For a minor service plus air and cabin filter, Tustin Acura took only about one and half hours (even with car wash). For someone with a busy schedule, that's something I'd really appreciate. Acura took only about one and half hours (even with car wash). For someone with a busy schedule, that's something I'd really appreciate. More

I came in with a short list of issues including an unexplained bang I was experiencing during sharp turns, a sticky gas pedal and a clogged windshield washer. I got a front brake job that was due at a unexplained bang I was experiencing during sharp turns, a sticky gas pedal and a clogged windshield washer. I got a front brake job that was due at a reasonable price and the mechanics figured out what the bang was (bent muffler) as well as a nuisance sticky gas petal (dirty throttle module). They gave me some advice on how to deal with the muffler (had a muffler shop heat it up and bend it back in place - only cost me 20 bucks) and fixed the sticky gas pedal and windshield washer for a nominal fee. On the way out Matt noticed the lid on my center compartment was lose and fixed it for me as we'll. Excellent customer service! More

Richard greeted me as soon as I came in. Paper work was done right away. He was very polite, Promptly called me to update the status of my car. Everything went very well. No hard sell for unnecessary repai done right away. He was very polite, Promptly called me to update the status of my car. Everything went very well. No hard sell for unnecessary repairs. More