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DCH Tustin Acura
Tustin, CA
410 Reviews
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Showing 410 reviews
June 23, 2013
I got the serious problems with my Acura 2007 TL - S TYPE transmission on Monday June 10th 2013 .On Tuesday June 11th , I brought mycar to Tustin Acura ; and Mr. Kyle Herron the Service Consultant was there transmission on Monday June 10th 2013 .On Tuesday June 11th , I brought mycar to Tustin Acura ; and Mr. Kyle Herron the Service Consultant was there greeting me . After receiving the car, test driving with the technician,and having the initial inspections , Kyle discussed with me what the problems were. He discussed about the cost of fixing transmission and help ; this really surprised me ! I had having services on South Coast Acura on many minor things , but left with unsatisfaction due to unnecessary repairs and the expenses were up to my nose ! If this time I brought my car to SCA for transmission fixing , the cost would be up to the sky ; I guessed the cost to fix tranmission at SCA would be at least 4 K ! At Tustin Acura Kyle suggested the price for roughly 1250 .00 for fixing the transmission plus preventive maintenance on parts related to transmission and engine including wheel alignment ! Due to the complexity of the repair , I got to leave my TL at Tustin Acura for more than a week ; I got a nice loaner car TSX with simple paperwork to drive instead of renting a car from dealer . Every few days Kyle contacted me and discussed about the progress ;on Friday June 21st 2013 I got my TL back just right on the nice weekend ride ! Needless to say I'm as happy as a clam ! I would like to recommend Tustin Acura Service especially with the Service Consultant Mr. Kyle Herron and the technicians there in term of quality , friendliness, cost , etc... I really appreciate this service from Tustin Acura . More
by HENRYVU
Employees Worked With
Kyle Herron
June 19, 2013
I purchased a preowned/precertisfied 2009 Acura TSX, less than a year old w/5,600 miles. I also purchased the 7yr/100,000 mile bumper2bumper extended warranty. I'm Very Satisfied, they have Excellent Surv than a year old w/5,600 miles. I also purchased the 7yr/100,000 mile bumper2bumper extended warranty. I'm Very Satisfied, they have Excellent Survice!!! More
by 007theone
Employees Worked With
Richard Neilson
June 15, 2013
I have taken my car to DCH Tustin Acura since it was new. For routine servce, I wait in the customer waiting area until the sevice is done. One two occasions when the work was to take longer than I could re For routine servce, I wait in the customer waiting area until the sevice is done. One two occasions when the work was to take longer than I could reasonably wait for it, the dealer offered to loan me a car for the day. This was appreciated but not expected. Other serve departments had used in the past only offered to call for me to arrange a rental car. Work has always been completed accurately with my car washed and ready often ealier than originall promised. The service managers are always careful to fully explain the work that is to done and the expected cost. I have never been surprised to find the final amount higher than expected. The staff is friendly, the facilities clean and inviting. There is free coffee, a comfortable waiting area with WIFI if I need it. I find DCH Tusting Accura service so professional, that I can't inagine taking my car for service any where else. More
by parrdon
Employees Worked With
Richard Neilson
June 13, 2013
A dealer with a cheaper and reliable services. I always drive 20 mins to get my car done. There is a dealer where I live but I drive to DCH Tustin Acura for my cars' need. drive 20 mins to get my car done. There is a dealer where I live but I drive to DCH Tustin Acura for my cars' need. More
by Sam120961
Employees Worked With
Matt
May 21, 2013
Their service department personnel are super friendly and they do a good job trying to keep costs down for you too. Their service is excellent, of course, too! they do a good job trying to keep costs down for you too. Their service is excellent, of course, too! More
by Tedherzog
Employees Worked With
Kyle Herron, Kyle Herron
May 21, 2013
Kyle Herron was my Service Advisor at my recent visit. Kyle is my reason for switching from Weir Canyon Acura to DHS Tustin Acura. I had called Wier Canyon Acura for 3 days straight(!!) just to inquire o Kyle is my reason for switching from Weir Canyon Acura to DHS Tustin Acura. I had called Wier Canyon Acura for 3 days straight(!!) just to inquire on a few things regarding my Acura. I was on hold forever each and every time I called their service department. I even timed one of my calls, and ended up hanging up after 7 minutes on hold. I immediately called DHS Tustin Acura. Kyle answered my service call and from the get go was pleasant and informative. I made my appointment with him and took my Acura MDX in. He is very knowledgeable, patient, thorough. I was very impressed with his knowledge and efforts. I have only gone to DHS twice for servicing. I will now ONLY go to DHS for all of my servicing needs (and ,most likely for my next Acura). This is due to the impeccable service provided by Kyle Herron. He is the type of Service Advisor one hopes to deal with when taking their car in...or just calling for answers to questions regarding their Acura. Kudos to Kyle. More
by lewdealer
Employees Worked With
Kyle Herron
May 20, 2013
All work done well. Full Detail job was exceptional; car looks showroom new. Service advisor worked to reduce cost where possible. All personnel communicated well. Scheduling was as promised. looks showroom new. Service advisor worked to reduce cost where possible. All personnel communicated well. Scheduling was as promised. More
by dauschr
Employees Worked With
Matt Storm
May 16, 2013
This is the best dealership for sales and service I have ever experienced. The staff is always attentive to the customers needs. My vehicle is taken in at my appointment time, and returned to me ahead of ever experienced. The staff is always attentive to the customers needs. My vehicle is taken in at my appointment time, and returned to me ahead of schedule. They make the service or purchase experience wonderful. More
by Mudgekiwis
Employees Worked With
Kyle Herron
May 09, 2013
I purchased and have had my 2005 Acura serviced at this dealership. The personnel are always courteous and helpful and the service is always done on time and within estimate. I would recommend this dealer dealership. The personnel are always courteous and helpful and the service is always done on time and within estimate. I would recommend this dealer if you are looking for a new, or certified pre-owned Acura. More
by rad6346
Employees Worked With
Richard
May 03, 2013
Matt and Kyle and Freddy are always so very helpful and friendly. I have been taking my MDX to DCH Tustin Acura for service for over 8 years. I have come to trust them to take care of my car. They are a friendly. I have been taking my MDX to DCH Tustin Acura for service for over 8 years. I have come to trust them to take care of my car. They are always fair and honest and helpful. The experience has been so good that I am considering buying another Acura because of their service department. More
by AlisonMPF
Employees Worked With
Matt
