DCH Tustin Acura

I always have a great experience with this dealership especially with their Service Manager Eric LiFoSjoe. He's very accommodating when I asked if he can set me up an appointment with a loaner because of especially with their Service Manager Eric LiFoSjoe. He's very accommodating when I asked if he can set me up an appointment with a loaner because of some intermittent scraping and squeaking noiseon our MDX when driving. When I arrived in the dealership..He always greets me with his soft-spoken voice." How Are you?" I'd rather drive to DCH Tustin Acura to have MDX service than going to Santa Monica Acura (1 mile from my place) The MDX was with them for days. It's kind of frustrating because they were not able to replicate the noise issues. I went DCH TUSTIN ACURA few days later so that I can drove the MDX with the technician Raymond (a very friendly Asian Guy) but we were also not able to replicate the issue. I also asked about my OEM battery because it's already 5 years old. I asked for the price for the battery. DCH Tustin Acura OEM battery price is less than $50 compared to the price of Acura of Santa Monica. They checked the battery free of charge and Eric told me that my battery was fine and it passed the battery test. He told me no need to buy a new battery.This is one thing I liked with DCH Tustin Acura Service Department. their Service Manager Eric Lifosjoe, is very honest...he won't sell or insist any services that I don't need. So, I decided to drove the MDX back home...Tadaaa! i was able to replicate the noises while driving home.:( I called Eric..I informed him that I was able to replicate the noises and told him I'll just bring it back next time. He said just call him anytime. Thank you very much Eric! More

Wonderful experience! Fantastic customer service and guidance through the whole process of receiving my vehicle! Very helpful and would recommend that any of my family or friends go to DCH Tustin Acura. guidance through the whole process of receiving my vehicle! Very helpful and would recommend that any of my family or friends go to DCH Tustin Acura. Thank you! More

I would start out by echoing most of the comments that are already posted. They very much mirror the experience that I have had for the last 12+ years since purchasing my first Acura MDX. The staff has be are already posted. They very much mirror the experience that I have had for the last 12+ years since purchasing my first Acura MDX. The staff has been simply exceptional in all regards. They are competent and friendly and go out of their way to see that you are well taken care of. They simply set the standard for excellent service in all regards. I have never been disappointed in any of my experiences with Tustin Acura. I only wish that my other retail service experiences were of the quality and caliber of Tustin Acura. More

Everything was good, even the price for a quality car surprised me. I just stopped in the dealership to check on prices and I found the car to suit both my taste and pocketbook. I left with a 2013 TL surprised me. I just stopped in the dealership to check on prices and I found the car to suit both my taste and pocketbook. I left with a 2013 TL More

DCH Tustin Acura is the only place that I have had my 2005 RL serviced since I purchased it. They also straightened out an issue with my wife's RL that another dealer had fumbled pretty badly. I can sc 2005 RL serviced since I purchased it. They also straightened out an issue with my wife's RL that another dealer had fumbled pretty badly. I can schedule service appointments either online or by phone. There is wireless and a nice waiting room so I can work if I need to wait with the car. George Rodriguez is now back and I am pleased. He always takes the extra step and lets me know what and why work is performed, results of any scheduled inspections and also makes sure that any safety recalls are performed. In general, the feeling I get in dealing with George is that he genuinely cares about me as a customer and that my car will be well cared for. More

I took my 2007 Acura TL to Tustin Acura because of a battery problem I had been having for a couple of years. If I let the car sit for more than a couple of days, the battery would die. I had already re battery problem I had been having for a couple of years. If I let the car sit for more than a couple of days, the battery would die. I had already replaced a faulty hands-free module a few months previously--but I was still having the same battery problem. Tustin Acura's diagnostic test revealed an intermittent problem that seemed to be related to the radio--which was going to cost $600 to fix. I had a conversation with Eric LiFoSjoe, the service manager, telling him I was reluctant to pay for the radio repair unless he could guarantee that it would fix the problem. He patiently explained that he couldn't really guarantee that--but he asked if he could keep the car a couple more days so they could investigate more thoroughly. I already had one of their loaner cars--so it wasn't a huge inconvenience--so I said fine. To cut a long story short, they did more investigation and determined that the problem was actually still the hands-free module--so they replaced it, free of charge. During this entire week-long process, Eric called me every day, keeping me in the loop. And while they had the car, I asked them to check the front brakes because I'd been having a bit of judder when braking at high speeds. They adjusted the brakes--did not try to talk me into buying new brakes--and didn't even charge me. In short, they were diligent, honest, friendly and competent throughout the process--and their primary motivation seemed to be making sure my care was safe to drive--and making sure I was inconvenienced as little as possible. That level of service is rare anywhere these days--but especially at a car dealer. More

I always be happy with the service. Always call Kyle before I come and he always take care of us and if the care will take long time he gets me a loner. before I come and he always take care of us and if the care will take long time he gets me a loner. More

I worked with Tony and Miguel. Miguel was so helpful and made it easier for us to choose the car. without him i would not have bought the car. thank you Miguel. tony was also very helpful with showing us th made it easier for us to choose the car. without him i would not have bought the car. thank you Miguel. tony was also very helpful with showing us the car and all the options that came with it. More