Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DCH Tustin Acura
Tustin, CA
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 433 reviews
December 17, 2013
I have my MDX2008 serviced on12/13/13.great experience with Matt, it feel like he was waiting for me even though i reached earlier, he greeted me by calling my name.it really does matter.it feel s like he with Matt, it feel like he was waiting for me even though i reached earlier, he greeted me by calling my name.it really does matter.it feel s like he knows me personally.whole service was done before time.great experience.Thankyou for great service. More
by khalidj2008
Employees Worked With
matt
December 09, 2013
Kyle Herron is incredible. He is extremely knowledgeable and helpful, but beyond that, he is kind, caring, trusting, diligent, honest, and pro-active. We recommend him to all our friends and family. He unde and helpful, but beyond that, he is kind, caring, trusting, diligent, honest, and pro-active. We recommend him to all our friends and family. He understands budgets and makes us feel comfortable, and that is key. More
by ericd83
Employees Worked With
Kyle Herron
December 03, 2013
Salesman Patrick Brizuela was very helpful and friendly. I felt comfortable dealing with him. I highly recommend this dealership over other Acura dealership. My family loves our MDX. I felt comfortable dealing with him. I highly recommend this dealership over other Acura dealership. My family loves our MDX. More
by lientim
Employees Worked With
Patrick Brizuela
December 02, 2013
Excellent customer service. Friendly service rep. Our vehicle had some unexpected issues come up while getting a routine oil service. The service rep. Called us and informed us of the areas that required vehicle had some unexpected issues come up while getting a routine oil service. The service rep. Called us and informed us of the areas that required attention. Luckily, the work that needed to be done was covered under the warranty. Work was completed before the expected time. More
by AwesomeBlossom
Employees Worked With
Richard Neilson
November 15, 2013
Been with them since 2006 remarkable service very reasonable prices awesome people highly recommended I even take my Infinity to them for service and any fixes, my family cars are also taken care by reasonable prices awesome people highly recommended I even take my Infinity to them for service and any fixes, my family cars are also taken care by DCH. More
by atifg101
Employees Worked With
Richard, Eric Li Fo Sjoe, Kyle Herron
November 12, 2013
I came in to DCH for a routine maintenance during the weekend, yes the busiest time of the week, and with no appointment scheduled (foolish me). Richard accommodated me into the already booked schedule a weekend, yes the busiest time of the week, and with no appointment scheduled (foolish me). Richard accommodated me into the already booked schedule and even provided me a loaner car. I am very thankful for the great and friendly service. This dealership is awesome! More
by untitleddocument
Employees Worked With
Richard Neilson
November 12, 2013
Needed to replace a battery that had failed but would have had to pay around $200 to tow the car to Tustin. They let me get the new battery (still under warranty - prorated) so I could get it put in at have had to pay around $200 to tow the car to Tustin. They let me get the new battery (still under warranty - prorated) so I could get it put in at a local place. The starter had also failed and that has also been replaced. Both Matt and Eric were very flexible and accommodating. More
by ascasuba
Employees Worked With
Matt, Eric Li Fo Sjoe
October 14, 2013
Being a single car family, it is imperative that our 2006 MDX is always in top working condition. During a short commute home last week, my battery light illuminated. Upon reviewing the owner's manual, I MDX is always in top working condition. During a short commute home last week, my battery light illuminated. Upon reviewing the owner's manual, I learned that it was probably the charging system (alternator). I called DCH and expressed my concerns about the car dying during my commute home with my wife and 5 year old son. They told me to bring it in right away and they could work on it first thing the next morning. I ended up having the car towed to ensure it would not break down on the way to DCH. Upon arrival, Kyle was great. He took car of me, pointed the AAA tow truck driver where to drop off the car, and got me out the door in about 10 minutes. The best part, was that he gave me a loaner car. I picked up the car the next day, as promised. I couldn't have had a better experience. Not that I am looking forward to the next time an issue with our car comes up, but be assured, I will be taking it to DCH. Thanks again Kyle! You were a live saver! More
by robsross
Employees Worked With
Kyle Herron
October 10, 2013
It provided Great service. The waiting area has free bottle water and fruits. I received the notice right away when service was done. Love the free vacuum of the front carpet. bottle water and fruits. I received the notice right away when service was done. Love the free vacuum of the front carpet. More
by Cxue
Employees Worked With
Matt Storm, Abdul Omar
