DCH Tustin Acura

Excellent customer service. Friendly service rep. Our vehicle had some unexpected issues come up while getting a routine oil service. The service rep. Called us and informed us of the areas that required vehicle had some unexpected issues come up while getting a routine oil service. The service rep. Called us and informed us of the areas that required attention. Luckily, the work that needed to be done was covered under the warranty. Work was completed before the expected time. More

Needed to replace a battery that had failed but would have had to pay around $200 to tow the car to Tustin. They let me get the new battery (still under warranty - prorated) so I could get it put in at have had to pay around $200 to tow the car to Tustin. They let me get the new battery (still under warranty - prorated) so I could get it put in at a local place. The starter had also failed and that has also been replaced. Both Matt and Eric were very flexible and accommodating. More

Being a single car family, it is imperative that our 2006 MDX is always in top working condition. During a short commute home last week, my battery light illuminated. Upon reviewing the owner's manual, I MDX is always in top working condition. During a short commute home last week, my battery light illuminated. Upon reviewing the owner's manual, I learned that it was probably the charging system (alternator). I called DCH and expressed my concerns about the car dying during my commute home with my wife and 5 year old son. They told me to bring it in right away and they could work on it first thing the next morning. I ended up having the car towed to ensure it would not break down on the way to DCH. Upon arrival, Kyle was great. He took car of me, pointed the AAA tow truck driver where to drop off the car, and got me out the door in about 10 minutes. The best part, was that he gave me a loaner car. I picked up the car the next day, as promised. I couldn't have had a better experience. Not that I am looking forward to the next time an issue with our car comes up, but be assured, I will be taking it to DCH. Thanks again Kyle! You were a live saver! More

I always have a great experience with this dealership especially with their Service Manager Eric LiFoSjoe. He's very accommodating when I asked if he can set me up an appointment with a loaner because of especially with their Service Manager Eric LiFoSjoe. He's very accommodating when I asked if he can set me up an appointment with a loaner because of some intermittent scraping and squeaking noiseon our MDX when driving. When I arrived in the dealership..He always greets me with his soft-spoken voice." How Are you?" I'd rather drive to DCH Tustin Acura to have MDX service than going to Santa Monica Acura (1 mile from my place) The MDX was with them for days. It's kind of frustrating because they were not able to replicate the noise issues. I went DCH TUSTIN ACURA few days later so that I can drove the MDX with the technician Raymond (a very friendly Asian Guy) but we were also not able to replicate the issue. I also asked about my OEM battery because it's already 5 years old. I asked for the price for the battery. DCH Tustin Acura OEM battery price is less than $50 compared to the price of Acura of Santa Monica. They checked the battery free of charge and Eric told me that my battery was fine and it passed the battery test. He told me no need to buy a new battery.This is one thing I liked with DCH Tustin Acura Service Department. their Service Manager Eric Lifosjoe, is very honest...he won't sell or insist any services that I don't need. So, I decided to drove the MDX back home...Tadaaa! i was able to replicate the noises while driving home.:( I called Eric..I informed him that I was able to replicate the noises and told him I'll just bring it back next time. He said just call him anytime. Thank you very much Eric! More

Wonderful experience! Fantastic customer service and guidance through the whole process of receiving my vehicle! Very helpful and would recommend that any of my family or friends go to DCH Tustin Acura. guidance through the whole process of receiving my vehicle! Very helpful and would recommend that any of my family or friends go to DCH Tustin Acura. Thank you! More