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DCH Tustin Acura
Tustin, CA
411 Reviews
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Showing 411 reviews
October 31, 2014
BEST PRICES, EXCELENT SERVICES FROM SALES, FINANCE & SERVICE This review is pertaining to my experiences from car buying to car services from Oct. 2013 up to Oct. 2014. I bought my 2014 RLX with advance package This review is pertaining to my experiences from car buying to car services from Oct. 2013 up to Oct. 2014. I bought my 2014 RLX with advance package from Sarun in Oct. 2013. that was the best car buying experience by far. Sarun is really patient and considerate. answered all of my questions and gave me the best price with the option I want, even found the car with the color I specified and delivered within a week, at no extra charges. Trust me when I said best deal I meant it, before I bought RLX, I made inquiries to all Acura dealers from Sand Diego county to Los Angeles County. I must also mention Steve the general manager and Steve at Finance are wonderful and flexible too, you can feel DCH Tustin really want to work with customers and is willing to do whatever they can to close the deal. After my RLX purchase, I also started to have my car service at DCH, they took care of my 2013 RDX as well as 2014 RLX, everyone I meet at service dept. was always friendly and ready to help. BIG THANK YOU to Kyle, Matt, George and Richard N.. I always told my friends to go to DCH Tustin Acura if they want to buy good cars with best deals and extraordinary service. Best regards, Angela Chern More
by angelachern
Employees Worked With
Steve Shirk, Kyle Herron, Steve Hahn, Sarun Pho, Matt Storm, George Rodriguez, Richard Neilson
September 21, 2014
MDX Service I had my 2005 MDX in for a major service, timing belt, water pump, 2 door actuators replaced and over all review of my SUV. George explained what I ne I had my 2005 MDX in for a major service, timing belt, water pump, 2 door actuators replaced and over all review of my SUV. George explained what I needed and any other concerns that I needed to know. The price was very fair for all the work needed. He gave me a loaner car as well. My MDX is running great with no issues. I want to thank George again for his attention to detail, having the car completed on time. George is the best and thats why I keep coming back to the Tustin Acura Service Department over the years for all my service work. Randy & Deborah Clow More
by rclow123
Employees Worked With
George Rodriguez
August 28, 2014
Keep up the good job Had great experience buying my car from DCH Tustin Acura. Sarun Pho introduced me to another sales person and it was a pleasure to work with him. Had great experience buying my car from DCH Tustin Acura. Sarun Pho introduced me to another sales person and it was a pleasure to work with him. More
by ghassem2005
Employees Worked With
Sarun Pho
August 04, 2014
Worst Car Buying Experience Ever!! Sam Mcintyre took all of my credit information over the phone and told me that the car I wanted was reserved for me in the back. He then told me to co Sam Mcintyre took all of my credit information over the phone and told me that the car I wanted was reserved for me in the back. He then told me to come into the dealership at 8:00 pm to finalize the sale. I drove over 1 1/2 hours from San Diego and arrived at the dealership almost an hour early. I was so excited to finally get my new car! When I got there I was told that the car had been sold to another customer. In fact, the other customer was sitting at a table filling out the paperwork when I arrived. They had purposely sold the car to another buyer thinking that they could sell me the same make/model but in a different color. What a win for them - 2 sales instead of 1! Sam lied and tried to blame everyone else for the issue. The sales manager was even worse. He showed no sense of integrity or professionalism. The only thing they did do well was reinforce the stereotype of car salesmen!! More
by bhougen
Employees Worked With
Alex Chung
July 23, 2014
Best experience buying a vehicle Absolutely best buying experience at a dealership. I've been to many Honda and Acura locations and this by far has the best service. Saron was very f Absolutely best buying experience at a dealership. I've been to many Honda and Acura locations and this by far has the best service. Saron was very friendly and helpful, even watched our daughters while we signed the paperwork. Steve explained everything very well and informed us of several options that no other dealer bothers even bring up (rebates and refunds etc) I only met them that one day, but almost felt like we were talking to friends. I purchase cars every 2-3 years, I will make it a priority to buy here again. More
by Gisidro
Employees Worked With
Saron, Steve Hahn, Sarun Pho
June 24, 2014
Won't give me a loaner car Called today to make an appointment for regular scheduled maintenance and I'm having trouble with a slow leak in one of my tires that they failed to f Called today to make an appointment for regular scheduled maintenance and I'm having trouble with a slow leak in one of my tires that they failed to fix last time I was in. I was told that they do not offer loaner cars for regular maintenance since it normally only takes an 1.5 hours. I said I didn't have an 1.5 hours to sit and wait for the car and that last time it took over 4 hours. I was told that was the dealership policy and there's nothing they can do to help me. Oh well, I used to think DCH Acura cared about its customers. More
by mjk9952
Employees Worked With
whoever answered the service line
May 25, 2014
Good experience at DCH Tustin Acura I came in late on Friday before starting a busy Memorial weekend after receiving a better price offer through email from Patrick Brizuela. I decided t I came in late on Friday before starting a busy Memorial weekend after receiving a better price offer through email from Patrick Brizuela. I decided to buy the MDX from him because instead of haggling on his original offer, Patrick came back with a better price in the email. His knowledge of the car also made my decision easier. Highly recommend for anybody who wants to buy an Acura in OC. More
by LocLe
Employees Worked With
Alex Chung, Steve Hahn
May 05, 2014
Outstanding Car Buying Experience I purchased my new Acura RDX from Ken Nguyen. He didn't pressure me, made me feel comfortable, and took the time to explain the all the fine points p I purchased my new Acura RDX from Ken Nguyen. He didn't pressure me, made me feel comfortable, and took the time to explain the all the fine points prior to my purchase. Ken demonstrated a high degree of knowledge and exceptional customer service in completing my transaction. The DCH Tustin staff was genuinely interested in providing the right vehicle, best price and most professional service. It's apparent that DCH Tustin has put together a great team that makes customers feel respected and valued. I had a great experience and I would highly recommend your dealership to my family and friends. Thanks again Ken Nguyen, Miguel Jimenez, Natalie, and Steve for the exceptional customer experience throughout the whole process! I love my new RDX!!! More
by 1BAM
Employees Worked With
Ken Nguyen, Miguel Jimenez, Natalie and Steve
April 27, 2014
New car I leased a new ILX from Ken Nguyen. I was recommended by a friend from my work and he did not disappoint. I had a great experience and I would send my I leased a new ILX from Ken Nguyen. I was recommended by a friend from my work and he did not disappoint. I had a great experience and I would send my friends and family there and will go back when I am in need of a new vehicle. Thanks Ken! More
by jvandyck313
Employees Worked With
Ken Nguyen
April 15, 2014
Great, smoot buying experience! Had a great experience with my new car lease. THey found the right vehicle, price was agreed on before coming to dealership, and the whole process was Had a great experience with my new car lease. THey found the right vehicle, price was agreed on before coming to dealership, and the whole process was completed in a a couple of hours! Knowledgeable sales staff too! More
by alokenath
Employees Worked With
Wolos Safi, Abdul Omar
