DCH Tustin Acura

Sleazy Bought a terrific used car from them about a month ago. Great car, but I think they ripped me off: (1) once you drive off the lot, getting them to ret Bought a terrific used car from them about a month ago. Great car, but I think they ripped me off: (1) once you drive off the lot, getting them to return your calls is difficult; (2) there were hidden undisclosed additional charges totaling a couple hundred dollars in the final paperwork - I had to find them and ask that they be removed, which they did with no explanation; and (3) I can never prove it, but I think they shredded the cashier's check I sent for full payment, so they could refer the loan to a local credit union and collect the incentive. More

Highly Knowledgeable, Professional and Caring George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care eithe George Rodriguez is an excellent service technician here at Tustin Acura. Always has taken care of my Acura RDX 2010 every time I bring my care either for a basic tune up or any service that may need replacement of components on the car. He knows the service history of my car and any parts that needs to be replaced letting me know how many miles I have. Calls me every time to inform me the cost of the service. I am very pleased that you have George working for Tustin Acura. And also I would like to acknowledge Ana Karina for being patient on giving me the ride either to my home or work. More

Great buying experience Ken made the process very easy no hassle pricing and it was a very good buying experience. I loved not having to go back and forth- I got their best o Ken made the process very easy no hassle pricing and it was a very good buying experience. I loved not having to go back and forth- I got their best offer immediately. When I arrived the car was waiting for me, just had paperwork. In and out in under 30 minutes, nothing but courtesy and professionalism from Ken and Robert Arreola. Definitely start here when looking for a new Acura! More

Excellent Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I Drove my old Audi right into the ground so it was time to suck it up and get a new car and deal with a monthly car payment. Abe made the experience I was dreading into a pleasant and memorable event. As a matter of fact, the entire staff was professional and courteous. Haven't serviced the car yet so I can't rate the service department at this time but I'm sure I'll have a glowing review to share in the future. More

So happy. This is the third Acura car we brought from Omar.we have been DCH Acura Tustin since 2010.The first time ,we met Omar until now . This is the third Acura car we brought from Omar.we have been DCH Acura Tustin since 2010.The first time ,we met Omar until now . More

Pleasant buying experience! I was in the market for a new or certified pre-owned MDX looking to purchase by the end of 2016. After making several inquiries at various dealership I was in the market for a new or certified pre-owned MDX looking to purchase by the end of 2016. After making several inquiries at various dealerships in Southern California, DCH Tustin Acura made me an offer I could not refuse. I worked with Ken Nguyen, the Internet Sales Manager, who was friendly, responsive, and straight-forward. I got top dollar for my trade-in and we negotiated the price of my CPO car over the phone. Ken emailed me a breakdown of the deal, including taxes, fees, and financing terms. My car-buying experience was worth driving over 50 miles each way in Southern California traffic. On the day of the purchase, there were no surprises or changes to the terms we agreed upon. Ken delivered as promised. Finance Manager, Robert Arreola helped me secure a loan with even better financing terms than previously quoted. After I drove the car home, I noticed a few scratches on the driver side door. I called Ken the next day and he helped me set up an appointment to touch-up the paint and buff out the scratches! This is how a car-buying experience should be. I plan to return to this dealership for all my maintenance and service needs. DCH Tustin Acura earned my business with their selection of cars, competitive pricing, and customer service. It is no surprise that this dealership is the #1 volume Acura dealer in Southern California because they build lasting relationships with customers. Trust me, you will know the difference when you walk into some of the other Acura dealers in southern California or read about other people's horror stories on dealerrater.com. The next time when my friends and family are in the market for a new car, I will refer them to DCH Tustin Acura! If you are looking to lease or purchase, ask for Kenny and he will take care of you! More

# Sales Person at DCH Tustin Acura Sarun Pho was just plain fantastic with helping my Daughter get her car. Took time to explain all the features of the car. Anticipated things she m Sarun Pho was just plain fantastic with helping my Daughter get her car. Took time to explain all the features of the car. Anticipated things she might want to ask but too shy to do so. She did it all. I have bought many cars over the past 40 years and I too was so impressed. She is number one for my family's car needs. I also want to put a word in for the finance manager. He was terrific and made a real chore go really quick. I look forward to doing more business in the future with this kind of service!!! Eric Beaver More

Hooman provides outstanding customer service! Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he e Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he even called me on my birthday to wish me a happy birthday! Candidly, this personal touch is the reason I closed the deal with him instead of with another Acura dealer. He won my business through personal attention to detail and a strong commitment to understanding and fulfilling my needs. Would recommend to anyone that they work with Hooman! More