DCH Tustin Acura

Good Customer Service Kyle explained the details of the promotion on the service to me clearly. Nice quiet area to be able to work while waiting for my car to be ready. Kyle explained the details of the promotion on the service to me clearly. Nice quiet area to be able to work while waiting for my car to be ready. More

Honest opinion Feb 2018 Given another customer's car to use accidentally as a "rental", service rendered is not consistent with invoice given, very few knowledgeable and pro Given another customer's car to use accidentally as a "rental", service rendered is not consistent with invoice given, very few knowledgeable and professional staff. More

Excellent Caring Customer Service I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern fo I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern for customers. More

Best Customer Service I had my first ACURA RDX in 2015 and wanted to upgrade to the newer model with standard Jewel LED headlights and Power Tailgate. And i'm very satisfi I had my first ACURA RDX in 2015 and wanted to upgrade to the newer model with standard Jewel LED headlights and Power Tailgate. And i'm very satisfied with my new car. Sean was very helpful with my choice of car and Tustin Acura is fully stocked with the model, exterior and interior color. i would definitely refer my friends and family to him. More

Excellent service provided by Sean. Sean is very courteous and knowledgeable, which made our car shopping experience a positive one. (I usually dislike talking to car salesmen and their Sean is very courteous and knowledgeable, which made our car shopping experience a positive one. (I usually dislike talking to car salesmen and their manager as it feels like such a fake act. I mean, why can't we just get to the bottom line?) But, with Sean, I felt like we worked with someone with integrity who was truly humble throughout the process. He spent at least 20 minutes going over the various features and having me practice them so I would know the basics before driving off. (I bought the technology package so there is quite a bit to learn.) More

Tustin Acura Customer Review The sale, vehicle orientation and paperwork was performed in a clear and timely manner. Both Ken Nguyen and Glenn Handzlik were friendly, professiona The sale, vehicle orientation and paperwork was performed in a clear and timely manner. Both Ken Nguyen and Glenn Handzlik were friendly, professional and very helpful throughout the sale and financing phases of our purchase. More

Excellent customer care and explanations and courtesy. I have had my Acura TL since 2004 without any major complication. George Rodriguez has always helped explain the needed maintenance and minor repairs I have had my Acura TL since 2004 without any major complication. George Rodriguez has always helped explain the needed maintenance and minor repairs as needed to keep my car in great shape. He is great with scheduling and "auto education for the novice". More

Unprofessional! Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and cus Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and customers! Completely unprofessional!! More

Car died. My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out o My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out of warranty. (When my battery was just change 1yr ago) I asked if they replaced my last battery with a used one? Why would it dye after a year. I told the service guy they to make sure that was the only thing wrong with my car since all these lights turn on. I get a call 1hr later telling me I need to replace the charging part that goes to my battery and it will be $800. Wow. I told them I would get it fixed somewhere else. I was upset that they didn't fully check what was wrong to behind with. Service guy response was ok it will be $75.00 since we inspected the car. Whatever I told you what was wrong.!!! I will never go back to this dealer. Ever !!! More