DCH Tustin Acura

Excellent Caring Customer Service I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern fo I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern for customers. More

Best Customer Service I had my first ACURA RDX in 2015 and wanted to upgrade to the newer model with standard Jewel LED headlights and Power Tailgate. And i'm very satisfi I had my first ACURA RDX in 2015 and wanted to upgrade to the newer model with standard Jewel LED headlights and Power Tailgate. And i'm very satisfied with my new car. Sean was very helpful with my choice of car and Tustin Acura is fully stocked with the model, exterior and interior color. i would definitely refer my friends and family to him. More

Excellent service provided by Sean. Sean is very courteous and knowledgeable, which made our car shopping experience a positive one. (I usually dislike talking to car salesmen and their Sean is very courteous and knowledgeable, which made our car shopping experience a positive one. (I usually dislike talking to car salesmen and their manager as it feels like such a fake act. I mean, why can't we just get to the bottom line?) But, with Sean, I felt like we worked with someone with integrity who was truly humble throughout the process. He spent at least 20 minutes going over the various features and having me practice them so I would know the basics before driving off. (I bought the technology package so there is quite a bit to learn.) More

Tustin Acura Customer Review The sale, vehicle orientation and paperwork was performed in a clear and timely manner. Both Ken Nguyen and Glenn Handzlik were friendly, professiona The sale, vehicle orientation and paperwork was performed in a clear and timely manner. Both Ken Nguyen and Glenn Handzlik were friendly, professional and very helpful throughout the sale and financing phases of our purchase. More

Excellent customer care and explanations and courtesy. I have had my Acura TL since 2004 without any major complication. George Rodriguez has always helped explain the needed maintenance and minor repairs I have had my Acura TL since 2004 without any major complication. George Rodriguez has always helped explain the needed maintenance and minor repairs as needed to keep my car in great shape. He is great with scheduling and "auto education for the novice". More

Unprofessional! Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and cus Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and customers! Completely unprofessional!! More

Car died. My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out o My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out of warranty. (When my battery was just change 1yr ago) I asked if they replaced my last battery with a used one? Why would it dye after a year. I told the service guy they to make sure that was the only thing wrong with my car since all these lights turn on. I get a call 1hr later telling me I need to replace the charging part that goes to my battery and it will be $800. Wow. I told them I would get it fixed somewhere else. I was upset that they didn't fully check what was wrong to behind with. Service guy response was ok it will be $75.00 since we inspected the car. Whatever I told you what was wrong.!!! I will never go back to this dealer. Ever !!! More

Don't Trust I brought my RDX in with a suspected transmission and/or oil cooler leak. Upon initial inspection it was discovered that the transmission dip stick h I brought my RDX in with a suspected transmission and/or oil cooler leak. Upon initial inspection it was discovered that the transmission dip stick had become dislodged and the transmission filler tube was open allowing the fluid to slosh out. Freddy assured me that the service tech would clean all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I expressed a concern that the transmission had possibly been open for an extended period of time and he assured me that the service tech would check. When I picked up my car, Freddy told me that they had installed a new transmission dip stick and had topped-off the fluid. No mention of checking the fluid for contaminates like I had requested. When I got home, I checked under the car and saw that it was still covered with old transmission fluid and dirt. How is that possible if they cleaned all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I can only conclude that either the service advisor and the service tech are not communicating with each other, or, the service advisor is not being entirely honest with me. In either case, I think I will try another Acura dealer the next time I need service. More