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DCH Tustin Acura

Tustin, CA

4.4
409 Reviews

9 Auto Center Drive

Tustin, CA

92782

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Showing 409 reviews

October 07, 2024

Just purchased my new 2025 MDX! I am in love! This is my 3rd MDX in a row from DCH Tustin Acura! Wolos was very helpful, thorough, informative, knowledgeable and courteous! Thanks W More

by swiftedd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wolos Safi
Oct 08, 2024 -

DCH Tustin Acura responded

Congrats! Thank you so much for your continued loyalty and trust in us for your Acura needs. You're always welcome here at DCH Tustin Acura!

October 01, 2024

Wolos was friendly, informative and helped make my experience enjoyable. He showed me all options and costs which allowed me to make a confident decision. More

by taindahouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wolos Safi, Richard Neilson, Cristian Alvarez, Kimberly Ryan, Richard Moyer
Oct 01, 2024 -

DCH Tustin Acura responded

We're pleased to hear Wolos made your experience enjoyable and informative at DCH Tustin Acura. Thanks for sharing your positive feedback!

September 16, 2024

We bought a 2018 Honda Civic SI from this dealership. We had already had an offer with a credit union for a loan to finance the car at an admittedly high APR. Sarun Pho (other than being super friendly a More

by Science guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarun Pho, Misael Iñiguez
Sep 16, 2024 -

DCH Tustin Acura responded

Thank you for sharing your experience! We're glad Sarun and Misael could assist in securing a better financing option at DCH Tustin Acura. Safe travels in your Civic!

September 09, 2024

Ken was great to work with. He made everything very easy and was very transparent about everything. More

by universallsg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Nguyen
Sep 09, 2024 -

DCH Tustin Acura responded

That's what we like to hear! Thanks so much for the stellar rating and for choosing DCH Tustin Acura!

August 24, 2024

Professional and easy car buying experience, huge stock and knowledgeablestaff. I would recommend this dealership More

by Sd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wolos Safi
Aug 26, 2024 -

DCH Tustin Acura responded

Thank you for the recommendation! We're glad to hear that our team at DCH Tustin Acura provided a professional and easy car buying experience. Enjoy your new vehicle!

August 13, 2024

Both Sarun Pho (saleslady that sold me the car) and Misael Iniguez (man that handled signing of documents) were both professional and helpful throughout the process, including my many questions. Sarun More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarun Pho, Misael Iniguez
Aug 14, 2024 -

DCH Tustin Acura responded

Mike, thanks for sharing your experience! We're glad to hear Sarun and Misael provided professional service at DCH Tustin Acura. We appreciate your feedback on the alarm system and protection plans; we'll take it into consideration. Enjoy your new car!

August 09, 2024

Ken Nguyen was exceptional in his communications and getting me into the vehicle of my dreams. More

by kathymitchellart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Nguyen
Aug 09, 2024 -

DCH Tustin Acura responded

Congratulations, Kathy! It's awesome to know Ken was so helpful and communicative throughout the car-buying process at DCH Tustin Acura. Safe travels and take care!

March 11, 2024

We had a very unpleasant experience at this dealership today trying to purchase a used 2019 BMW M550i. Salesman Miguel told us there are no mark ups disguised under security device and paint protection bu More

by NathanM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel and Ronnie Bostek
Mar 11, 2024 -

DCH Tustin Acura responded

Hi Nathan, I'm very sorry to hear about your recent sales experience with us. We always aim to be transparent with you throughout the car-buying process and never intend to make you feel misled. Please reach out to me below so I can learn more and attempt to make things right, thank you. Ashton Carroll - General Manager - ashtoncarroll@dchtustinacura.com

February 29, 2024

Service department is amazing. Brian and his manager Jennifer were exceptional to work with. I highly recommend this dealer for all you sales as well as service needs. More

by scbecht@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 01, 2024 -

DCH Tustin Acura responded

Thanks so much for the shoutouts to our team! We work hard to provide you with the best possible service and are glad it is appreciated. Safe travels and take care!

November 24, 2023

We leased an RDX. They lied about car features, they lied about the lease conditions. Acura, as a corporation, denied any responsibility and would not help us resolve More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t see their names
Nov 28, 2023 -

DCH Tustin Acura responded

Ken, I'm sorry to read about your experience. We strive for transparency and honesty in all our dealings, so it's concerning to see this feedback. It sounds like we need a direct conversation to address these issues properly - please reach out when you can. Thank you, Jose Hurtado General Manager 714-669-9900

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