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DCH Tustin Acura
Tustin, CA
429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 429 reviews
March 19, 2019
What a great experience! Service department is so friendly and helpful. Best experience I have had when compared to other dealerships/other brands in the past. Cristian Alvare Service department is so friendly and helpful. Best experience I have had when compared to other dealerships/other brands in the past. Cristian Alvarez is wonderful. I haven't used anyone else but I have no reason to. I'll keep going back to him. Got my second new Acura primary because of wonderful service by Cristian and and great service environment dealership provides More
by Angie
Employees Worked With
Cristian Alvarez
March 18, 2019
Oil change Christian the sales rep informed me about changing the differential fluid. Understood but I was going to go to an independent shop and have the serv Christian the sales rep informed me about changing the differential fluid. Understood but I was going to go to an independent shop and have the service done The dealership does an excellent job in inspecting the car tires etc. I was told it would take an hour and a half which it took 2.5 hours. The extra hour was because they wait an hour before they even put your car up in the service rack second there was a recall on a fuel injector or some sort so that had to be changed out More
by Sandy
Employees Worked With
Cristian Alvarez
March 17, 2019
Excellent service. As always. Kyle is knowledgeable and always very helpful. I never feel like I’m being oversold or for services not needed. Kyle is always good to hav As always. Kyle is knowledgeable and always very helpful. I never feel like I’m being oversold or for services not needed. Kyle is always good to have a discussion with on anything that can be deferred More
by Kurt
Employees Worked With
Kyle Herron
March 15, 2019
Growing Happy Acura Customer My wife and I just finished leasing our 5th Acura vehicle with DCH Tustin Acura. I don't take writing this review lightly, seldom do I take the time t My wife and I just finished leasing our 5th Acura vehicle with DCH Tustin Acura. I don't take writing this review lightly, seldom do I take the time to do so. But my experience with the team at this dealership is deserving of one. Recently, Ken and Omar took great care of our situation and constant barrage of questions. I greatly appreciate their time and consideration as they balance the typical wife/husband variance in point of views. Still, with a smile and timely haste, they provide us with options and most important, their advice with what is the smartest choice to make given our always changing variables. Looking forward to this and many more leases to come in the future. Cheers. A very happy Acura customer. More
by elderjerezjr
Employees Worked With
Abdul Omar, Ken Nguyen
March 15, 2019
efficient Charlie was helpful by taking all my information by phone, having the car ready, and making the paperwork process very efficient. Car is beautiful and Charlie was helpful by taking all my information by phone, having the car ready, and making the paperwork process very efficient. Car is beautiful and sleek! More
by taews
Employees Worked With
Charlie Pham
March 13, 2019
First use of drop off service; not disappointed Used the drop off service for the first time (where leave car after hours including keys). Loved how the car was already processed when I arrived the Used the drop off service for the first time (where leave car after hours including keys). Loved how the car was already processed when I arrived the next morning, having no wait. Richard greeted me immediately, kept me abreast on repairs (flat tire) and ease of processing out when done. Liked the fact the shuttle service driver popped into waiting room calling out for passengers. Been coming to DCH Tustin Acura service for years and never failed in providing good service. More
by Happy Acura Owner
Employees Worked With
Kyle Herron, George Rodriguez, Richard Neilson, Freddy Caraballo
March 13, 2019
Kyle took great care of me and my MDX First time at this location after years at another local dealer. Kyle was professional and gave me a great price. Why was even more impressive was the First time at this location after years at another local dealer. Kyle was professional and gave me a great price. Why was even more impressive was the speed at which they finished my work. I was expecting a two to three hour wait and they were done in under 90 minutes including having my car cleaned. I was very happy with my experience. More
by Jeffus
Employees Worked With
Kyle Herron
March 11, 2019
Great experience and was able to address any concerns related to my vehicle. The dealership was great at their follow through and wanted to ensure I had a experience and was able to address any concerns related to my vehicle. The dealership was great at their follow through and wanted to ensure I had a great experience. More
by mdahlk09
Employees Worked With
Dary
March 11, 2019
Good Business Was able to take the car home within a few hours. First time leasing an Accura MDX. Recommend this dealership over others. Had great experience. Was able to take the car home within a few hours. First time leasing an Accura MDX. Recommend this dealership over others. Had great experience. More
by Ericdao
Employees Worked With
Wolos Safi
March 10, 2019
Great service What I like about their service department is I don’t get a laundry list of things to do. They only tell you about what needs to be done and why and d What I like about their service department is I don’t get a laundry list of things to do. They only tell you about what needs to be done and why and don’t try to up sell you on service. More
by Jcline71
Employees Worked With
Kyle Herron
