DCH Tustin Acura

Best Service Advisor and Best Service Center We’ve known Kyle for almost a decade now and he’s just an amazing advisor and more importantly an amazing person. He ALWAYS goes above and beyond, and We’ve known Kyle for almost a decade now and he’s just an amazing advisor and more importantly an amazing person. He ALWAYS goes above and beyond, and if he ever left DCH, we would be devastated. We trust him completely and he’s what customer service is all about. More

Wow!!! I’ve been taking my car into TUSTIN Acura since I purchased it there in 2005. Sure I can find certain services cheaper and do for some - but the reaso I’ve been taking my car into TUSTIN Acura since I purchased it there in 2005. Sure I can find certain services cheaper and do for some - but the reason I keep going back is the service I get. George is a true gem and is customer serviced while doing his job. He’s personable, funny, knowleable, and goes above and beyond always. The service gals are amazingly kind as well. More

Time Quoted was Accurate I had to come in for a third time for a service recall for my 2003 TL Type S for the driver side safety bag. The service department had indicated it w I had to come in for a third time for a service recall for my 2003 TL Type S for the driver side safety bag. The service department had indicated it would be about 2 hours and it was about 1.5 hours. More

Courteous and professional. An overall excellent experience. Dary was courteous and professional. When the final service cost was higher than the estimate he kept the cost at the An overall excellent experience. Dary was courteous and professional. When the final service cost was higher than the estimate he kept the cost at the original estimate which I appreciated. I also appreciated the nice loaner car. More

The team I/ we dealt with was outstanding Blake Travares, Tommy Pham and most importantly Cynda Lancaster very professional I was well taken care of and this team worked very hard to complet Blake Travares, Tommy Pham and most importantly Cynda Lancaster very professional I was well taken care of and this team worked very hard to complete our purchase. More

Great customer service! I’ve been to so many different car services/ dealerships and have been so disappointed with lack of service along with long wait times that I’ve just I’ve been to so many different car services/ dealerships and have been so disappointed with lack of service along with long wait times that I’ve just become accustomed to it. This is my first experience at an Acura service and everyone went above and beyond there. Not only was the waiting area clean, but it was modern and offered amenities like comfortable couches and coffee. My car’s service was done in less time than promised and they washed it thoroughly. The service CSR explained my bill and the items that were checked. Such a nice, professional and courteous person. The manager, when she noticed I was waiting for my car, came out of the office and got the car to the front. Wow! More

Acura #3 I have had an Acura almost as long as there has been Acura!!! My first Acura had over 356,000 miles when I traded it in for my second Acura. My sec I have had an Acura almost as long as there has been Acura!!! My first Acura had over 356,000 miles when I traded it in for my second Acura. My second Acura (a 1999) was totaled in an accident when it had over 304,000 miles. And when I had to buy another car ... I wanted it to be Acura #3 ... and Sales Representative, Alex Qaderi, did an exceptionally great job of getting me in Acura #3. He was gracious, great communication and explanations, pleasant, knowledgeable, and even came in on his day off to finalize the sale. I couldn't ask for anything better. ( Of course, that's the kind of service I have received at any time I have had need of any kind of service from Tustin Acura.) So I expected it again, and definitely was not disappointed. More

Great service experience Christian was able to get me out in a timely manner for my service, even though you were extremely busy. He scheduled my follow up service and recall Christian was able to get me out in a timely manner for my service, even though you were extremely busy. He scheduled my follow up service and recall for the next week. More

Check engine light My check engine light went on. I have taken the car to the dealer as long as I have owned it. The engine needed several procedures done. I saved time My check engine light went on. I have taken the car to the dealer as long as I have owned it. The engine needed several procedures done. I saved time and money by having things done while they were already servicing the same area of the engine. More

The service manger is great and advisor Dary is terrific! I recently had trouble with my brakes and the service manger and Dary were wonderful This time by car battery died and Dary got the service done qui I recently had trouble with my brakes and the service manger and Dary were wonderful This time by car battery died and Dary got the service done quickly and my car washed while I waited I think Acura needs to find out why my car battery dies every two years???? The last battery was covered by my warranty this one was not? More