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DCH Toyota of Torrance

Torrance, CA

4.8
765 Reviews

2909 Pacific Coast Hwy.

Torrance, CA

90505

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765 Reviews of DCH Toyota of Torrance

November 20, 2024

The oil change was a bit expensive. Also, I waited for a long time for my car to be delivered. More

by matin.lackpour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Kang, Daniel Poplar, Manny Pena
Nov 21, 2024 -

DCH Toyota of Torrance responded

Thanks for sharing your feedback with us. We appreciate your patience and will work on streamlining things for next time. If you'd like to discuss this or anything else further, please feel free to reach out directly, thank you. Kierra Harris - Service Manager - 310-626-9086 - kharris@dchtoyotaoftorrance.com

November 20, 2024

Great service! Service representatives are very professional and efficient. I appreciate provided a ride home on those days I can't wait. More

by ruben.perez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Poplar, Manny Pena
Nov 21, 2024 -

DCH Toyota of Torrance responded

Thanks for sharing your professional and efficient service experience at DCH Toyota of Torrance, Ruben. It's great to know the ride home was helpful for you. Safe travels and take care!

November 19, 2024

Scheduling my service went smoothly. I was quite pleased with the cost of my service too. More

by derrick.deconinck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Kang, Daniel Poplar
Nov 19, 2024 -

DCH Toyota of Torrance responded

Thanks for stopping by, Derrick! We're glad you're satisfied with the service and cost. See you next time at DCH Toyota of Torrance!

November 19, 2024

Good service very friendly. Although I noticed I was waiting a bit long for my car. I decided to check in with the reception and they said it was already ready. I thought I woul More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Kang
Nov 20, 2024 -

DCH Toyota of Torrance responded

Kyle, thanks for sharing your experience with us at DCH Toyota of Torrance! We're glad to hear you enjoyed the friendly service and complimentary coffee. We'll make sure to improve our communication regarding vehicle readiness in the future. We appreciate your feedback and look forward to serving you again!

November 19, 2024

Great team! Friendly and professional especially informative regarding any issues in related to your concerns. More

by antoniamoralez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki
Nov 20, 2024 -

DCH Toyota of Torrance responded

Thank you for the positive review, Antonia! We're pleased that our team at DCH Toyota of Torrance was friendly, professional, and informative. We appreciate your business and are here if you need anything else!

November 19, 2024

Friendly staff who were able to accommodate me last minute for service, roomy and clean waiting lounge More

by Kathy S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe (Jose), service manager
Nov 20, 2024 -

DCH Toyota of Torrance responded

We're glad the team was able to get you in on short notice, Kathy. Thanks for the stellar review, and let us know if you need anything else from DCH Toyota of Torrance!

November 18, 2024

Brian the service advisor is always very informative and super helpful. They have great customer service. More

by sunshine.val.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Yoshida
Nov 18, 2024 -

DCH Toyota of Torrance responded

Thank you for highlighting Brian's excellent service at DCH Toyota of Torrance! We're pleased that our team provides the great customer care you deserve. We look forward to serving you again in the future!

November 17, 2024

Mechanic reported nail in tire. .he recommended replacement. I consulted a friend who used to own a tire shop. My friend said a replacement is not needed because the nail was.in the More

by antiquenio
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nikki
Nov 20, 2024 -

DCH Toyota of Torrance responded

Hello, I apologize for the miscommunication regarding your tire repair. Unfortunately, we do not patch tires at our dealership, only replace them, and your options should have been communicated to you more clearly. We've addressed this internally, but if you have any other questions or concerns, please feel free to reach out to me directly, thank you. Kierra Harris - Service Manager - 310-626-9086 - kharris@dchtoyotaoftorrance.com

November 16, 2024

We had the best experience! !! Our sales representative Seth Arakaki was knowledgeable and explained the process so well. He really made it feel as if it was a family friend. He More

by keri_austria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Cho , Seth Arakaki
Nov 18, 2024 -

DCH Toyota of Torrance responded

It's wonderful that Seth and Alex provided such a fantastic experience at DCH Toyota of Torrance! We love knowing our team made you feel like family and took the time to address your needs. Thank you for choosing us; we look forward to serving you again in the future!

November 15, 2024

Margaret worked wonders to get our service done faster than the original estimate. Thank you! More

by Robert Rincon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Kang
Nov 15, 2024 -

DCH Toyota of Torrance responded

She'll be pleased to hear you appreciated the quickness of service, Robert! Thanks for choosing DCH Toyota of Torrance!

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