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DCH Toyota of Oxnard
Oxnard, CA
558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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558 Reviews of DCH Toyota of Oxnard
July 16, 2020
I’ve been going to this dealer for 10 years or so and I’ve had the same Service Rep for nearly the entire time, Jasmin. She’s amazing and I won’t go to anyone else. I’ve had the same Service Rep for nearly the entire time, Jasmin. She’s amazing and I won’t go to anyone else. More
by navetjenny
Employees Worked With
Jasmin Lawson
July 12, 2020
Art is great! Awsome dealership! I had a wonderful experience! Thank you!! Took my car in and received top notch service. I alway have great service here thanks again experience! Thank you!! Took my car in and received top notch service. I alway have great service here thanks again More
by dannymorales805
Employees Worked With
Arthur Garcia
June 24, 2020
Great experience at the service center. My experience at the service department at Toyota of Oxnard was excellent. Steven Fields was my service representative. He was professional, friendly, My experience at the service department at Toyota of Oxnard was excellent. Steven Fields was my service representative. He was professional, friendly, and provided fast service. I was impressed that I was not provided with a laundry list of things that needed to be fixed on top of the service that I came for. I have experienced that at other dealers in Ventura on a regular basis and will not go back to them. I would highly recommend Toyota of Oxnard to anyone. More
by gorelikt
Employees Worked With
Al Capital Gaines
June 02, 2020
Unethical and self-interested DCH Toyota of Oxnard is unethical and self-interested. You will be much better off doing business elsewhere. I recently purchased a used car from D DCH Toyota of Oxnard is unethical and self-interested. You will be much better off doing business elsewhere. I recently purchased a used car from DCH Toyota of Oxnard. Before arriving at the dealership, I got prequalified for an auto loan through a separate financial institution. I repeatedly told my car salesman, Chris, as well as sales team leaders, Giancarlo and Richard, that I was already prequalified, and I did not want to finance through Toyota. After agreeing upon the price of the vehicle, Chris mentioned that the dealership needed to perform a “soft credit inquiry.” I asked him why this needed to be done since I was prequalified, but he assured me this would only be done by the dealership and that this would not hurt my credit score. I then sat down with Johnny Flores to finalize the purchase. Johnny repeatedly tried selling add-ons such as additional warranties and oil changes, which I declined every time. Johnny, like all the other associates that I spoke with, was well aware of my intentions to finance with a separate financial institution. Just a week after visiting the dealership, I received letters from two separate financial institutions saying that they reviewed my credit on behalf of DCH Toyota of Oxnard and that my application was denied. The team clearly lied when they said that they were only going to perform a soft credit inquiry, and as a result my credit score has taken a hit. Unfortunately, this was not the worst of their actions. I could not have been more clear when I told every team member that I was prequalified for a loan and that I did not want to finance through Toyota, yet two weeks later I received a bill from Toyota Financial Services for the first payment of my auto loan. DCH Toyota blatantly disregarded my desires in order to pursue their own self-interests. Adding insult to injury, I emailed the general manager about my experience and didn’t even receive a response. Need any more reason to believe that this dealership is a scam? I found a 5 star google review for the dealership that was written by THEIR OWN General Sales Manager, Drew Holbrook. The owner then responded as if it were a legitimate review. DCH Toyota of Oxnard is deceiving and dishonest. Don’t trust anything they say. More
by Austin
Employees Worked With
Johnny Flores, Chris Perez, Richard Abboud, Giovanny Camacho
February 03, 2020
Service Department Customer Service It is amazing to find a woman in the service department that can help you with all your needs. It is easier for me to explain myself to Jasmin Lawson It is amazing to find a woman in the service department that can help you with all your needs. It is easier for me to explain myself to Jasmin Lawson at Oxnard Toyota, she is very understanding and excels in customer service with a personal approach. I did not have a very good experience when I first bought my car there, but the manager made sure that my next visit I would be assisted by their very best. Jasmin is a pleasure to work with and I feel extremely comfortable talking to her and I feel she excels in the way she deals with customers. More
by sotopao
Employees Worked With
Jasmin Lawson
January 23, 2020
It’s like an automatic thing. Easy process. Art in service just makes it easy. Clean friendly atmosphere. Art really cares for his customers. From the time you arrive thru entire process. Good custom service just makes it easy. Clean friendly atmosphere. Art really cares for his customers. From the time you arrive thru entire process. Good customer service is what keeps me coming back. Thanks to Art. More
by Sal
Employees Worked With
Arthur Garcia
January 01, 2020
Buying Certified Camry Worked with Mr. Al 'Captain' Gaines at the dealership. The deal went through so smoothly. They don't play games like many other dealers. He told me my Worked with Mr. Al 'Captain' Gaines at the dealership. The deal went through so smoothly. They don't play games like many other dealers. He told me my 'out of gate' price, followed by negotiation and purchase. Smooth and good deal. More
by haritkvyas
Employees Worked With
Al Capital Gaines
December 31, 2019
Toyota of Oxnard feels like home when I’m there. Very honest and caring. They were worried about me and my safety first. Number one in my book! honest and caring. They were worried about me and my safety first. Number one in my book! More
by Donnayered
Employees Worked With
Jasmin Lawson
December 28, 2019
Great service department Have a 2003 Sequoia and have had it serviced and repaired at Oxnard Toyota since it was new. We had trouble getting it out of 4 wheel drive after a tr Have a 2003 Sequoia and have had it serviced and repaired at Oxnard Toyota since it was new. We had trouble getting it out of 4 wheel drive after a trip to the mountains and thought we blew the transmission or differential actuator or something expensive as we could not get it into any gear, it would not move. Called and spoke to Juan Arriaga and he stayed with me on the phone while I tried out his suggestions and IT NOW RUNS PERFECTLY! A simple fix And it did not cost me a cent, he made our New Hear happy! Thank you Juan. More
by Happy New Year
Employees Worked With
Juan Arriaga
November 06, 2019
20k service was performed as required and Patty, the service rep, did an excellent job before and after service was completed. I highly recommend the service department. service rep, did an excellent job before and after service was completed. I highly recommend the service department. More
by Larry A
Employees Worked With
Patty Arteaga
