DCH Toyota of Oxnard

Prius servicing My service representative, Alex Chu did an excellent job of managing my expectations of servicing my Prius. The process was in and out & the car was e My service representative, Alex Chu did an excellent job of managing my expectations of servicing my Prius. The process was in and out & the car was even ready before the expected time of completion. I am impressed with the overall attentiveness to customer needs. Keep up the good work. Wing More

Great Car Purchase Experience We got exactly what we were looking for at a great price through Dan Rollag. The experience was professional from beginning to end. There was no press We got exactly what we were looking for at a great price through Dan Rollag. The experience was professional from beginning to end. There was no pressure, no hard sell from Dan. It was all about what we were looking for and seeing us satisfied and happy with our new vehicle. After the purchase was concluded Dan spent an hour and a half familiarizing us with the audio, bluetooth pairing of our phones, navigation system and the basics of operating a hybrid. We feel that he went above and beyond throughout the purchase process. More

Helpful, smooth, friendly, successful, and efficient. We bought our Toyota at this dealership in 2013 and have completed all our every 5,000 mile maintenance services there. We've always had smooth, effi We bought our Toyota at this dealership in 2013 and have completed all our every 5,000 mile maintenance services there. We've always had smooth, efficient, and successsful, experiences with their service department, and no problems following service. Their service personnel have consistently been helpful, friendly, and courteous. More

Persistant: They got the job done! The representative from your company was worried he may have been harassing me by calling me twice a day to go over what was happening. I am well plea The representative from your company was worried he may have been harassing me by calling me twice a day to go over what was happening. I am well pleased with his consistent effort to keep me in the loop. It's good to have some one like Alex who looks at the issue to consider he may be calling a customer too much, but he called me the exact right amount. Of course your facility did not have all the parts in stock, let's face it, these were specialty parts. Alex calling me to inform me of what was happening kept me from feeling I was forgotten or swept under the rug. Your guys did Great! On a scale of 1 to 10 I rate Alex with a 10. More

Excellent experience I have been buying and servicing my vehicles at this dealership for many years. It's been a good experience. All associates are nice and helpful peopl I have been buying and servicing my vehicles at this dealership for many years. It's been a good experience. All associates are nice and helpful people. I highly recommend it. More

Excellent customer service - Bradley Pratt After looking for the Rav4 I wanted, I found it 90 miles away from my house. After communicating with Bradley Pratt over the phone, we scheduled an ap After looking for the Rav4 I wanted, I found it 90 miles away from my house. After communicating with Bradley Pratt over the phone, we scheduled an appointment, and I drove up to meet him. He was waiting for me with a smile and a good word. The whole process was easy and at no point did I feel like the dealership or Bradley was trying to pull one over on me or pressure me into a sale. He was knowledgeable and had honest answers to all of my questions. My experience with the finance department was the same. Easy and thorough. I drove away happy. I will be back to DCH Toyota of Oxnard next time I am in the market for a vehicle. More

Alex Chu you're the best! Alex thank you for helping us. We appreciate your expertise. You made our experience comfortable. What a great value. We will refer our friends fo Alex thank you for helping us. We appreciate your expertise. You made our experience comfortable. What a great value. We will refer our friends for sure! More

Chris Case /Toyota Oxnard For many, many years now, being Toyota owners, we have made Chris Case our front-line contact. From the beginning, we have trusted and relied on him f For many, many years now, being Toyota owners, we have made Chris Case our front-line contact. From the beginning, we have trusted and relied on him for guidance and assistance with the care / maintenance of our vehicles. We are seniors with high standards / expectations and our experiences with Chris Case's involvement have been the key reason for our continued P and D Pike Agoura Hills, CA More

Prompt and reliable service Upon my arrival at the dealership, I was promptly greeted, my service order was pulled up and their computer, and I was told when the work would be co Upon my arrival at the dealership, I was promptly greeted, my service order was pulled up and their computer, and I was told when the work would be completed. As I was going back to the dealer at the scheduled time, they called to tell me the car was ready for pickup with a car wash. Most important, the work they did has made the car run better than ever. More