DCH Paramus Honda - Service Center

Natasha Nedd is an extremely valuable contact at your facility. She’s a Manager who literally does whatever research is necessary to figure out and alleviate whatever problem I may experiencing. She als facility. She’s a Manager who literally does whatever research is necessary to figure out and alleviate whatever problem I may experiencing. She also understands the value of my time as well as understanding that a person’s financial resources have limitations also. Based on that she is able to expertly advise me of what needs to be done based on urgency and necessity. I bought my first Honda at DCH in 2000 and have always been very pleased with the level of service I have received from your service department. However, Ms. Nedd has certainly raised that bar significantly. More

It's always a pleasure doing business with Natasha. A true professional, she's polite, attentive, helpful and very knowledgeable. Natasha is honest and explains the work required. I highly recommend wo A true professional, she's polite, attentive, helpful and very knowledgeable. Natasha is honest and explains the work required. I highly recommend working with her. More

Natasha has been great. I can call her anytime to discuss issues with my car and she makes sure my services go smoothly. I can call her anytime to discuss issues with my car and she makes sure my services go smoothly. More

Natasha, in the service department, has been my direct contact for many years now. She has been extremely helpful throughout any of the numerous times I got my Crosstour serviced. She always goes above contact for many years now. She has been extremely helpful throughout any of the numerous times I got my Crosstour serviced. She always goes above and beyond no matter the issue; even if it a basic oil change. She is always engaging, respectful, professional and pleasant. She is a joy to work with. She should be recognized for her utmost professionalism. More

One of the best Honda service departments I’ve been to. Natasha Nedd is a great person to deal with. She is super friendly and knows her stuff. Check her out when u go there. She makes sure you are take Natasha Nedd is a great person to deal with. She is super friendly and knows her stuff. Check her out when u go there. She makes sure you are taken care of. Gets you in and out as soon as possible if not sooner. Stays on top of matters and responds quickly. More

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

Awful service. Waited several hours pass appt time for oil change. Price for service doubled in 3 months w/no explanation. Rude horrible customer service. Will not Waited several hours pass appt time for oil change. Price for service doubled in 3 months w/no explanation. Rude horrible customer service. Will not return. More

Excellent service,Maria me ayudó con todo el proceso, excelente servicio muy satisfecho con todo el procedimiento. excelente servicio muy satisfecho con todo el procedimiento. More

Alex the Dude Bernabe again lives up to his reputation as a customer pleaser.. ask for Alex to make your buying experience memorable! AAA+ a customer pleaser.. ask for Alex to make your buying experience memorable! AAA+ More

When I got home from my oil maintenance service from DCH Honda in Paramus, my Dad checked the motor oil and it was very dirty, black as coal. It’s obvious that your ACE mechanic did not use his skills to do Honda in Paramus, my Dad checked the motor oil and it was very dirty, black as coal. It’s obvious that your ACE mechanic did not use his skills to do his job. And we have to wait for 3 hours with the oil change not done! It’s a ripped off! You won’t get a good referral from us EVER!!! More