DCH Paramus Honda - Service Center

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

Awful service. Waited several hours pass appt time for oil change. Price for service doubled in 3 months w/no explanation. Rude horrible customer service. Will not Waited several hours pass appt time for oil change. Price for service doubled in 3 months w/no explanation. Rude horrible customer service. Will not return. More

Excellent service,Maria me ayudó con todo el proceso, excelente servicio muy satisfecho con todo el procedimiento. excelente servicio muy satisfecho con todo el procedimiento. More

Alex the Dude Bernabe again lives up to his reputation as a customer pleaser.. ask for Alex to make your buying experience memorable! AAA+ a customer pleaser.. ask for Alex to make your buying experience memorable! AAA+ More

When I got home from my oil maintenance service from DCH Honda in Paramus, my Dad checked the motor oil and it was very dirty, black as coal. It’s obvious that your ACE mechanic did not use his skills to do Honda in Paramus, my Dad checked the motor oil and it was very dirty, black as coal. It’s obvious that your ACE mechanic did not use his skills to do his job. And we have to wait for 3 hours with the oil change not done! It’s a ripped off! You won’t get a good referral from us EVER!!! More

I had a service issue with my 2019 Honda CRV. The vehicle was still covered by the manufacturer's 3-year warranty. I went to Mahwah Honda, where I originally leased the vehicle. They wanted to c The vehicle was still covered by the manufacturer's 3-year warranty. I went to Mahwah Honda, where I originally leased the vehicle. They wanted to charge me $300 to fix the problem. Paramus Honda took care of the problem at $0 cost to me. The service personnel I dealt with at Paramus Honda were all excellent. Thank you Wael, Darren & Frank for the great service! After the experience with both dealers, and out of curiosity, I checked the Better Business Bureau ratings for both dealerships. Based on my own personal experience, I was not surprised to learn: Paramus Honda has been BBB accredited since 12-26-06 with an A+ rating. Mahwah Honda is not accredited by the Better Business Bureau and has a C- Better Business Bureau Rating. Under prior ownership, until 2017 and prior, Mahwah Honda had high reviews, which were not replicated in recent years. In the future I would purchase or lease a vehicle from Paramus Honda but not from Mahwah Honda. More

Abel Fermin went above and beyond with the lease return to make me feel at ease. The process didn't take more than ten mins. Unlike other sales reps he didn't pressure me into getting a new vehicle right to make me feel at ease. The process didn't take more than ten mins. Unlike other sales reps he didn't pressure me into getting a new vehicle right away as well. Will definetley return to him, when ready for a new ride. More

I repaired the car, and they never returned the money from the diagnosis, They are robbers, the car enters well and comes out with other damage. and on top of that I had to return because a piece was m from the diagnosis, They are robbers, the car enters well and comes out with other damage. and on top of that I had to return because a piece was missing More

Great experience with Mr. Abel Fermin. Very professional, efficient, and customer-friendly. Highly recommended. Look for him if you visit Paramus Honda Abel Fermin. Very professional, efficient, and customer-friendly. Highly recommended. Look for him if you visit Paramus Honda More

Thank you Dennis Estrada for working with me and clarifying my questions for future options. clarifying my questions for future options. More