DCH Paramus Honda - Service Center

This is the worst Service Center I ever saw. I actually went to get the Oil change Service. But they add on things which I had to pay (no choice). They nailed one of the car tyre and said the tyre to be r went to get the Oil change Service. But they add on things which I had to pay (no choice). They nailed one of the car tyre and said the tyre to be replaced. When I showed them the proof that the tire is new, then they fixed the flat tire (charged me $21.95 + tax) More

On may 13th 2010 i went to get my car serviced at DCH On may 13th 2010 i went to get my car serviced at DCH Honda in Paramus, New Jersey. In addition to the required maintenance that needed to be done, On may 13th 2010 i went to get my car serviced at DCH Honda in Paramus, New Jersey. In addition to the required maintenance that needed to be done, i had also asked the Honda personnel to check out the paint peeling off from the bumper of my car. These paint chips were not in any way scraped towards the ground because it is the top portion of the bumper. This bumper is also a replacement due to an accident a couple of months ago, but the new parts were installed at the discretion of DCH Honda and their service member, Nick Clites. However, they had told me that these paint chips were caused by the bumper bending and flexing at the mercy of a steep drive way of some sort. I do not believe that the paint chipped off due to the flexing of my bumper, rather it was done due to the improper job done coating the paint. And DCH Paramus Honda is not accepting responsibility of their bad job. Since my car is new I am going to take up the matter with Honda and BBB. More

Horrible experience! This is my local dlr. Refused to service my car under warranty, said they never heard of a 5yr/60k drivetrain warranty! Service rep. stated Honda never offered it, then after confron service my car under warranty, said they never heard of a 5yr/60k drivetrain warranty! Service rep. stated Honda never offered it, then after confronting her again she agreed she lied. STAY AWAY! More

I brought my car in for service on April 23, 2009 at 8 pm and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console along with a $20.00 bill, roughly $4.00 in change, a new pair of earings (value of $9.99) and my car charger for my cell phone. I immediately called, but you had already closed. I called at 8:30 am saturday, April 25 and left Valerie several messages, but she never returned my call. I spoke to someone in the service dept and he kept telling me there was no manager on site and to come in during the week because there was nothing that could be done. I was extrememly upset that noone could help me so I called the sales department and the receptionist, who was very nice took my information and told me she would have the manager, Tim call me on Monday. Tim called me and pretty much said that he would check into it, but unless someone admits it, he cannot do anything. I understand that you cannot accuse someone without proof, but someone in your department stole these items out of my car. I want to be reimburst for what was stolen. I had to pay $33.00 to cancel my EZ Pass, $24.00 in cash, $9.99 for the earings and $39.99 for the car charger = $106.98. I entrusted you with my car that it would be returned in the same condition in which i dropped it off. I will never bring my car there again for any kind of service and i will be pursuing this matter of getting my items replaced!!! More

I gave the ratings because of the expert way My partner and I were treated. If Car dealers want to learn how it's done then they need to go to Honda. I found my dealer Wes, to be responsive and professiona and I were treated. If Car dealers want to learn how it's done then they need to go to Honda. I found my dealer Wes, to be responsive and professional. It was an atmosphere of a friendly conversation rather then a car deal. Don't change a thing. Do yourself a favor and hire more talent like Wes! Calvin Hogue Brian Benkert More

Alex was super nice. He kept his appointment and he did not pressure us about anything. He did not make us wait for keys to be made or the car to be polished when we had a delivery with a scratch. He was w not pressure us about anything. He did not make us wait for keys to be made or the car to be polished when we had a delivery with a scratch. He was well dressed, clean and not at all overbearing. He did nto try to push us to a different car or make us think.. oh we better buy it NOW or else. I will look for him when I have to get another car. WE bought this one because my son needed a car for college. He got my old car. I have two more to go to college and honestly, I will keep giving the hondas and buying new ones just because of the good experience (and quality of course!)we had with Alex Barnabe. More

I WAS GOING THROUGH EVERY SINGLE HONDA DEALER IN NEW YORK I WAS GOING THROUGH EVERY SINGLE HONDA DEALER IN NEW YORK AND NEW JERSEY.I COULDNT FIND A ONE GOOD DEALER THAT GIVE ME THE PRICE THAT I WAS LOOKING F I WAS GOING THROUGH EVERY SINGLE HONDA DEALER IN NEW YORK AND NEW JERSEY.I COULDNT FIND A ONE GOOD DEALER THAT GIVE ME THE PRICE THAT I WAS LOOKING FOR. SO AT THE LAST I WENT TO MY AUNTS HOUSE AND SHE TOLD ME ABOUT PARAMUS HONDA. THEY USED TO TAKE CARE FROM THERE AND THEY HAVE BETTER DEALS. THEN I THOUGHT LET ME GIVE A CHANCE OVER THERE TOO. SO I WENT THERE ONE DAY MORNING AND I WAS GOING THROUGH EVERY SINGLE CAR BECAUSE THAT WAS THE BEST DEALER THAT I GOT AND I KNOW THAT I WILL GO OVER THERE AGAIN AND MAY BE GET ONE MORE CARE FOR MY BROTHER. THANKYOU PARAMUS HONDA FOR GIVING THE BEAUTIFUL CAR THAT I WAS LOOKING FOR THANKS TO THE DEALER TOO. More

I believe that going to Honda in Paramus was not only a great experience but a memory that I wont forget. I have never seen a company with such down to earth people who pride themselves on just making smil great experience but a memory that I wont forget. I have never seen a company with such down to earth people who pride themselves on just making smiles. I was smiling the whole time while in excitment for my new Honda Accord but also because out sales man didnt treat us as clients, but as friends. Omar Ammar was an exceptional sales man as well as a friend. I highly recommend Honda in Paramus to everyone and any one. I am very happy with my purchase...but more importantly I walked out of there with a smile. More

We are very happy with our purchase of the 2008 Honda CRV 4DR EX My wife was very satisfied with the service extended to us by Mr Steve Chan. We would gladly recommend to our freinds the DCS Paramus dealersh 4DR EX My wife was very satisfied with the service extended to us by Mr Steve Chan. We would gladly recommend to our freinds the DCS Paramus dealership. Mr Emilio Arela and Mrs Angelita A Arela. More

- very friendly - good price (lowest among quotes from 6 - very friendly - good price (lowest among quotes from 6 dealers - good efficiency: only took me two hours to have the deal done - very friendly - good price (lowest among quotes from 6 dealers - good efficiency: only took me two hours to have the deal done More