DCH Paramus Honda - Service Center

Should get Customer Service Award!!! I always go to my Honda dealer at DCH Paramus to service my Pilot. Every time I go, I find customer service beyond my expectations. Danny Turbides, I always go to my Honda dealer at DCH Paramus to service my Pilot. Every time I go, I find customer service beyond my expectations. Danny Turbides, in particular, has been a tremendous help to me. He is incredibly honest, very accessible, and takes pride in being to explain the workings of a car to me. I know very little about the inside of a car and he has helped me navigate the proper service for my car, which is now 100,000 miles and ten years old. It runs like a dream because DCH Paramus Service Center has kept me on track. I have sometimes had to walk in with no appointment because I am a single mom with one car and a demanding job. They always help me with a smile. The best customer service ever!!! More

Amazing..WOW I began my car hunt journey with very high expectations for my next purchased vehicle. I was very indecisive when began my search, visiting multiple d I began my car hunt journey with very high expectations for my next purchased vehicle. I was very indecisive when began my search, visiting multiple dealerships like Nissan, Toyota, and Honda. There were multiple cars that caught my attention for my price range, but for many of my choices I was not really sold because of the experience I had with each dealer. After only a few moments in being serviced I knew I was onto a great start for my search at rt 4 Honda. My sales rep "John Delgado" had the upmost respect and patience for me and my family. He began showing me all of my options once I explained all my interests for my next car. He sold me not only with kindness but all the knowledge he had about every car to suit the best of my needs. Overall my experience at Rt.4 Honda was great and rather breath taking. Thanks to my wonderful sales rep, I found a vehicle that exceeded all my interests and expectations and was able to drive it home the same day. THANKS HONDA! And a SPECIAL THANKS TO JOHN DELGADO! More

Assistance provided to deal with Honda Care extended warrant Brian, the service advisor was able to work through the lack of assistance by Honda Care extended warranties denial of coverage of a O-ring defect. B Brian, the service advisor was able to work through the lack of assistance by Honda Care extended warranties denial of coverage of a O-ring defect. Brian then worked with American Honda to ensure that the vehicle was in proper working order. He secured a rental vehicle for my wife. In the end Paramus Honda did everything to maintain our loyalty for service....great job. More

DCH Honda has definitely exceeded my expectations! What started out as a horrible day, quickly managed to turn into a blessing in disguise. Despite my very impatient manor and short temper from a horrific started out as a horrible day, quickly managed to turn into a blessing in disguise. Despite my very impatient manor and short temper from a horrific morning, the staff of DCH Honda managed to meet my every car need. Initially, I found myself in the Honda service department on a Tuesday morning with a broken key. The broken key sparked the car alarm to go off, waking the neighbors as I struggled to turn it off, with the embarrassment of looking like I stole my own car! Not only was I running late for work, missing a very important meeting, but the thought of waiting amongst many people for my car to be serviced, was what I dreaded most. I arrived to DCH Honda, aggravated, but managed to keep a level head in explaining the issue at hand. This is where I was greeted by the very friendly staff who explained the entire process from start to finish and why each step in the process was essential. I was told the amount it would cost and told to sit in a waiting room of about 35 other people in need of service. The service was quick and the wait time was minimal! My day quickly changed once I was greeted by the Service Manager, Christopher Park. He explained, very detailed, the other areas my car needed work and took the time to address my many inquires I had regarding the processes. Chris is very courteous and efficient. I had other issues with my car including the driver side visor and TPMS. Chris and the DCH staff looked into both and found faulty issues, and they were able to be covered. I also won a free oil change off the scratch and win (which I needed). My day got better the moment I stepped into the DCH service department because that one key issue solved several others I had with my car. Chris and the entire staff were very patient, knowledgeable, and reliable. The entire process of service required another visit to Honda. Both visits were very quick and the service was done correctly. I have no complaints. Chris let me know when the parts arrived and helped set my appointment. My overall experience with DCH Honda was very different from my experiences with other Honda service departments I’ve gone to in the past. Those bad experiences from the past, almost stopped me from taking my car to Honda for service all together. However, the experience I had at DCH Honda was an one that will keep me a loyal customer for a very long time. Kind Regards, A Happy Customer :) More

I mived from Westchester County in NY almost 3 years ago and kept going to White Plains Honda because I was comfortable there. I knew about DCH Paramus Honda but found it difficult to get there. However, si and kept going to White Plains Honda because I was comfortable there. I knew about DCH Paramus Honda but found it difficult to get there. However, since it is closer to me ( I loive in river Edge, NJ) I decided to do a GPS and found it easily. Boy am I glad I did. It saved me a toll for the Tsappan Zee Bridge and a 40 minuite drive. I was in for a scheduled maintenance and found the service to be friendly and efficient. I was out in 40 minutes and was treated well. More