DCH Paramus Honda - Service Center

Great Costumer Service Frankie Sanchez was excellent, very helpful honest and forthcoming about everything. I have been going to Frankie as often as I can since I purchased Frankie Sanchez was excellent, very helpful honest and forthcoming about everything. I have been going to Frankie as often as I can since I purchased my car in 2014. I would recommend anyone to see him for their service needs. More

Bad customer service on DCH itself I bought two cars from DCH, not even lease, full cash. My 2006 Pilot key screw came off and lost. Figure I come in and can give me a tiny screw. And I bought two cars from DCH, not even lease, full cash. My 2006 Pilot key screw came off and lost. Figure I come in and can give me a tiny screw. And they have to charge me $3 for that. WHAT A CUSTOMER SERVICE you have - DCH. That screw probably cost you 2 cents and you could have give it out for free. How often does these request come to you. Even so that cost you nothing and unlike DCH. If you buy a furniture from IKEA. You can go and they will let you get a replacement nut and bolts for FREE. I call that good customer service. All employee there have good service, just this experience on DEC 29 holidays time really ticks me off. Bah Humbug DCH. More

Don't bring your car here This place is disorganized and does shoddy work. We have had multiple problems with service at this location. Unfortunately all of the Honda dealershi This place is disorganized and does shoddy work. We have had multiple problems with service at this location. Unfortunately all of the Honda dealerships around here are DCH so I guess our next car will not be a Honda. It's a shame, because we love our cars. Have owned 4 Hondas and there are always recalls, which would be merely inconvienient if the service was better. They must only be posting good reviews here, since the experience all of the other reviewers have left is nothing like mine. More

Bluetooth pairing with my new phone Would like to commend Hamad Deeb for his help, twice, in pairing my new cell phone to the bluetooth in my car. He is an excellent salesman, because h Would like to commend Hamad Deeb for his help, twice, in pairing my new cell phone to the bluetooth in my car. He is an excellent salesman, because he is extremely patient with me, understanding, not pushy and ALWAYS there for me when I call him. ( and I call him often!) Because of his expertise and wonderful personality, he has made my experiences at the dealership, much less stressful than ever before. Kudos to you Hamad!!! Keep up the great work! Thanks again, LINDA SEGOND More

Maintenance Service I came here Monday November 21st, left my car at 8am and they were supposed to fix the sensors, alignment and tire rotation. I had an extended warrant I came here Monday November 21st, left my car at 8am and they were supposed to fix the sensors, alignment and tire rotation. I had an extended warranty to cover the expenses for all of this. They called me at 4pm telling me they couldnt do anything because I had to pay for this, mind you I had said I had the warranty and needed someone to speak to me in Spanish. I went to pick up my car and all they had done was change the oil and charged me for this. A worker named Christian who sold me the warranty, helped me get my money back. The clerk told me to come back to get my car fixed at 8am the next day, I came back the next day and the guy who told me to come back wasnt there and the person there told me they couldnt help me because I didnt have an appointment. I lost a whole day of work, paid for a taxi for an oil change i couldve done myself. The warranty i paid for was for no reason and I plan to end it asap. I would definitely never buy a car from this place again. Freddy G. More

Outstanding service dept Great service department . They handled my problem professionally and courteously. Nice waiting area and free shuttle if needed. Christina was a plea Great service department . They handled my problem professionally and courteously. Nice waiting area and free shuttle if needed. Christina was a pleasure to deal with. More

Service I was recently in for service and dealt with Danny Turbides. He once again went above and beyond for me. The work would last until the next day so he I was recently in for service and dealt with Danny Turbides. He once again went above and beyond for me. The work would last until the next day so he got me a free rental car and kept me abreast of when the work was done. He took my dealer coupon with no problem. He is always courteous, kind, and very sincere. If you need work done, see Danny! He is the best. I have been coming here since 2007 when I bought my first Honda here. More

Great customer services This was my first experience with Omar Corona at DCH Paramus Honda I am the type to be suspicious of sales people of any kind, but The sales Represen This was my first experience with Omar Corona at DCH Paramus Honda I am the type to be suspicious of sales people of any kind, but The sales Representative was very friendly, helpful, and honest! He did not feel rushed at all!! I'm so happy he was able to help me ! Overall the experience was good. I definitely will recommend to my friends everyone to buy the car from Omar Corona at HCD Paramus Honda👍 More