DCH Paramus Honda

Sales went fine. However, follow up with service on an installed device has been a mightmare. My wife and I have been trying to get a return phone call for 2 months. Numerous call, emails, and promises installed device has been a mightmare. My wife and I have been trying to get a return phone call for 2 months. Numerous call, emails, and promises to return my call within 15 minutes have been lies. We feel ripped off. Unfortunately, our only remaining option looks to be legal. This has been our worst auto-related experience. We love our Hondas, but won't buy from this dealership again. More

They ONLY care about selling you a car. Once you go there for service they will take your car, but if you have a question they would never return a phone call. It seems like the only people available are the for service they will take your car, but if you have a question they would never return a phone call. It seems like the only people available are the salesman. They have no sence of customer service. They are just HORRIBLE!!! More

I leased a 2006 Accord from DCH Paramus Honda in June. Having purchased my previous Accord from a one of those high-pressure, game-playing highway dealers I was adamant about not making the same mistake t Having purchased my previous Accord from a one of those high-pressure, game-playing highway dealers I was adamant about not making the same mistake twice. However I once again fell for the trap of visiting a small local dealer near my home with what seemed to be the lowest quote, only to find out it did not include destination, a credit check fee, and an outrageous documentation fee! I submitted another quote request online and was introduced to Matt in the Internet department at Paramus Honda. I received a fast reply detailing not only the sales price but all applicable fees (destination, MV Fees, etc.). So I made the trip to the Paramus Honda showroom and met with Matt and his manager, Jason. It was then when I decided to purchase my new Accord from DCH Paramus. Their low-key sales approach won me over. They even gave me a sheet with a number of lease and finance options instead of just a single down payment and payment with no sales price disclosure. Having owned Honda’s in the past I was pretty much sold on the Accord. The decision I was making was pretty much where I wanted to actually buy the car. After I finished with Matt I met with a woman named Martha who completed my paperwork. Ordinarily these finance people are pushy and unprofessional. I kept thinking something was going to go downhill at some point in the purchase and figured it would be in the finance office. But it was just the contrary. She presented her options and explained which ones would benefit me and my decision, not just some generic sales pitch. I also met another finance guy named Y.L. who answered a tough to answer question I had. Overall I am so happy with my purchase. I love my new car and feel I got a really good deal. More

Mostly we want to thank Angel for being our angel. He helped us through every step in negotiating our Certified pre-used CR-V deal, was there for us explaining, being patient and not pushy, and showing u helped us through every step in negotiating our Certified pre-used CR-V deal, was there for us explaining, being patient and not pushy, and showing us respect for having done our homework. The manager helped us resolve a paperwork issue to our satisfaction. Then Angel saw to it that we were safe and ready to drive away in a car we love, everyone glowing a bit from the experience. If you are offered a Honda Care extended warranty for your certified pre-used car, be aware that its coverage starts from when the car was originally bought and zero mileage, not the day the certified car was bought and current mileage. More

The best decision my wife and I have ever made, especially since I have sold Cars since 1963. I personally have been in Sales and Management in the New Car End since 1963. This Paramus operation o especially since I have sold Cars since 1963. I personally have been in Sales and Management in the New Car End since 1963. This Paramus operation of DCH Honda was such a comfortable setting to do business with. It started right from Mr. Robert Kibbler, Sales Manager who referred us to Mr. Raphael Ramos, Sales Rep Extraordinaire, to Ms. Martha Batista, Business Manager, who had nothing but the Client's best interest along with making money for the dealership (which is what she is there for, let's face it). If you are leasing or buying a Honda, New or Pre-owned this is the only store in the country to do business with. Once you come the only sad part is leaving the atmosphere that the General Manager, Mr. Barry Magnus has created and it all dribbles right down. The managers were incredible, the sales force could not help us enough as they worked together in unison for one common goal, to keep this store #1 where it belongs. See Raphael Ramos and do business, you'll be glad you read this. God Bless DCH employees. Update 06-10-2006-We have had dealings with Natasha in their service department and the technicians and this place is a dream to do business with. Best Prices, Best Service, and they will honor you after they take your money period... More