DCH Paramus Honda

Osvandy Arias is the best! Fast, accurate and answered all my questions. Gave me a good deal and for the car I wanted. Fast, accurate and answered all my questions. Gave me a good deal and for the car I wanted. More

Max did what he needed to do to get me out the door Smiling! Thank you to Max and the entire DCH team. Smiling! Thank you to Max and the entire DCH team. More

These reviews posted are not showing exactly the reality of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same d of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same day, the sales person, Mr. Emilio Santana told me to send him an email the week of May 29, 2023, as a reminder for him to send the new plates to my New York address. (The car was sold with temporary plates that were to expire on June 24, 2023). During the week of May 29, 2023, I sent a couple of emails, text messages and a phone call to Mr. Santana. He did not respond to any of my inquiries. Since I never heard from Mr. Santana, on June 7, 2023, I called again, at his cell number (862) 287-3266. He answered the phone call, but informed me that I had reached a wrong number. Then I called his company’s phone number (201) 518-0218, and it went to voice mail. (I called the phone numbers showing on the business card that Mr. Santana provided me on the day I purchased the car.) Then I called the dealer’s phone number (201) 351-2669. I was not able to speak to the manager; instead, I spoke to Ms. Georgia Psathas, who promised to inform me as soon as the plates arrived to the dealership. I exchanged several messages with Ms. Psathas, who sometimes responded, “Hello my Blessed Lady, No they have not come in yet, I will keep my eyes on it.” On June 14, 2023, I called and asked to speak to a manager. My phone call was transferred to Mr. Osvandy Arias, who identified himself as the Manager of DCH Paramus Honda in New Jersey (who is in fact a Product Specialist). I told him that I had not received any information from either, the sales person, Mr. Santana, nor from Ms. Psathas, regarding the status of the plates. I emphasized that there was only ten (10) days left for the temporary plates to expire. I informed Mr. Arias, about the unprofessional way Mr. Santana was handling the whole situation, starting with the fact that he was not responding to either my texts, email messages, or phone calls. I even told him that the only time he answered his cell phone; he informed me that I had dialed a wrong number. I needed his intervention because the temporary plates were about to expire. Mr. Arias responded “Don’t worry; you will receive the plates before June 24, 2023”. On June 18, 2023, I contacted the Department of Motor Vehicle and to my surprise, I found out that the car had not been registered yet. I called Mr. Arias and informed him of what the DMV’s employee told me. Mr. Arias responded: “Don’t worry Ms. Restrepo, if you get a ticket, you will pay it and we will reimburse you.” I answered: “Mr. Arias, this is not acceptable; either you provide me with the plates by June 24, 2023, or an extension of the plates”. He promised to inquire further about the status of the temporary plates. On June 20, 2023, I e-mailed Mr. Arias, I reminded him that the temporary plates were about to expire. Once again, he promised to check with his DMV department and get back to me on the same day. I never heard back from him. On June 21, 2023, I e-mailed Mr. Arias again. I was tired, stressed and very disappointed of the situation, so I threatened that I would be filing a complaint. He responded by letting me know that I was not the only customer dealing with this type of situation; that there were hundreds of customers facing the same situation. (What a poor response, to justify the dealer’s negligence by saying that I was not the only customer facing this problem. Does not this say a lot about the Dealership’s practices?). On June 23, 2023, I finally received the plates. The reason I am posting this review is hoping to save someone to experience the same that they put me through. More

I would like to thank Maria for another wonderful experience. She is a knowledgeable saleswoman who listens to what you want and say. I appreciate Maria and all at DCH Honda. experience. She is a knowledgeable saleswoman who listens to what you want and say. I appreciate Maria and all at DCH Honda. More

Very good very nice and also kind I will recommend others people and friends.family people and friends.family More

The service provided by the team at DCH Paramus Honda lead by Mr. Yunes is way beyond expectations. Friendly staff, prompt responses, and overall professionalism, highly recommended for a seamless and sa lead by Mr. Yunes is way beyond expectations. Friendly staff, prompt responses, and overall professionalism, highly recommended for a seamless and satisfying car-buying experience. More

I have 2 Hondas and every time I bring my car all Service advisors are very nice, Natasha Nedd is very knowledgeable, very friendly. advisors are very nice, Natasha Nedd is very knowledgeable, very friendly. More

Great service great environment they really took care of me couldn’t ask for more me couldn’t ask for more More

Excellent service and wonderful staff! I had an amazing experience at DCH Paramus Honda! everything went smooth. Always very welcoming place, staff is great! I had an amazing experience at DCH Paramus Honda! everything went smooth. Always very welcoming place, staff is great! More

Great service, Max knew what he was doing. He was kind, honest, respectful very nice guy He was kind, honest, respectful very nice guy More