DCH Paramus Honda

Everything from start to finish was handled well and by friendly service. This was the 3rd dealer I went to and it was, by far, the best service I received as well as the best deal. Wes was very thorough friendly service. This was the 3rd dealer I went to and it was, by far, the best service I received as well as the best deal. Wes was very thorough and understood my needs, offering me water and coffee whenever appropriate. He also kept me constantly updated whenever there was a wait more than a few minutes. He personally went back to help when my car was being prepped, just to help speed up the process. I would definitely recommended this dealer AND Wes Hamdan to anyone interested in purchasing a Honda in the area. More

I leased my second honda accord at this dealrship a few weeks ago. In all of my years of car leasing it was the best experiance I have ever had!! Everyne was helpful and nice. The Sales man (Cole) even he weeks ago. In all of my years of car leasing it was the best experiance I have ever had!! Everyne was helpful and nice. The Sales man (Cole) even helped me clean out my existing Honda so I could leave that day with the new one. They were just awesome! More

I bought a used car, 2003 Nissan Sentraand had nothing but problems for the first month. The day I purchased the car their was work that needed to be done. I waited a week for it and when I went to pick i but problems for the first month. The day I purchased the car their was work that needed to be done. I waited a week for it and when I went to pick it up, I was kept waiting for almost half and hour for the paperwork just to be told that I would not be able to recieve it. A week later the battery died and the gentleman I spoke to told me to take it to a private servaice station and was reluctant to reimburse me for the full cost and once again said I would not recieve a reciept for the work that was done. The engine was stalling as soon as I picked up the car and after leaving 5 messages to various managers, I had to involve the bank that issued the auto loan to me. After taking the car back to the dealership for the third time, an hour away(I live in Manalapan)I was once again kept waiting oiver two hours for service. I wasted an entore day again and I found out that the fuel pump had to be rebuilt, which proves that initially, the neccessary work to provide a safe, reliable car just wasn't done. Upon further questioning I was given excuse after excuse as to why the work wasn't done and why my phone calls were not returned. There is absolutely no excuse for the poor customer service that I recieved. Then to make matters worst, I was told to wait eben longer for the finance dept. to tell me that the extended warantee I had purchased was not approved. This came after a month of driving the car(and having problems). I chose to go to a DCH dealership because of the reputation for high quality customer service and work that it had. I am extremely disappointed with what I got. No customer should have to go through the nightmare that I did. The only saving grace is that the work was finally done. More

The staff at DCH Paramus Honda were very courteous and informative. My experience with the sales person Harold Martin was very good he displayed integrity and moreover he was upright and honest. bla bla b informative. My experience with the sales person Harold Martin was very good he displayed integrity and moreover he was upright and honest. bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla More

Best Dealer in Bergen County. Gave us the best price without haggling no high pressure sales of add-ons. As a matter of fact no high pressure anything. Would highly recommend this dealer to anyone looki without haggling no high pressure sales of add-ons. As a matter of fact no high pressure anything. Would highly recommend this dealer to anyone looking buy a new or used car. At least three other people have told me what I experienced with regard to this dealer. More

Best price quoted, immediately over the internet. I was not asked for any personal information prior to receiving the quote. There was no pressure to buy which made it one of the best sales experience I ev not asked for any personal information prior to receiving the quote. There was no pressure to buy which made it one of the best sales experience I ever encountered for any Honda I ever purchased and I have been driving nothing but Hondas since 1978. No pressure for any additional features. No runaround or attempts to add any additional undisclosed fees such as destination charges or registration fees once contract was drawn up. Salesman Jerrod Hurley was polite and professional and I have recommended the dealership to several of my colleagues. More

The staff is great and friendly. They will assist help you to find a good deal for a new car. Specially Andy Dubois who show professionalism in telling me what's all about the car i want. They make you fe you to find a good deal for a new car. Specially Andy Dubois who show professionalism in telling me what's all about the car i want. They make you feel you important. The Financial advisor give you the detail of the financing detail by detail no hidden cost at all. If I am going to get a new car definitely it will be in DCH Paramus Honda. The best................................................And more power.......... More

We went in to get a comparison quote on an 08 civic; after 2 1/2 hrs of "negotiating" we were highly insulted by Nat so we walked out. Michael Klites (mgr)called before I even got home apologizing & be after 2 1/2 hrs of "negotiating" we were highly insulted by Nat so we walked out. Michael Klites (mgr)called before I even got home apologizing & begging us to allow him the sale. Michael promised that we would deal with him & only him from that point on. We decided to go back b/c the price was TOO GOOD to pass up. When we arrived, we did NOT deal with Michael at all- he barely said hello to us, instead we dealt with Sam. Sam was nice enough & followed the deal that we made with Michael. we gave them $1000 (total out of pocket- not down payment- which was agreed upon). We were told the car would be in their dealership in 2-3 days. after 5 days,i hadnt heard from them so i called 3x and each time was told "i'll find out & call you right back." no one ever called back. I went in & told Michael that i wasnt leaving until he told me an exact date of arrival. After an hr, he told us that if the car we were originally assigned wasnt in within 2 days, he was going to personally drive to long island & get the car himself. this back & forth banter went on for 3 weeks!!!!!!! I finally got the car last night- otherwise we were breaking the deal. When we arrived last night, we didnt deal with Michale or Sam, we met Cole. (cole was very nice)but the car that was there was not the original car- This one had 135 miles on it & they made us put out an extra $425 ! Terrible customer service! More

I purchased a 2008 Honda Fit from this dealer in July. I was very happy with the internet sales group and their immediate responses. I spoke with Renee on the phone and she was wonderful. When we went tot was very happy with the internet sales group and their immediate responses. I spoke with Renee on the phone and she was wonderful. When we went tot the dealer Renee was busy so we sealed the deal with Omar. Both of them were fabulous. I will say there was one person we dealt with (the guy who we signed the actual papers with before we went to finance, not sure of his name) Anyway, I wasn't impressed with him. I felt that he spoke down to his colleagues in front of the customers (very unprofessional!) The finance department was easy and painless to work with. The 4 in quality of work was that when we got the car home some of the sticky stuff that holds the wrapping on the car was still there. Not sure I can really blame them though as when we left the dealership it was dark and even we didn't catch it. Overall the experience was a good one and I would definitely return to them in the future. More

my experience was wonderfull the service and knoweldge of the sales man as well as the manager was outstanding i would recommend this dealership to anyone i know for sales and service, the delivery of the ca the sales man as well as the manager was outstanding i would recommend this dealership to anyone i know for sales and service, the delivery of the car was very professional and a complete overall of the car was given at the time of the delivery thank you again for the service and dependability i was given at the time of my purchase. i will also bring my car there foe service since i am aware of the service that was given to me at the time of the sale thank you again angela demaio More