DCH Paramus Honda

Bought a new Honda Civic LX-S from this dealership. Dealt with them mostly through its internet department. Got a very quick response to my inquiry and they provided me a competitive quote (which a lot of de with them mostly through its internet department. Got a very quick response to my inquiry and they provided me a competitive quote (which a lot of dealerships were reluctant to do unless you were personally there). My sales person, Yajaira, was very attentive and did not try to pull a bait and switch with me (which had happened to me before). Other dealerships that I had gone to were extremely pushy and lied about their inventory. The sales people would end up showing you cars that you were not interested in to begin with and would just waste my time going back and forth "checking" with the manager. At DCH I was treated with respect and my time was not wasted with gimmicks. It was a very streamlined process I was in and out of there with in 4 hours with my new car. Definitely go to DCH Paramus and ask for Yajaira you will get the best deal. More

Leon was very cooperative and helpful. It was my first time purchasing a car, he answered all my questions and made sure I knew what was going on. In general a very pleasant sales person to work with. I a time purchasing a car, he answered all my questions and made sure I knew what was going on. In general a very pleasant sales person to work with. I am very satisfied with my purchase, thank you. More

Never go for Finance option and if you want to go. Before going to the dealer do complete research. They will lure you as long as you are a new customer. I have been calling them for 1 year and 2 months for going to the dealer do complete research. They will lure you as long as you are a new customer. I have been calling them for 1 year and 2 months for a Disability Insurance refund. They wont consider you as a customer if you already purchased vehicle. More

I recently bought a new 2009 Honda Accord from DCH Paramus Honda and dealt with Harshal Patel. I had spoken with several dealers before and Harshal was by FAR the most knowledgable and helpful. In a Paramus Honda and dealt with Harshal Patel. I had spoken with several dealers before and Harshal was by FAR the most knowledgable and helpful. In addition, he got me the best price. I would (and have) highly recommend him to anyone looking to buy a Honda/Acura. Even after the sale, he was extremely helpful scheduling additional equipment that needed to be installed etc. I can't say enough about how pleasant and easy Harshal made my car buying experience! More

After going to a few different Honda Dealerships, my wife After going to a few different Honda Dealerships, my wife and I finally went to DCH Paramus Honda. From the time we got to the dealership, we w After going to a few different Honda Dealerships, my wife and I finally went to DCH Paramus Honda. From the time we got to the dealership, we were welcomed in a friendly manner by one of the sales managers. He directed us to our sales person, Alex Bernabe, who was extremely courteous from the beginning. He was very polite, informative and sincere in his approach in describing our options. After about 30 minutes, we agreed on a deal for a brand new 2010 Honda Pilot 4WD(lease), which is exactly what I was looking for from the beginning. We got an unbelievable deal. I researched a number of different Honda dealerships and the prices DCH Honda gave us for this particular SUV was the best compared to all of the other dealerships in the area. A couple of days later, we went back to pick up our new vehicle which was sitting out front detailed to perfection. Alex went over each function of the Pilot and was patient and answered all of our questions without hesitation. The only minor complaint I have is one of the customer service women passed by as I was trying to get a cup of coffee from the machine and when I asked her if there were any cups left, she gave me an attitude and basically wanted nothing to do with helping anyone. A couple of days later, I received a follow up call from Alex as well as the General Manager of the dealership making sure we were satified with our new vehicle. In addition, the next day I received a call from DCH Honda asking me to complete a survey based on my experience at the dealership. I gave the dealership the highest rating on all categories due to our excellent experience. I definitely plan on continuing to do business with DCH Honda so long as their service continues to be top notch. I'm definitely not the type that automatically gives a great rating unless I feel the company deserves it. As long as DCH Honda continues to give great service and are always looking for new ways to improve the way they do business, I will be a loyal customer. More

It was an extremely smooth negotiation, I walked out with the car I desired for the price I wanted. The car represents true quality with added warranty coverage made my experience feel even much more comfor the car I desired for the price I wanted. The car represents true quality with added warranty coverage made my experience feel even much more comfortable at the dealership. I hope to experience another visit within another year and half. More

One of the most enjoyable car buying experiences ever. Talked with Thomas Rivas over the Internet, walked in, they beat 5-6 other dealers in price and walked out in 30 minutes. Picked up the car the next Talked with Thomas Rivas over the Internet, walked in, they beat 5-6 other dealers in price and walked out in 30 minutes. Picked up the car the next day. NO BS, dealer tricks or any pressure used. More

I brought my car in for service on April 23, 2009 at 8 pm and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console along with a $20.00 bill, roughly $4.00 in change, a new pair of earings (value of $9.99) and my car charger for my cell phone. I immediately called, but you had already closed. I called at 8:30 am saturday, April 25 and left Valerie several messages, but she never returned my call. I spoke to someone in the service dept and he kept telling me there was no manager on site and to come in during the week because there was nothing that could be done. I was extrememly upset that noone could help me so I called the sales department and the receptionist, who was very nice took my information and told me she would have the manager, Tim call me on Monday. Tim called me and pretty much said that he would check into it, but unless someone admits it, he cannot do anything. I understand that you cannot accuse someone without proof, but someone in your department stole these items out of my car. I want to be reimburst for what was stolen. I had to pay $33.00 to cancel my EZ Pass, $24.00 in cash, $9.99 for the earings and $39.99 for the car charger = $106.98. I entrusted you with my car that it would be returned in the same condition in which i dropped it off. I will never bring my car there again for any kind of service and i will be pursuing this matter of getting my items replaced!!! More