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DCH Paramus Honda
Paramus, NJ
5,077 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,077 reviews
August 02, 2010
This is the worst Service Center I ever saw. I actually went to get the Oil change Service. But they add on things which I had to pay (no choice). They nailed one of the car tyre and said the tyre to be r went to get the Oil change Service. But they add on things which I had to pay (no choice). They nailed one of the car tyre and said the tyre to be replaced. When I showed them the proof that the tire is new, then they fixed the flat tire (charged me $21.95 + tax) More
by g_srikrishna
Employees Worked With
Service Representative
August 02, 2010
CAUTION: THOSE LOOKING TO CHECK OUT DCH, READ THIS REVIEW FIRST- This has been the ABSOLUTE WORST buying experience for me. Long story short, I went in to speak to someone about leasing a Civic, a guy na FIRST- This has been the ABSOLUTE WORST buying experience for me. Long story short, I went in to speak to someone about leasing a Civic, a guy named CJ tries to give me the run-around and pull a fast one on me, all the while raising his voice. A couple of days later, Mike, the "General Sales Manager" (if you ask me, he's too incompetent to be one), sends me a message after seeing my review here and asks me to give them another chance. I give them the benefit of the doubt, and what do they do? Made me waste 3 hours of my precious time between going there and coming back - I got to the dealership, sat through Mike degrading and patronizing me. I have to hand it to you, even through all the derogatory remarks and tone of voice, I almost signed a contract with them. What pushed me over the edge was when I was on the phone with Mike the day before signing the contract, and he sat there yelling into the phone, "YOU'RE WRONG, YOU'RE WRONG!". Some customer service they have there - And they call themselves a business that "prides themselves of excellence". Do yourself a favor and go to an honest and sincere dealership and salesman. You don't need to put up with people pulling your strings by tricking you into thinking you're getting a good price on a car and adding it back up by trying to hide fees into your contract. Yes, they're a big dealership, so yes, they can save you what seems to be a lot of money. But if you can, drive the extra miles out to HUDSON HONDA- I got a GREAT deal with them. I did a bit of negotiating, but ended up getting the car for WAY cheaper, with personnel who took the time to listen to my questions and answer them. Even DC Tenafly is a better Honda dealer than DCH. They're a smaller dealership, so you'll end up paying 100-200 more, but it's worth it. No one deserves to be treated the way I was. If you go to Hudson Honda, ask for Danny McHugh, he seriously put up with ALL of my nonsense with so much patience. Not once did he or anyone else raise their voices or patronize me. This goes without saying, but PEOPLE- DO YOUR RESEARCH! The positive reviews here are obviously posted by those who DIDN'T do their research, or who got cajoled by the "GENERAL MANAGER" to come back in so he can find a way to trick you into writing a good review. DCH somehow has a better review than Hudson, but I'm sure Mike corners his many unsatisfied customers into writing a good review - he certainly tried with me. DONT FALL FOR IT- I DID! More
by sunny217
Employees Worked With
Joe & MICHAEL J PORRECA
July 27, 2010
Manka was knowlegable and professional. He is the kind of person i would want to great me for anything i wanted to buy. he was friendly, polite and he listened and answered all of my questions. I don't run i person i would want to great me for anything i wanted to buy. he was friendly, polite and he listened and answered all of my questions. I don't run into to many sales people like that and More
by dwatts56
Employees Worked With
manka smith
July 26, 2010
The people at this dealership were very friendly. Peter Postorino was very helpful in finding the exact car I was looking for. I was looking for a specific color inside and out and he was able to get it fo Postorino was very helpful in finding the exact car I was looking for. I was looking for a specific color inside and out and he was able to get it for me. I would recommend this dealership to my friends. I will be looking for another car in the further when my other Honda lease is up and I will certainly check here first, and definitely ask to work with Peter Postorino again. Thanks Michael Kolankowski More
by rozeeski
Employees Worked With
Peter Postorino
July 24, 2010
I found a less common manual transmission Honda Civic at Paramus Honda and Jonathan Murphy was my sales rep. He was a no BS type of sales person and gave me the scoop on the car straight up. The price was Paramus Honda and Jonathan Murphy was my sales rep. He was a no BS type of sales person and gave me the scoop on the car straight up. The price was right as well as the warranty, and the financing options were easy to work with. Jonathan took care of all the paperwork in quick order and we are happy Honda owners. There were a couple of minor fixes needed to the car, and they were done immediately. All in all, it was a very good experience and I expect to go back for the next Honda we purchase. More
by wvupikapp
Employees Worked With
Jonathan Murphy
July 23, 2010
Very happy with this dealership's service. Raphael was great. I was very comfortable working with him. No pressure, fast, easy & painless. Had been to two Honda dealerships prior to this one and the serv great. I was very comfortable working with him. No pressure, fast, easy & painless. Had been to two Honda dealerships prior to this one and the service was much more friendly and they had a larger selection of vehichles. I would definately return there as well as recommend them. More
by danap33
Employees Worked With
Rafael Ramos
July 21, 2010
Maria was very professional and accomodating. She figured out the car that matched my needs in a heartbeat and I would recommend her to anyone interested in buying a car. She is just wonderful. She put in a out the car that matched my needs in a heartbeat and I would recommend her to anyone interested in buying a car. She is just wonderful. She put in a lot of effort in helping me to get the right car. Thanks a lot! More
by tanyahonda2010
Employees Worked With
Maria Alcantara
July 21, 2010
Love Mr. Magnus, no BS, no hassling pricing, just good old customer service. Barry and his staff are efficient,courteous and professional. That is why when I need a Honda, I travel 1 hour 15 mins north old customer service. Barry and his staff are efficient,courteous and professional. That is why when I need a Honda, I travel 1 hour 15 mins north to Barry and his people. This is my family's 4th purchase with barry and we leave happy and satisfied each time. keep up the good work!!! More
by jbambaata
Employees Worked With
Barry Magnus, Leon Harrell
July 19, 2010
I have given this rating because I well treated when I came in to purchase a vehicle, have an accessory installed and purchased parts for my 1999 Honda Accord and my 2010 Honda Ridgeline. It was a relaxed came in to purchase a vehicle, have an accessory installed and purchased parts for my 1999 Honda Accord and my 2010 Honda Ridgeline. It was a relaxed and professional experience. Peter Postorino was very cordial and informative of my purchase. More
by atrump220
Employees Worked With
Peter Postorino, John Murphy, Parts Lady
July 15, 2010
they are so friendly and helping their customer,try to give you a good deal ,try to give you a good price and they finance also ,really i enjoy my car''honda accord 2010'' ,this is the best place you ca give you a good deal ,try to give you a good price and they finance also ,really i enjoy my car''honda accord 2010'' ,this is the best place you can buy ur honda.don't worry when buy you honda from there. More
by george_slem
Employees Worked With
si lun
