DCH Paramus Honda

Visited the dealership earlier and this has to be the easiest and most hassle free experience I ever had at a dealership. As most online car shopper, I shopped around online and called multiple dealershi easiest and most hassle free experience I ever had at a dealership. As most online car shopper, I shopped around online and called multiple dealerships to get pricing. Most of them gave a either high pricing or insisted their manager is capable of getting lower price but only if I drop in, do these people not know why we shop online in the first place? Called DCH Paramus Friday night and John immediately gave me a price, he even gave me OTD price so I know exactly what to expect when I come in. With the low price and straight forward talk from John, I was convinced to come in. Came in Saturday and met John, he went over everything that was needed to be done. For the first time ever, I did not feel like I was in a dealership buying car, no haggling, no tricks, nothing, what was mentioned over the phone was honored. I salute the management of DCH, your style of management and how you treat customers will no doubt earn my future business and many more customers I'm sure. If there's any negative from this experience, it was the long wait. The place had over a hundred people in there that day, can't really blame them on that. John even offered us sandwiches since we've been waiting for so long, even with more customers waiting, I never felt getting rushed. Bottom line - If you want to buy a car without the hassle of dealing with traditional salesman tactics, this is the place to go. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- This is an update 6 months after my purchase of a 2013 Honda CRV. Nothing has changed about the sales experience, it was great. What is bothering me is the after sales experience. When I initially purchased the vehicle, I had the crossbar and door edge guard option added. I was told to come in on a weekday to have the parts installed since they do not install parts on weekends. This was ok, so I called John and set up a date for the installation. Problem was they did not have the parts for door edge guard in stock when I brought the car. How can they sell you something and not have the parts ready, or even a heads up courtesy to let me know it's not available so I wouldn't waste a trip, and I live 50 miles away. Since I live so far away so I planned to contact John when I know I'll make a trip to the area. This is what really bother me here, each time I called, I'm either unable to reach John, or getting placed on hold by the service department and nobody would respond. Six months later, my door edge guard is still not installed. Summary: Sales is top notch, Service or communication between sales and Service Department is lousy, follow up after sales especially if you have already paid for something is NON-EXISTING. More

I can't stop thanking Mr. Liriano for all his help and professionalism during the purchasing of my new Civic. My husband and I we were very happy with the entire process. I will definitely recommend Mr. L professionalism during the purchasing of my new Civic. My husband and I we were very happy with the entire process. I will definitely recommend Mr. Liriano and this dealership. Ivy Deza More

Was a great experience working with the full team. They took their time and didnt rush through the process. They followed up as well even after the purchase to make sure all was ok and to reach out if any took their time and didnt rush through the process. They followed up as well even after the purchase to make sure all was ok and to reach out if any issues. I would recommend these guys to a friend if they were also looking for a new Honda. More

John was really helpful and such a wonderful person to do business with. He explained everything to us and he was really patient and nice to us. We weren't pressured in any way shape or form. I really appr business with. He explained everything to us and he was really patient and nice to us. We weren't pressured in any way shape or form. I really appreciate the manager and John. I appreciate the way they do business because it must come from the top down. I will recommend DCH Paramus Honda to family and friends. We will be customers for a very long time. It was such a pleasure to do business with John. He is really awesome ! More

John had all the answers tomy questions, went into the office on his day off to have paperwork sent tome, was friendly and efficient during my visit to the dealership. I would buy another car from John an office on his day off to have paperwork sent tome, was friendly and efficient during my visit to the dealership. I would buy another car from John and DCH. More

Bought our second Honda from DCH Paramus. Our first salesman 3 years ago is now a Sales Manager. That experience was very good. It was nice to see that he was promoted. Our second experience was with J salesman 3 years ago is now a Sales Manager. That experience was very good. It was nice to see that he was promoted. Our second experience was with John Park and it was also very good. John was very personable and easy to talk to. My wife and I were planning for a long buying process at the dealer. We were there for a couple of hours and John did his best to make us feel comfortable. We hope to see him move up to Sale Manager as well. More

I contacted DCH by internet and Hamlet Liriano contacted me by telephone. I told him what I was looking for and if he would give me the numbers over the phone. He itemized the numbers over the phone and I s me by telephone. I told him what I was looking for and if he would give me the numbers over the phone. He itemized the numbers over the phone and I set up an appointment with him. He took me on a test drive and we then sat down to go over the numbers. What impressed me was the numbers were exactly what he gave to me over the phone. I then asked if he could get me out in a timely matter and he did. Test drive, filled out all the papers paid the agreed down payment and was done under two hours. No playing games and he valued my time. This was on a Saturday afternoon and I asked him if I could pick up the CRV on Monday evening and he said not a problem. When I picked up the CRV on Monday he went over all the things in the vehicle. He offered to make an appointment to set up the blue tooth system for my wife with her phone since she was not available, and I do not own a cell phone. He also followed up with a call to see if everything was going well and if I have any questions at the time and if I do in the future to give him a call. NOW THAT IS CUSTOMER SERVICE! It was a pleasure working with Hamlet and would call on him in the future when I'm ready to trade in my other vehicle. More

This is my 3rd transaction with DCH Paramus and I'm always pleased with the results. Sales person,John and Manager,Judy are very accomodating with my needs. I will recommend this dealer to my friends always pleased with the results. Sales person,John and Manager,Judy are very accomodating with my needs. I will recommend this dealer to my friends and family. More

This was by far the best car buying experience I have ever had. I had been car shopping for quite some time and was actually starting to resent the process. "I hate car shopping" was one of my common ph ever had. I had been car shopping for quite some time and was actually starting to resent the process. "I hate car shopping" was one of my common phrases. That was UNTIL going to DCH Paramus. Everyone at DCH Paramus Honda made me feel like I was family from the moment I stepped onto the lot. Hamlet took the time to go over every single detail of the car with me. I didn't feel pressured or rushed at all. I felt like he was a good friend providing me with information so that I could make a decision on what was best for me. After buying the car, I have heard from Hamlet and others from the dealership checking in with me to make sure that I was happy with my new car. I am extremely satisfied with the entire experience and would recommend this dealership to all of my friends and family! More

Customer service was exceptional, extremely friendly and diligent. No hidden fees. All the numbers were always on the table and well explained. This dealership well deserves my business and will definite diligent. No hidden fees. All the numbers were always on the table and well explained. This dealership well deserves my business and will definitely recommend them. More