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DCH Paramus Honda
Paramus, NJ
5,121 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,121 reviews
August 21, 2015
Aran Valera This place is great. Lots of inventory and experience. Aaran my salesman was straight forward and helped me with my decision. He explained everything This place is great. Lots of inventory and experience. Aaran my salesman was straight forward and helped me with my decision. He explained everything without any confusion and I left that day with my car. More
by abe813
August 20, 2015
Best experience ever When I went into dealership Hamad was very helpful friendly and gave us no hassles I would definitely go back to him when we buy another car. I am r When I went into dealership Hamad was very helpful friendly and gave us no hassles I would definitely go back to him when we buy another car. I am recommending this dealership to everyone. More
by Toni9896
August 20, 2015
honda odyssey lease I recently leased a honda odyssey from DCH Paramus Honda and I am very satisfied with the service i recived there. The employee that i worked with was I recently leased a honda odyssey from DCH Paramus Honda and I am very satisfied with the service i recived there. The employee that i worked with was very friendly and helpful. More
by artur1986
Employees Worked With
Stephen Berkowitz
August 20, 2015
Stephen Berkowitz i want to thank you again for all your efforts in helping me..you spent a lot of time with me that day and you were very patient and knowledgeable, i want to thank you again for all your efforts in helping me..you spent a lot of time with me that day and you were very patient and knowledgeable, thank you also for following up with emails to see how i'm doing .Overall it was a great experience ,i will definitely recommend you to any of my friends and relatives More
by vazkiss5
Employees Worked With
Stephen Berkowitz
August 19, 2015
Best salesman! Hamad Deeb is the best salesman around!! He promised my car to me on a certain date and he delivered!! He went above and beyond to accommodate me! Hamad Deeb is the best salesman around!! He promised my car to me on a certain date and he delivered!! He went above and beyond to accommodate me! More
by Tere77
August 16, 2015
Great Experience This was our 2 lease and we were getting a Honda Odyssey again. We had received a really quote over the internet and we went to see if it was real. This was our 2 lease and we were getting a Honda Odyssey again. We had received a really quote over the internet and we went to see if it was real. The rate was real and the dealership was clean, professional and very easy going. Stephen is the consummate salesperson. He is friendly, clear and extremely helpful. He was very prompt to answer any questions. Overall had a great experience with the dealership and Stephen More
by kevinod70
Employees Worked With
Stephen Berkowitz
August 13, 2015
Failed service experience after purchase of car I went to DCH Paramus on July 22 to buy a used Honda Accord. The service experience was decent, albeit slow (took about three hours from the moment we I went to DCH Paramus on July 22 to buy a used Honda Accord. The service experience was decent, albeit slow (took about three hours from the moment we decided on a car until paperwork was done). I am happy with the car, at least for now (three weeks later). With that said, issues began as soon as I left the dealership. 1) During my discussion with the financing manager we discussed a HondaCare package. The dealership offered it for approximately $1,400. The manager claimed that I must get the package at the time of buying the car. I later find out that this is not the case -- I could have purchased a cheaper HondaCare package from another dealership. 2) I only received one car key. The salesperson who sold me the car claimed that he has another key, he just "can't find it right now". I later found out that there is no other key. The dealership offered to produce one for me, but that requires going to the dealership again during their 9-5pm business hours (so half a day off and half an hour in traffic each way). 3) The biggest issue began about 10 days after purchasing the car, as I was waiting for registration and paltes. The salesperson kept texting me asking for more documents, claiming that my driver's license is expired (it is not). Over a period of five days, I supplied the dealership with every possible document: passport, social security card, utility bill, pay stub, W-2, you name it. Despite these documents, on the afternoon of August 6 (Thursday) the dealership informed me that they are unwilling to complete my registration process, and that I will have to do it myself. When I tried to talk to a manager, he was impatient, refused to provide any information on why they wouldn't continue with the registration, and generally tried to wave me off by repeatedly saying that he doesn't know anything. Unfortunately, my temporary plates expired on August 10 (Monday), which meant that 1) I had to drive to the dealership on the evening of Thursday 6 to get the title, 2) I had to go to the DMV on Friday 7 to get the registration done. Throughout out interaction DCH Paramus has been slow and unprofessional. Evidently, they do not care about repeat customers -- they just want you to buy a car, leave, and hopefully never come back. More
by dtelad11
Employees Worked With
Omar Corona, Shadi Saadeh
August 13, 2015
Excellent We got our car in 2 days, Lenny the dealer who served us was so proffesional and answered all our questions. Thank you Lenny for all your help! We got our car in 2 days, Lenny the dealer who served us was so proffesional and answered all our questions. Thank you Lenny for all your help! More
by Usenka
August 13, 2015
Great experience Was in the market for a new honda so decided to give DCH a try and it ended up being a great experience! Got my 2015 accord lease in one day! Would de Was in the market for a new honda so decided to give DCH a try and it ended up being a great experience! Got my 2015 accord lease in one day! Would definitely recommend to friends and family More
by jenuelmendez
August 12, 2015
Patient and helpful After having put off the prospect of buying a new car for ages, my family and I were still very unsure on what car to buy when we visited DCH Paramus After having put off the prospect of buying a new car for ages, my family and I were still very unsure on what car to buy when we visited DCH Paramus Honda. Luckily, our salesperson, Steve Chan, was incredibly patient and helpful. Due to our relative inexperience at the new car models, we were a little intimidated by the choices but Steve was very understanding and willing to help us in deciding which car would be the best fit for our family. Steve's professionalism and knowledge was a great help; by the end of the day we had already found a wonderful car that we will treasure and enjoy for many years to come. Steve ensured we had a good experience and we are very grateful for his kindness and excellent customer service. More
by Yak Tan
Employees Worked With
Steve Chan
